Ross Stores

Senior Business Analyst

Ross Stores$99K — $163K *
Retail & Consumer Goods
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in information systems, computer science, business, or a related field or equivalent experience.
  • 5+ years supporting IT systems, preferably in retail or supply chain environments.
  • Strong understanding of business analysis practices such as process mapping and requirements elicitation.
  • Excellent analytical and problem-solving skills to identify root causes and impacts.
  • Strong communication and facilitation skills for effective stakeholder engagement.
  • Familiarity with ERP systems like Oracle Retail or SAP, including integrations with planning tools.
  • Experience with tools such as JIRA, Confluence, and Power BI.

Responsibilities

  • Lead cross-functional collaboration with technical teams and key business users for system support and delivery of initiatives.
  • Facilitate workshops and discussions to gather detailed requirements and refine user stories.
  • Drive alignment and influence solution delivery through effective communication with stakeholders.
  • Maintain and prioritize business requirements and functional designs within the assigned functional area.
  • Support existing production systems by coordinating issue resolution and enhancements.
  • Provide guidance to business partners on process, system behavior, and data flow.
  • Create and maintain functional documentation to keep materials current with system changes.

Benefits

  • Hybrid work model allowing for a combination of in-office and remote work.
  • Opportunities for continuous improvement and change management initiatives.
  • Engagement with cross-functional teams promoting teamwork and collaboration.
  • Possibilities for professional development and talent growth.
Full Job Description
GENERAL PURPOSE:
The Senior Business Analyst is an experienced IT functional systems analyst, project leader,
and internal consultant responsible for improving and enabling business capabilities across
allocation applications and related retail planning systems. This role partners closely with
business stakeholders, IT teams, and delivery partners to facilitate process and system
improvements, influence solution direction, and support the successful delivery of high-impact
initiatives. The Senior Business Analyst coordinates the efforts of internal and external partners
in both the support of existing production systems and the execution of new projects, and serves
as a senior functional expert in one or more disciplines.

The base salary range for this role is $99,900 - $163,950. The base salary range is
dependent on factors including, but not limited to, experience, skills, qualifications,
relevant education, certifications, seniority, and location. The range listed is just one
component of the total compensation package for employees. Other rewards vary by
position and location.

ESSENTIAL FUNCTIONS:
• Lead cross-functional efforts with internal and external technical teams, vendors, and
key business users in the support of existing systems and the delivery of
Merchandising, Planning, and Allocation initiatives by translating business strategy
and needs into actionable solutions.
• Lead analysis of business processes, services, application capabilities, and technologies
by facilitating workshops, interviews, and stakeholder discussions to gather detailed
requirements, refine use cases and user stories, and translate them into effective
solutions.
• Drive alignment across business stakeholders, IT, business, support teams, and vendors
by communicating complex concepts clearly, building strong partnerships, and
influencing solution direction and delivery outcomes.
• Own and maintain business requirements, functional designs, user stories, and backlog
items for related systems within the assigned functional area.
• Lead or coordinate efforts in the support of existing production systems by defining
and prioritizing system issues and enhancement requests, analyzing root causes,
coordinating support and development activities, and supporting testing and validation
of fixes and enhancements.
• Provide Tier 0/Tier 1 functional guidance and senior functional leadership to business
partners regarding process, system behavior, and data flow logic.
• Collaborate with architects, developers, application analysts, and vendors to influence
solution designs, review wireframes or other design artifacts where applicable, and
ensure solutions align with business needs, technical standards, and enterprise
architecture.
• Prepare and deliver analyses, options, recommendations, and communications for
stakeholders, project managers, and leadership, ensuring progress, risks, and outcomes
are conveyed clearly and accurately.
• Create and maintain functional specifications, process maps, swim lane diagrams,
system context diagrams, data flow diagrams, test support materials, user guides, and
reference documentation, ensuring materials remain current as systems evolve.
• Support change management and continuous improvement by promoting user adoption,
identifying process improvement opportunities, and helping strengthen BA practices,
delivery processes, and documentation standards.

COMPETENCIES:
People
• Building Effective Teams
• Developing Talent
• Collaboration
Self
• Leading by Example
• Communicates Effectively
• Ensures Accountability and Execution
• Manages Conflict
Business
• Business Acumen
• Plans, Aligns and Prioritizes
• Organizational Agility

With particular emphasis on the following specific position-related competencies:
• Systems Thinking and End-to-End Impact Awareness
• Proactive Problem Identification & Prevention
• Documentation Stewardship and Knowledge Management
• Responsiveness & High-Quality Partner Communication

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
• Bachelor's degree in information systems, computer science, business, or a related field,
or equivalent practical experience.
• At least 5 years of experience supporting IT systems, processes, or capabilities in a
complex, highly integrated environment, preferably in retail, planning, allocation,
merchandising, or supply chain domains.
• Strong understanding of business analysis practices, including process mapping,
requirements elicitation, use case and user story development, and functional
documentation.
• Strong analytical and problem-solving skills, including the ability to identify root causes,
evaluate impacts, and recommend practical solutions.
• Strong communication and facilitation skills, with the ability to work effectively with
technical and non-technical stakeholders, lead cross-functional discussions, and drive
alignment.
• Understanding of application development and software development lifecycle concepts,
with experience working closely with engineers, developers, and delivery teams.
• Strong organizational skills and the ability to manage multiple priorities with attention to
detail, consistency, and follow-through.
• Experience with tools such as JIRA, Confluence, Azure DevOps, Visio, Power BI,
Tableau, or equivalent tools.
• Familiarity with ERP or merchandising systems such as Oracle Retail, SAP, or Blue
Yonder, including integrations with planning, forecasting, and allocation-related tools.
• Ability to quickly learn new technologies and use AI-assisted tools to improve efficiency
and accuracy in analysis, documentation, and execution.

