The Senior Business Analyst plays a critical role in bridging business needs and technical solutions by owning requirements definition, quality assurance, and stakeholder collaboration. This position drives discovery, ensures high-quality deliverables, and mentors junior analysts to support strategic initiatives within the IT department.
Key Responsibilities- Own and manage the requirements relationship with business stakeholders for assigned domains, ensuring clarity and alignment.
- Lead discovery sessions through interviews, workshops, observation, and data analysis to identify core business problems and opportunities.
- Analyze requests to uncover underlying issues, presenting viable solution options and defining future-state processes with operational impact considerations.
- Author precise, testable requirements and acceptance criteria, and define comprehensive test strategies including scope, regression, and validation plans.
- Design, execute, and coordinate testing activities such as functional, integration, regression, and user acceptance testing, ensuring quality standards are met.
- Lead backlog refinement, participate in sprint planning, and represent business requirements during technical discussions and trade-off analyses.
- Mentor junior and mid-level analysts through review, feedback, and knowledge sharing, while contributing to team standards and documentation.
Requirements
Required Qualifications- Six or more years of experience in business analysis, quality assurance, or a related role with demonstrated ownership of a business domain.
- Proven ability to lead discovery efforts on undefined business problems and produce well-supported recommendations.
- Experience authoring clear, concise, and testable requirements suitable for development teams with minimal clarification.
- Demonstrated success leading User Acceptance Testing with business stakeholders and validating delivered functionality.
- Experience mentoring analysts and reviewing requirement and test documentation.
Preferred Qualifications- Experience with CRM implementations or similar core operational systems.
- Domain expertise in call center operations, scheduling, dispatch, routing, or field service management.
- Background in establishing business analysis or quality assurance standards within a team.
- Experience with large-scale data migration and integration testing.
- Hands-on QA experience across test strategy, design, execution, and maintaining regression suites.
- Change management or end-user training experience for system implementations.
