Senior Business Analyst

Starr Insurance Companies • $110K — $130K *

New York, NY 10025In-Person

Finance & Insurance

5 - 7 years of experience

Today

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Job Overview by Ladders

Qualifications

Bachelor's degree in Business, Operations, Finance, or related field (Master's preferred).
5+ years' experience in operations analysis within the insurance or financial services industry, ideally with multinational exposure.
In-depth knowledge of insurance operations, underwriting, and reinsurance processing.
Strong proficiency in Microsoft Excel, advanced data analysis, and business intelligence tools (e.g., Tableau, Power BI).
Exceptional communication, presentation, and stakeholder management skills.
Ability to work independently and collaboratively in a fast-paced, multicultural environment.
System and process-oriented thinker with effective problem-solving capabilities.

Responsibilities

Develop and document global multinational claims requirements for international regions.
Define and enhance operations workflows and cross-departmental engagements for various processes.
Manage the reconciliation of monthly data for multinational claims, ensuring accuracy and comprehensive reviews.
Conduct detailed root cause analysis for audit deficiencies, KPI metrics, and develop corrective actions.
Coordinate with various teams to execute and support Reinsurance System integrations.
Record and maintain compliant claims data within the claims management system.
Collaborate with Reinsurance Accounting for multinational claims payments reconciliation.
Analyze operational performance across multiple countries, identifying opportunities for improvement.
Produce and present actionable insights using data visualization and dashboards for senior management.
Guide and mentor team members on process improvement and industry best practices.

Benefits

Opportunities for professional development and continuing education.
Access to cutting-edge technology and tools.
Collaborative international work environment.
Exposure to global insurance market trends.
Potential for career advancement within a global organization.

Full Job Description

Location(s): Alpharetta and New York

Position Title: Senior Business Analyst (Multi-national)

Position Summary:

We are seeking a highly skilled Senior Business Analyst to join our global claim operations team. In this key role, you will use your insurance industry expertise, analytical skills, and cross-cultural communication capabilities to optimize workflows, drive process enhancements, ensure compliance, and support complex claims and reinsurance initiatives across international markets.

Key Responsibilities:

Develop and document global multinational claims requirements, including new systems functionality, system enhancements, and workflows for all international regions.

Define and enhance existing operations workflows and cross-departmental engagements for both short and long-term processes.

Manage the reconciliation of monthly data for multinational claims, ensuring data accuracy, updates, and maintenance requirements are reviewed thoroughly.

Conduct detailed root cause analysis related to audit deficiencies, metrics, KPIs, and SLA results; develop and recommend corrective actions.

Coordinate with Global Solutions Management, Multinational teams, Reinsurance, Home Office, regional Operations, and IT to execute and support Reinsurance System integrations.

Record and maintain claims data within the claims management system, ensuring up-to-date and compliant records.

Collaborate with Reinsurance Accounting to facilitate the issuance and reconciliation of multinational claims payments.

Analyze and monitor operational performance across multiple countries/regions, identifying areas for continuous improvement.

Produce and present actionable insights through data visualization, dashboards, and detailed reports for senior management.

Guide and mentor operations team members on process improvement and industry best practices.

Stay abreast of industry trends, regulatory changes, and emerging technologies affecting multinational insurance programs.

Skills and Competencies:

System and process-oriented thinker; effective problem solver who can manage multiple, complex initiatives and balance strategic projects with hands-on execution.

High attention to detail, with proven ability to handle competing priorities simultaneously.

Strong proficiency in Microsoft Excel, advanced data analysis, and business intelligence tools (e.g., Tableau, Power BI).

In-depth knowledge of insurance operations, underwriting, and reinsurance processing.

Exceptional communication, presentation, and stakeholder management skills.

Bachelor's degree in Business, Operations, Finance, or related field (Master's preferred).

5+ years' experience in operations analysis within the insurance or financial services industry, ideally with multinational exposure.

Ability to work independently and collaboratively in a fast-paced, multicultural environment.

About Starr Insurance Companies

Starr Insurance Companies Careers

There has never been a better time to join the global team of Starr Insurance Companies—the leading provider of insurance and investment solutions worldwide.

Work You’ll Do

Join Starr Insurance Companies' top-tier team to assist some of the most prestigious clients in navigating their risk management and insurance strategies. Transform the approach to global insurance solutions with the brightest minds at Starr Insurance Companies. This is where innovation meets industry expertise in a dynamic environment. Lead from a unique position in the marketplace, at the crossroads of deep industry knowledge and extensive insurance innovation. Engage with a worldwide network of professionals dedicated to redefining the future of insurance and risk management. Collaborate with a diverse and inclusive team, fostering a culture of professional growth and diversity training.

Introducing the Starr Insurance Companies Professional Growth Path

The team is committed to building a leading career development framework to help individuals master their professional journey within the insurance industry.

Do Innovative Work

Be part of a team that is at the forefront of industry innovation—delivering targeted solutions through a depth of expertise that is unmatched in the insurance sector.

Drive Innovation and Leadership

Develop and implement groundbreaking solutions on trusted platforms, enhancing Starr Insurance Companies' position as a leader in the insurance industry.

Be Part of a Great Team

Join a team that values diversity and leadership, working on a wide range of initiatives that harness the capabilities of Starr Insurance Companies' global presence.

Future-proof Your Career

Advance your career with limitless opportunities supported by unmatched training, development, and certification programs.

Explore

Discover how Starr Insurance Companies is leading the way in predictive analytics to revolutionize risk assessment and management solutions.

The Starr Insurance Companies Edge

With a commitment to innovation and leadership, Starr Insurance Companies helps clients tackle the challenges of today’s dynamic market. Clients globally turn to Starr Insurance Companies for strategic insights and solutions that drive growth and success in the insurance industry.

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