PREFERRED QUALIFICATIONS:
• Experience working in Agile (Scrum/SAFe) and/or Waterfall delivery environments.
• Experience working with wireframing tools.
• Prior experience supporting allocation, planning, merchandising, or supply chain systems
in a retail environment.
• Experience with JDA/Blue Yonder Allocation systems, documentation repositories, or
related support and analysis tools.
• Familiarity with SQL for analysis, validation, or troubleshooting.

PHYSICAL REQUIREMENTS/ADA:
Job requires ability to work in an office environment, primarily on a computer.
Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person
meetings, typing, and working with paper/files, etc.
Consistent timeliness and regular attendance.
Vision requirements: Ability to see information in print and/or electronically.
This role is a hybrid position that requires regular in-office presence, including to engage in in person team interaction, meetings and collaboration, client support, and/or feedback. However,
this role can perform duties effectively using a combination of in-office and remote work. #LI-Hybrid

SUPERVISORY RESPONSIBILITIES:
N/A

DISCLAIMER:
This job description is a summary of the primary duties and responsibilities of the job and position.
It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities.
Contents are subject to change at management's discretion.

About Ross Stores

Ross Stores, Inc. is an off-price apparel and home fashion chain in the United States. The Company operates two brands of off-price retail apparel and home fashion stores: Ross Dress for Less (Ross) and dd’s DISCOUNTS. Ross offers designer apparel, accessories, footwear, and home fashions for the entire family at everyday savings of 20% to 60% off department and specialty store regular prices. Its merchandise offerings also include, but are not limited to, small furniture and furniture accents, educational toys and games, luggage, gourmet food and cookware, watches, and sporting goods. As of February 1, 2014, it operated 130 dd’s DISCOUNTS stores in 10 states that features brand apparel, accessories, footwear, and home fashions for the entire family at everyday savings of 20% to 70% off moderate department and discount store regular prices. At February 1, 2014, it operated a total of 1,276 stores, of which 1,146 were Ross locations in 33 states, the District of Columbia and Guam.

Ross Stores Careers

There has never been a more exciting time to explore job opportunities at Ross Stores, a leader in the off-price retail industry. Join our vibrant team today and be part of a company that prides itself on growth, innovation, and a commitment to diversity and leadership. Work You’ll Do At Ross Stores, you’ll engage in meaningful work that directly contributes to the company’s success. As part of our dynamic team, you will help deliver unbeatable bargains to our customers, ensuring they enjoy a high-quality shopping experience. Ross isn’t just about retail; it’s about delivering cost-effective solutions that resonate with savvy shoppers. Transform your career with opportunities in various departments, from in-store leadership positions to corporate roles that support our nationwide operations. At Ross, your career is in your hands, with ample opportunities for professional growth and advancement. Lead with Us Step into a role that challenges you to leverage your skills and leadership abilities. At Ross Stores, we empower our employees to take charge of their career paths with comprehensive training programs and development opportunities that foster innovation and leadership skills. Work with a Diverse and Inclusive Team Join a company where diversity and inclusion are embedded in the culture. At Ross Stores, we celebrate diverse backgrounds and perspectives, which contribute to our rich culture of inclusivity and innovative thinking. Our team’s collaboration is the key to our success, allowing us to remain competitive in a fast-paced industry. Introducing Ross Stores Employment Benefits We offer a competitive benefits package that addresses health, family, and financial needs, helping you secure your future while maintaining a healthy work-life balance. Our benefits are designed to support you at different stages of your life and career. Do Innovative Work Be part of a team that’s dedicated to reinvention and innovation. At Ross Stores, you’ll work on projects that challenge the status quo and contribute to the company’s growth and efficiency. Our commitment to innovation is what makes Ross a thrilling place to develop your career. Be Part of a Great Team At Ross, you’re not just an employee; you’re part of a nationwide family. Our supportive environment and team-oriented culture foster networking and friendships that last a lifetime. Here, every team member is valued, and every role is crucial to our success. Future-Proof Your Career With Ross Stores, the sky's the limit when it comes to where your ambition can take you. We support our team members with unmatched training, development programs, and leadership opportunities designed to propel your career forward. Explore Job Opportunities and Internships Whether you’re starting your career or looking for a change, Ross offers a range of positions and internship opportunities that can help you make your mark in the retail industry. From part-time jobs to full-time careers, Ross is hiring passionate, curious, and driven individuals. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for professional, creative, and solution-driven team players. Start your journey with Ross Stores today and discover how your contributions can make a direct impact. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Ross Stores.
Learn more about Ross Stores
Size
100,000 employees
Market Cap
$39 billion
Industry
Net Income
$85.3 million
Founded
1957
5 Year Trend
+8%
Revenue
$12.5 billion
NASDAQ

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