Your Job

GCH Technologies is seeking an experienced Senior Business Analyst to serve as the bridge between business stakeholders, product leadership, and engineering execution across our platform portfolio: the US Short Code Registry (SCR), Universal Business Identity (UBID), and Rich Business Messaging (RBM). This role is the in-house authority on business requirements, process documentation, and translation of complex business and regulatory needs into clear, actionable engineering work.

The Senior Business Analyst works across all three products, partnering with Product, Engineering, Customer Success, Operations, and external partners including CTIA and enterprise customers. They own requirements quality, ensure engineering teams (including our external development partner) are building the right thing, and drive clarity in a business domain where telecom regulation, identity verification, and messaging ecosystem rules create real complexity.

This is a high-impact, high-visibility role that directly influences what gets built, how it gets validated, and how well GCH's platforms meet both contractual and customer expectations.

What You Will Do

Requirements and Specification Ownership
• Elicit, document, and maintain business requirements, functional specifications, and user stories across SCR, UBID, and RBM.
• Translate regulatory, contractual, and customer-driven requirements into clear, testable specifications that engineering and QA can act on.
• Maintain traceability between business requirements, engineering deliverables, and QA acceptance criteria.
• Own the quality bar for requirements artifacts, ensuring ambiguity is resolved before work enters a sprint.
User Story Authoring and Development Lifecycle Support
• Write complete, well-structured user stories directly in Jira, including clear descriptions, acceptance criteria, business context, and references to supporting documentation.
• Ensure every story entering a sprint meets a defined "ready" bar, with enough detail for engineering to estimate and execute without follow-up guesswork.
• Lead and participate in backlog refinement sessions, walking engineers through story details, business intent, edge cases, and acceptance criteria.
• Serve as the on-call requirements owner throughout the development lifecycle, answering questions from engineers in real time as they work through implementation.
• Adjust stories, add clarifications, or break down work mid-sprint when new information surfaces, while protecting scope and timelines.
• Partner with engineering leads to triage requirements ambiguity quickly and reduce blockers caused by unclear specifications.
Process Analysis and Documentation
• Map current-state and future-state business processes across the three platforms, including customer onboarding, verification, billing, provisioning, and reporting workflows.
• Identify process gaps, inefficiencies, and automation opportunities, and recommend solutions that balance business, engineering, and operational realities.
• Maintain a single source of truth for platform workflows, state models, and business rules, in Confluence or an equivalent system.
Cross-Product Alignment
• Act as the bridge across SCR, UBID, and RBM, identifying shared concepts, data models, and workflows that benefit from consistent treatment.
• Surface cross-product impacts of proposed changes, so decisions made in one product are understood in the context of the others.
• Support entity resolution, identity, and data consistency initiatives that span multiple platforms.
Stakeholder Partnership and Communication
• Partner with Product Management on roadmap definition, discovery work, and prioritization, providing analytical rigor and documentation support.
• Serve as a key interface with Customer Success and Operations to capture real-world customer needs, special cases, and recurring support themes.
• Support executive-level and partner-facing communications (including CTIA) with clear written materials, process diagrams, and analytical summaries.
• Participate in customer-facing conversations as needed to clarify requirements or validate proposed solutions directly with enterprise customers.
Engineering and QA Partnership
• Work closely with engineering leadership and our external development partner to ensure requirements are understood, scoped accurately, and delivered as intended.
• Partner with QA on acceptance criteria, test scenarios, and edge cases to ensure shared understanding of "done."
• Participate in sprint ceremonies (backlog refinement, planning, demos) to keep requirements current and answer questions in real time.
Data, Reporting, and Analysis
• Define reporting and analytics requirements tied to SLAs, operational KPIs, and customer-facing dashboards (including SLA performance reporting for CTIA).
• Perform ad hoc analysis of platform data to support decisions, investigations, and strategic planning.
• Support the team in translating raw platform data into narratives leadership can act on.

Who You Are (Basic Qualifications)
• 7+ years of business analysis experience, including 3+ years as a senior or lead BA working on complex SaaS or platform products.
• Experience authoring Jira user stories and requirements artifacts (BRDs, functional specs, acceptance criteria) for engineering consumption.
• Experience leading backlog refinement sessions and partnering with engineering teams throughout the development lifecycle to answer requirements questions and unblock implementation.
• Strong process mapping and documentation skills, with fluency in tools such as Confluence, Lucidchart, Miro, or equivalents.
• Experience working with external development vendors and translating requirements clearly across organizational boundaries.
• Hands-on data analysis ability, including comfort with SQL or similar tools for self-service data exploration.
• Experience in B2B or SaaS environments with contractual SLAs and enterprise customers.
• Demonstrable written/visual communication skills: executive summaries, process diagrams and stakeholder presentations.

What Will Put You Ahead
• Fluency in Spanish (used regularly in standup meetings and development partner coordination).
• Experience in the telecom, messaging, or wireless industry (short codes, A2P/P2P messaging, RCS/RBM, carrier integrations).
• Familiarity with KYC/KYB workflows, identity verification platforms, or business entity data (FEIN, DBAs, multi-brand corporate structures).
• Experience with billing and subscription platforms (Stripe, Chargebee, or comparable).
• Experience working with regulated industry partners or trade associations (CTIA or similar).
• Familiarity with data visualization and BI tools (QuickSight, Tableau, Power BI, or comparable).
• CBAP, PMI-PBA, or comparable business analysis certification.

For this role, we anticipate paying $115k-$145k per year. This role is eligible for variable pay, issued as a monetary bonus or in another form.

Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here .

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.