Resp & Qualifications PURPOSE: The Senior Business Analyst will have the responsibility to ensure that the business's need for changes to processes, policies and/or information systems are identified, understood, defined, documented and acted upon by eliciting, analyzing, documenting, validating, specifying and verifying and accurately configuring the needs of business or user. The incumbent is accountable for the gathering and synthesizing of business requirements for complex software, systems, processes and/or services and translates them into technical specifications ensuring the business objectives are met. As the functional expert, the incumbent serves as a strategic conduit between the business area and is a member of the technical development team through which requirements flow.
ESSENTIAL FUNCTIONS: - Interprets business and technical needs and issues by gathering, eliciting, creating, analyzing, documenting and validating the Business area's user and/or technical (functional/non-functional) requirements. Collaborates in the creation of project plans to define, organize and schedule requirements management and development activities. Facilitates requirements analysis and verification sessions. Participates in the tracking and management of open issues and assists in planning for resolution. Participates in development sessions and design reviews in order to ensure design meets user requirements.
- Responsible for the overall success of user acceptance testing, including documentation, verification and release. Implements practices and procedures for end user test plans. Identifies and documents gaps in requirement adherence or system deficiencies/defects and coordinates appropriate action through issue resolution. Leads in creating formal communication to be delivered to relevant stakeholders. Provides guidance and training to application end users.
- Identifies, documents and troubleshoots problems utilizing acquired experience and knowledge of the relationships in systems, software and processes. Collaborate with appropriate stakeholders to monitor, report and resolve issues. Participates in the development and execution of solutions and workarounds that solve moderate to high complexity technical, system and/or business issues.
- Reviews, analyzes and creates technical documentation of business systems, processes, software and user needs. Responsible for writing and executing technical documentation of requirements in accordance with established standards, in a clear and well-organized manner. Develops and/or collaborates in key project and requirement deliverables for projects of moderate to high complexity.
- Monitors and reports project status to identify and mitigate risks and to ensure quality and timely deliverables. Coordinates assigned projects from concept through implementation. Prioritize and manage new work requests.
- Answers policy-related questions for business process, systems and software which require research and consultation with others internally and externally.
QUALIFICATIONS: Education Level: Bachelor's Degree in Business, Information Technology, Computer Science or related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.
Experience: 5 years progressive experience in business analysis, systems analysis, testing or other analytical experience
Preferred Qualifications:
- Demonstrated ability to deliver high quality, effective deliverables on-time and be a significant contributor to the development of cost-effective solutions.
- Proven understanding of business analysis core competencies
Knowledge, Skills and Abilities (KSAs) - High-level of knowledge and understanding of business products and services.
- Microsoft Office applications usage.
- Excellent communication skills both written and verbal.
- Ability to analyze, organize, and prioritize work while meeting multiple deadlines.
- Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.
Salary Range: $73,728 - $146,432
Salary Range Disclaimer The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).
PHYSICAL DEMANDS:The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.
Sponsorship in US Must be eligible to work in the U.S. without Sponsorship
#LI-KT1
