Job DescriptionPosition OverviewThe Senior Business Analyst plays a key role in driving transformation initiatives by analyzing, designing, and optimizing business processes in close partnership with Business Owners and senior leadership. This role focuses on creating sustainable value across RCL's brands and corporate functions, including Finance, Human Resources, and Information Technology, while ensuring alignment around practical, high-impact solutions.
Key ResponsibilitiesProcess Analysis, Design, and Optimization
- Analyze and map end-to-end business processes, including operational workflows and user experiences.
- Identify opportunities to simplify processes, improve efficiency, strengthen controls, and reduce operational pain points.
- Define future-state processes, business rules, and operating standards.
Transformation Execution
- Gather, define, and prioritize business needs, translating them into clear and actionable requirements.
- Facilitate stakeholder alignment and provide practical recommendations to support decision-making.
- Measure and articulate business value, including improvements in timelines, costs, quality, and productivity.
Governance, Documentation, and Adoption
- Develop and maintain process documentation, procedures, business rules, and organizational standards.
- Lead key workshops and working sessions to clarify requirements, facilitate decisions, and align stakeholders.
- Support implementation activities, including solution feasibility assessments, impact analysis, change management, user adoption, and continuous improvement initiatives.
QualificationsQualifications and Skills- Bachelor's degree in Business Administration, Engineering, or a related field, combined with 8-12 years of experience in business analysis, process improvement, and/or transformation initiatives.
- Proven ability to partner effectively with senior leadership and operational teams to drive business outcomes and organizational change.
- Strong analytical, problem-solving, and executive communication skills, with the ability to simplify complex concepts and translate insights into actionable recommendations.
- Results-oriented professional with a structured approach, strong attention to detail, and a focus on operational excellence and continuous improvement.
- Demonstrated ability to influence, collaborate, and facilitate workshops within complex, cross-functional environments.
- Bilingual in English and French, with the ability to communicate effectively with teams, stakeholders, and business partners across Canada; AI literacy and proficiency with AI tools are considered strong assets.
Additional InformationWhat Sets Us Apart:- Ultimate Flexibility*: Enjoy a hybrid work environment that ensures the perfect balance between work and personal life.
- Well-Being First: Access a comprehensive benefits program designed to take care of you.
- Flexible Time Off*: Paid leave, sick days, and vacation time to recharge and spend quality time with loved ones.
- Exclusive Discounts*: Enjoy 50% off regular-priced items from PENN. Penningtons, Reitmans, and RW&CO.
- Referral Rewards*: Refer your professional network and earn a bonus for helping us grow our talented team
- Growth opportunities*: Annual bonuses, career advancement, and tuition reimbursement to help you reach your professional goals.
*Certain conditions apply
Total rewards are aligned with your employment status, offering different perks depending on whether you're full-time, part-time, or under contract.
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