Role DescriptionWe are seeking an
Enterprise Portfolio Senior Business Analyst with strong
Enterprise Architecture Portfolio Management (APM) experience. This role supports the
implementation, operationalization, and ongoing optimization of Application, Technology, Services portfolio with a focus on
CSDM-aligned architecture, accurate application and service modeling, using
Service Mapping.The ideal candidate has a strong understanding of
ServiceNow data models, can translate
business and architectural requirements into platform-ready specifications, and partners closely with
enterprise architecture, platform, operations, & business teams to drive portfolio-level outcomes.
Role Objectives- Act as a technical liaison between business stakeholders, enterprise architecture, and ServiceNow platform teams for Enterprise Architecture initiatives
- Gather, analyze, and document business, architectural, and data requirements related to application, technology & services lifecycle management, rationalization, and service visibilitySupport the configuration and use of ServiceNow APM, including application records, lifecycle states, and rationalization frameworks, by providing clear requirements and validation criteria
- Maintain & support CSDM-aligned data models, ensuring models are understood, documented, and adopted
- Partner with platform and operations teams, ensuring application and service data supports APM reporting and decision-makingFacilitate the modeling and maintenance of Business Services and Service Offerings, aligning applications and infrastructure to business-facing services
- Develop and maintain process documentation, data definitions, and reporting requirements to support EA governance.
Qualifications and Skills- Experience working in a ServiceNow APM- or CMDB-focused role, such as Enterprise Portfolio Analyst, Platform Analyst, Architecture Analyst, or Solution Analyst
- Strong experience with CSDM concepts and implementation, including application, technical service, and business service modelingExperience working with ServiceNow Discovery and/or Service Mapping from a requirements, data, or governance perspective
- Experience with Technology product model management (or Software/Hardware product model concepts)
- Experience defining or supporting Business Services and Service Offerings
- Strong understanding of CSDM/CMDB architecture, data quality principles, and governance practices
- Ability to translate technical and architectural concepts into business-relevant language, and vice versa
- Working knowledge of general ServiceNow platform capabilities, sufficient to collaborate effectively with developers and administrators
- Experience with aligning tools based on industry standards & frameworks such as TOGAF, TBM, ITIL etc.
- Experience with supporting functional and user acceptance testing
Preferred - ServiceNow certifications preferred (CSA, CIS - Data Foundations CMDB and CSDM, Service Mapping)
- ServiceNow Automated Test Framework Micro-CertificationExperience supporting enterprise-scale ServiceNow implementations
- Experience partnering with enterprise architecture and cross functional teams
Additional RequirementsSMBC's employees participate in a Hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process. Hybrid work may not be permitted for certain roles, including, for example, certain FINRA-registered roles for which in-office attendance for the entire workweek is required.
