HTC Global Services

Senior Business Analyst / Lead Business Analyst

HTC Global Services$95K — $115K *
Business Services
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 8+ years of experience in requirements gathering from stakeholders.
  • 6+ years in designing and documenting technical/business requirements.
  • 4+ years within Agile/Scrum methodologies.
  • 3+ years managing Epics, Features, User Stories in Azure DevOps.
  • Current CBAP certification is required.
  • Strong skills in business analysis and stakeholder communication.

Responsibilities

  • Facilitate discovery sessions for requirements gathering.
  • Translate business needs into actionable requirements.
  • Develop current and future process maps.
  • Create documentation for workflows and operating procedures.
  • Coordinate User Acceptance Testing activities with stakeholders.
  • Support user training and readiness initiatives.
  • Maintain requirements traceability across all phases.

Benefits

  • Onsite work schedule three days a week in Lansing, MI.
  • Opportunities for professional development and skills enhancement.
  • Collaborative team environment with stakeholder engagement.
Full Job Description
Senior Business Analyst - Azure DevOps & UAT

The strongest candidate is a CBAP-certified Senior Business Analyst who can independently lead complex requirements and process-analysis activities while remaining closely connected to delivery, testing, and implementation.

You know how to challenge unclear requirements, uncover the real business need, model current and future processes, create development-ready requirements, maintain a disciplined Azure DevOps backlog, support UAT, and prepare users for successful adoption.

You are equally comfortable facilitating a stakeholder discovery session, writing detailed requirements, reviewing user stories with a Product Owner, coordinating UAT, analyzing a process gap, and creating the documentation needed to support a successful production release.

Work Location / Schedule

Onsite 3 days a week in Lansing, MI

Project or Role Overview

The Senior Business Analyst will partner with Product Owners, business stakeholders, project leadership, and delivery teams to support discovery, business-process analysis, backlog management, user acceptance testing, training readiness, and implementation activities.

The role requires substantial experience with enterprise requirements analysis, Agile/Scrum delivery, Azure DevOps backlog management, process modeling, UAT, documentation, and business readiness.

Key Responsibilities

Business Analysis & Process Modeling
  • Facilitate discovery and requirements-gathering activities with business stakeholders.
  • Analyze business needs and translate them into clear, actionable requirements.
  • Develop current-state and future-state process maps.
  • Create workflow diagrams and business operating procedures.
  • Identify process-improvement opportunities and operational impacts.
  • Identify and document manual processes, workarounds, and exception-handling procedures.
  • Develop end-to-end business and system-interaction diagrams.
  • Document business rules, validation requirements, and exception-processing logic.

Product Owner & Backlog Support
  • Partner with Product Owners to refine and maintain product backlogs.
  • Gather, analyze, clarify, and document requirements supporting epics, features, user stories, and tasks.
  • Develop and refine user stories and acceptance criteria.
  • Maintain requirements traceability across development, testing, and implementation.
  • Provide recommendations regarding business validation and backlog readiness.

User Acceptance Testing
  • Coordinate User Acceptance Testing activities with business stakeholders.
  • Develop or support UAT strategies, scenarios, and business-validation plans.
  • Track UAT execution, test results, defects, and acceptance decisions.
  • Support end-to-end business-process testing.
  • Assess business and release readiness.
  • Maintain UAT evidence and support acceptance recommendations.

Training & Organizational Readiness
  • Support development of training plans and end-user training materials.
  • Create job aids, quick-reference guides, process documentation, and operational materials.
  • Support stakeholder communication, readiness, and adoption activities.
  • Facilitate training and knowledge-transfer sessions.

Azure DevOps
  • Maintain and organize Epics, Features, User Stories, and Tasks in Azure DevOps.
  • Support Kanban and Sprint board management.
  • Maintain traceability between requirements, testing, and implementation.
  • Assist with ADO dashboards, queries, reporting, and documentation.

Documentation & Governance
  • Create and maintain business and technical requirements documentation.
  • Maintain process, project, training, and reference documentation.
  • Support compliance with organizational project-delivery and governance standards.
  • Maintain documentation repositories, knowledge bases, and project wikis.

Required Qualifications
  • 8+ years of experience gathering requirements from users and business stakeholders.
  • 6+ years of experience designing and documenting technical and business requirements.
  • 4+ years of experience working within Agile/Scrum methodologies, processes, and ceremonies.
  • 3+ years of hands-on experience maintaining and organizing Epics, Features, User Stories, and Tasks using Azure DevOps backlog-management tools, including Kanban and Sprint boards.
  • Current CBAP certification.
  • Strong business-analysis and requirements-management expertise.
  • Strong stakeholder facilitation and communication skills.
  • Strong written documentation capabilities.
  • Experience translating business needs into actionable requirements.
  • Experience supporting enterprise technology implementations.

Preferred Qualifications
  • Experience supporting Product Owners in Agile delivery environments.
  • Experience developing UAT plans, test scenarios, and business-validation strategies.
  • Experience coordinating User Acceptance Testing.
  • Experience creating training plans, training materials, job aids, and operational-readiness documentation.
  • Experience documenting current-state and future-state business processes.
  • Experience with process-modeling tools such as Bizagi.
  • Experience supporting large-scale government, healthcare, financial-services, or enterprise-system implementations.
  • Experience documenting complex business-program integrations and data flows.
  • Strong requirements traceability experience.


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About HTC Global Services

HTC Global Services is a global provider of IT and Business Process Services and Solutions. Founded in 1990, HTC is headquartered in Troy, Michigan with delivery centers across multiple locations in North America, Europe, India, and Malaysia. HTC is an Inc. 500 Hall of Fame company and has been recognized by numerous industry and trade publications as a top provider of services. HTC has a strong client base of Global 2000 customers. HTC has a strong focus on healthcare, retail, financial services, and automotive verticals. HTC has a strong commitment to corporate social responsibility and has been recognized for its contributions to the community.
Learn more about HTC Global Services
Size
17,575 employees
Industry
Founded
1990
NASDAQ

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