This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements.

Please note: We are currently hiring for two Senior Business Analyst - Identity & Access Management (IAM) positions: one permanent full-time role and one 12-month term position.

Overview of the Role:

We are seeking a highly skilled Senior Business Analyst - Identity & Access Management (IAM) to join our Technology team. This role serves as a key liaison between business stakeholders, Cybersecurity, Compliance, and IT teams, ensuring Identity and Access Management initiatives align with business objectives, security requirements, and regulatory obligations.

The Senior Business Analyst will play a critical role in supporting and advancing WestJet's IAM, Identity Governance and Administration (IGA), and Privileged Access Management (PAM) programs. The focus of the role will be to analyze access management processes, gather and document business and technical requirements, support application onboarding into SailPoint, and drive continuous improvement through standardization, automation, and governance.

Reporting to the IAM leadership team, the Senior Business Analyst will work closely with application owners, business leaders, Security teams, and technical delivery teams to identify applications requiring IAM integration, validate and analyze application data, and support enterprise-wide certification and attestation activities. The successful candidate will demonstrate strong stakeholder management, business analysis, and data analysis skills, while thriving in a collaborative and agile environment.

Experience with IAM platforms such as SailPoint IdentityIQ (IIQ) or Identity Security Cloud (ISC) is considered a strong asset; however, candidates with strong business analysis experience and a desire to learn IAM concepts are encouraged to apply.

Key Responsibilities:

Business Analysis & Stakeholder Engagement
• Facilitate workshops, interviews, and requirements sessions with business and technical stakeholders
• Document current-state and future-state business processes and workflows
• Gather and validate business, functional, and technical requirements
• Translate business needs into actionable requirements, user stories, and acceptance criteria
• Build strong relationships across business, technology, security, and compliance teams
• Provide regular communication and status updates to stakeholders and project teams
• Develop onboarding readiness and certification reporting for IAM initiatives

Application Discovery & Data Analysis
• Inventory applications across business units and technology domains
• Analyze and validate application information from CMDB platforms and other enterprise repositories
• Conduct data quality assessments and resolve data discrepancies
• Document and maintain information related to:

• Application ownership
• Support teams
• Application criticality
• User populations
• Access models and entitlement structures

SailPoint Certification & Onboarding Support
• Support application onboarding into SailPoint IdentityIQ (IIQ) or Identity Security Cloud (ISC)
• Prepare applications and stakeholders for access certification and attestation campaigns
• Collect, validate, and reconcile access and application data
• Support users and business stakeholders through certification activities
• Monitor onboarding progress and escalate risks, issues, and dependencies as required
• Collaborate with application owners to address ownership and governance gaps

Agile Delivery
• Participate in sprint planning, daily stand-ups, backlog refinement, reviews, and retrospectives
• Create and maintain user stories, acceptance criteria, and backlog items within Jira
• Partner with Product Owners, Scrum Masters, and delivery teams to support successful execution
• Create and maintain readiness metrics, onboarding dashboards, and status reporting
• Communicate project progress, risks, and priorities to stakeholders

Documentation & Reporting
• Develop and maintain:

• Business Requirements Documents (BRDs)
• User stories and functional requirements
• Process maps and workflows
• Gap analyses and recommendations
• Stakeholder communications
• Project artifacts and governance documentation

Experience and Qualifications:
• 5+ years of Business Analyst experience within enterprise technology environments
• Proven experience gathering, documenting, and validating business and technical requirements
• Strong facilitation skills with experience leading workshops and stakeholder engagement sessions
• Experience working within Agile and Scrum delivery environments
• Hands-on experience with Jira and Agile project management practices
• Strong analytical, problem-solving, and critical-thinking skills
• Experience analyzing and reconciling large datasets from multiple sources
• Experience working with CMDB platforms such as ServiceNow
• Excellent verbal and written communication skills
• Strong stakeholder management and relationship-building capabilities
• Ability to manage competing priorities while working in a fast-paced environment

Preferred Qualifications
• Experience working within Identity and Access Management (IAM) programs
• Experience with SailPoint IdentityIQ (IIQ) and/or SailPoint Identity Security Cloud (ISC)
• Knowledge of Identity Governance and Administration (IGA) concepts and processes
• Experience supporting access certification and attestation campaigns
• Understanding of application onboarding and identity lifecycle management processes
• Experience working within Cybersecurity, Risk, Governance, or Compliance programs
• Experience with ServiceNow and related enterprise platforms
• Knowledge of access governance concepts, Role-Based Access Control (RBAC), segregation of duties, and access review processes
• Relevant industry certifications such as CBAP, PMI-PBA, CSM, SAFe, Security+, or equivalent are considered an asset
• Knowledge of regulatory and compliance frameworks including SOX, PCI-DSS, GDPR, and PIPEDA is considered an asset

The benefits of being a WestJetter:

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

• A fun and friendly culture with colleagues who work together to win
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs

Think we're a great fit? Apply now!