We're looking to grow our Business Management Team!As a Senior Business Analyst you will play a critical role as a subject matter expert and primary bridge between client operations and technology delivery, leading end-to-end business analysis on complex, high-impact P&C insurance projects. This role owns the complete requirements lifecycle-from discovery and elicitation through backlog design, sprint demonstrations, and UAT-independently manages the BA workstream for a single client engagement, and mentors' junior analysts with an optional formal supervisory role overseeing direct reports.
The ideal candidate is a proactive problem-solver who thrives in a dynamic, consultative environment and can translate business needs into actionable insights.
Essential Duties
- Acts as a strategic partner to stakeholders by clarifying needs, managing expectations, and ensuring solutions align with business goals, whileleveragingtools and technology, including AI, to improve team efficiency and decision-making.
- Independently gather, analyze, and document highly complex business, functional, and non-functional requirements; maintain requirements traceability matrices linking business objectives through requirements to test cases.
- Design Epics, Features, and User Stories in ADO or JIRA; define measurable acceptance criteria using Gherkin (Given-When-Then) methodology.
- Maintain and manage requirements repository-requirement-level change control including impact analysis, handoff facilitation with Dev, UX and QA, and stakeholder communication.
- Conduct deep-dive analysis toidentifyopportunities for process improvement, automation, and efficiency.
- Design and implement dashboards for strategic decision-making using tools like: SQL, Power BI, and Tableau; develop advanced analytics models to forecast demand, capacity, or customer behavior.
- Collaborate with technology teams to design and implement solutions that enhance business operations.
- Lead sprint demonstrations, perform impact analysis, and translate validated requirements into a structured implementation backlog aligned with delivery timelines.
- Plan and coordinate UAT-writing UAT plans, coordinating client testers, and tracking coverage against acceptance criteria.
- Proactively identify risks, gaps, and misalignments in scope, assumptions, or solution design, and lead resolution efforts to minimize rework and ensure successful delivery outcomes.
- Lead BA deliverable planning including user story mapping and backlog refinement; provide and refine effort estimates grounded in complexity and historical data.
- Mentor and peer-review junior analysts (BA I-III) on business analysis principles, critical thinking, and Agile practices; guide workload reprioritization and foster a culture of innovation collaboration, and continuous learning.
- Optionally supervise direct reports including performance evaluations and career development feedback; participate in recruitment activities.
Skills and Qualifications
Technical Skills:
- Advanced proficiency in business analysis tools (eg., ADO, JIRA, Confluence, FigJam, Visio, and Lucidchart.)
- Demonstrated experience in process modeling, workflow automation, and requirement documentation
- Expertise in Excel, SQL, Tableau, Power BI, or similar platforms.
- Strong knowledge of Agile, Scrum, and Waterfall methodologies.
- Deep knowledge of the P&C insurance lifecycle including policy, billing, and claims. (Duck Creek experience strongly preferred.)
- Familiarity with machine learning, AI, or predictive analytics.
Interpersonal Skills:
- Demonstrated ability to mentor and peer-review junior analysts with actionable feedback.
- Strategic problem-solving skills with a data-driven mindset.
- Excellent communication skills-facilitates requirement walkthroughs and stakeholder workshops for both technical and non-technical audiences with a consultative mindset.
- Sound decision-making in ambiguous situations; strong planning and coordination; collaborative and results-oriented; maintains confidentiality and high ethical standards.
Education and Experience:
- Bachelor's degree in Business, Insurance, Information Systems, Finance, or a related field.
- 7+ years of business analysis experience, ideally within P&C insurance (policy, billing, and/or claims)
- Experience independently leading the BA workstream for a client implementation.
- Certifications such as CBAP, CCBA, PMI-PBA, SAFe POPM, CSPO, or equivalent; AINS or comparable P&C designation a plus.
Additional Requirements:
- This position is full-time and primarily works Monday through Friday 8AM-5PM Local Time, the ability to work outside of primary hours isrequiredas needed
- This position can be remote or in one of our offices in Springfield,MO; Puerto Rico, or Honduras
- Ability to travel as needed
Department Business Management Role Senior Business Analyst Locations Springfield, Remote, Puerto Rico Remote status Hybrid Employment type Full-time
