Job Type:Permanent
Job Title: Senior Business Analyst
Location: Atlanta, GA; Hartford, CT, Manhattan NYC
Reports To: Business Analysis Director
Summary:The Senior Business Analyst is a detailed oriented individual who plays a key role in shaping solutions that support underwriting, rating, quoting, binding, and claims management processes across the Hiscox insurance portfolio.
This role is ideal for someone who thrives in a fast-paced environment, brings strong insurance domain knowledge-especially in small commercial or specialty lines-and has a proven track record of driving business and technology alignment. You'll work cross-functionally with underwriting, claims, operations, and technology teams to deliver practical, scalable solutions that support business goals and improve the end-to-end customer and agent experience.
Key Responsibilities:Hands-On Analysis & Delivery:- Serve as a lead analyst on initiatives involving underwriting, rate/quote/bind workflows, policy lifecycle changes, and claims enhancements.
- Elicit, analyze, and document detailed business and functional requirements through stakeholder interviews, workshops, and data analysis.
- Map and evaluate current state business processes; identify opportunities for improvement and define optimized future-state workflows.
- Partner with product owners, architects, and developers to shape viable solutions and ensure technical delivery aligns with business needs.
- Support development and testing teams through story refinement, acceptance criteria, and defect triage.
Stakeholder Collaboration:- Act as a bridge between business users and technical teams to ensure mutual understanding and successful delivery.
- Translate complex business needs into clear and actionable artifacts (e.g., process flows, data mapping, user stories, BRDs).
- Facilitate solution design discussions, prioritization workshops, and backlog grooming sessions.
Domain Expertise:- Apply deep knowledge of P&C insurance operations, with a focus on rate, quote, bind, endorsement, renewal, and claims processes.
- Bring working knowledge of rating engines, policy administration systems, and claims platforms (e.g., Duck Creek, Guidewire, Majesco, or similar).
- Stay informed of regulatory and compliance considerations that impact underwriting and claims.
Qualifications:- 5+ years of business analysis experience in the Property & Casualty insurance industry, preferably with direct exposure to small commercial, specialty, or personal lines.
- Demonstrated experience supporting rate/quote/bind processes and claims lifecycle initiatives.
- Strong analytical and problem-solving skills with attention to detail and business context.
- Proficient in creating process maps, use cases, user stories, data dictionaries, and functional specs.
- Experience with Agile and hybrid delivery methodologies and tools (e.g., Jira, Confluence, Visio, Lucidchart).
- Strong interpersonal, communication, and facilitation skills across technical and non-technical stakeholders.
What Hiscox USA Offers:- Competitive salary and bonus (based on personal & company performance)
- 401(k) with competitive company matching
- Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)
- Company paid group term life, short- term disability and long-term disability coverage
- 24 Paid time off days, 2 Hiscox Days, 10 paid holidays, and ability to purchase 5 PTO days
- Paid parental leave
- 4 week paid sabbatical after every 5 years of service
- Financial Adoption Assistance and Medical Travel Reimbursement Programs
- Annual reimbursement up to $600 for health club membership or fees associated with any fitness program
- Company paid subscription to Headspace to support employees' mental health and wellbeing
- Recipient of 2024 Cigna's Well-Being Award for having a best-in-class health and wellness program
- Dynamic, creative and value-driven culture
- Modern and open office spaces, complimentary drinks
**This position is hybrid and requires two (2) days in our office weekly if the candidate is near one of the locations listed**Salary Range: $100-$130kThe actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.
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