DescriptionJoin our team and what we'll accomplish togetherWe're looking for a strategic Senior Business Analyst to lead business transformation and drive innovation across our national Door-to-Door and Call Centre teams. You'll lead pilot programs, harness AI tools to deliver data-driven insights, and guide cross-functional teams through digital initiatives-all while gaining exposure to cutting-edge generative AI platforms like TELUS FueliX.
Pilot Program & Strategic Leadership- Lead evaluation and analysis of compensation, Living Out Allowance, and SPIFF programs
- Design pilot frameworks, define success metrics, and establish KPIs
- Present business cases and scaling recommendations to executive leadership
AI & Technology Integration- Leverage generative AI platforms (TELUS FueliX and others) to enhance analysis and uncover insights
- Mentor teams on AI tool adoption and best practices
- Identify opportunities to embed AI solutions into business processes
Cross-Functional Collaboration- Partner with vendor, QA, data, and operations teams
- Lead requirements workshops with diverse stakeholders
- Serve as a bridge between business and technical teams
Analytics & Reporting- Conduct monthly strategic reviews with trend analysis
- Generate actionable insights from complex datasets using business intelligence platforms
- Create compelling dashboards and visualizations for executive decision-making
- Support compensation reporting and payment processes
Process Improvement- Identify bottlenecks and recommend AI-assisted improvements
- Develop business cases and ROI analyses for new initiatives
- Build playbooks and best practice guides for team adoption
What you'll doLead Innovation at Scale - Work with cutting-edge generative AI tools and directly shape how technology transforms operations for thousands of team members
Strategic Influence - Your analysis and recommendations inform executive decision-making and influence national program strategy
Visible Impact - Own end-to-end pilot programs from conception to enterprise-wide deployment; see your work directly influence business outcomes
Development & Growth - Mentor junior analysts, develop strategic and leadership skills, and build a portfolio of high-impact initiatives that position you for senior leadership roles
QualificationsWhat you bring- Bachelor's degree in Business Administration, Information Systems, Engineering, Economics, or related field
- 7+ years as a Business Analyst (3+ in a senior/lead capacity)
- Advanced proficiency with BI tools (Tableau, Power BI, or similar)
- Expert-level Excel and SQL skills
- Demonstrated experience leading pilots or innovation initiatives
- Hands-on experience with AI/ML tools and generative AI platforms
- Strong project management and executive communication skills
- Ability to mentor junior analysts
Great-to-haves- Experience with TELUS FueliX or other generative AI platforms
- Background in telecommunications, digital services, or technology
- Experience managing distributed/remote teams
- Fluency in French and English (verbal & written)
Salary Range: $70,000-$120,000
Performance Bonus or Sales Incentive Plan: 12%
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:
- Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
- Flexibility to work in-office, virtually or a combination of both
- Generous company matched pension and share purchase programs
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunities to develop your skills
- And much more ...
Job Type: This is for a current vacancy
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
