Senior Builder - Technical Program Manager, Ring Agent Platform Org We are seeking a Senior Builder - Technical Program Manager to join the Agent Platform Org within RBKS. This team is building the future of data and AI agent platforms that power product development for millions of smart home devices and services worldwide. In this role, you will combine deep technical program management expertise with an AI-native mindset to drive the architecture, delivery, and adoption of agent-based platforms across the RBKS portfolio. The right candidate has a strong technical background, demonstrated experience leading complex cross-functional programs, and genuine passion for AI/ML technologies. You don't just manage programs - you define the problem space, shape the technical direction, build with AI, and hold yourself and the org to the highest delivery bar. You operate across what were previously separate functional boundaries: driving architecture, writing specs, prototyping with AI agents, coordinating engineering execution, and shipping products that delight customers. Key job responsibilities * Own complex, cross-team workstreams spanning data infrastructure, business analytics, software development, and agent orchestration - defining how work gets done, not just what gets done * Drive architectural decisions and technical planning for large-scale AI agent platforms across the Ring, Blink, Key, and Sidewalk ecosystems * Define and drive multi-quarter technical roadmaps, breaking ambiguous problems into actionable plans with clear milestones and KPIs * Anticipate bottlenecks, surface cross-team dependencies, provide escalation management, and make tradeoffs balancing customer needs, business requirements, and technical constraints * Embed AI-native practices into program execution: design workflows with AI and automation as a first principle, and build reusable tooling that raises the org's effectiveness * Set standards and create mechanisms that improve quality, speed, and predictability of delivery across multiple teams * Develop the Builders around you - raise the technical and AI fluency bar through mentoring, pairing, and example * Communicate program health, risks, and outcomes with clarity to senior leadership A day in the life You lead collaboration across engineering, data science, business, product, and UX teams to architect and deliver data and AI agent platforms at scale. You might start the morning in a design review challenging assumptions on a new data pipeline, then lead a cross-org planning session aligning three teams on a shared dependency. After lunch you're writing a technical spec and prototyping with AI tools to validate your approach. You close the day mentoring a junior Builder on structuring an ambiguous problem, then presenting a clear program update to leadership. Your customers are the teams and products across RBKS that depend on the agent platform to deliver intelligent experiences to millions of users. About the team The Agent Platform Org builds the foundational data and AI agent platforms powering the next generation of smart home experiences across Ring, Blink, Key, and Sidewalk. We are a founder-minded team empowered by AI - we own problems end-to-end, treat AI as a core building material, and measure ourselves by the capability we leave behind. Our culture is rooted in Amazon's Leadership Principles, amplified by an AI-Native mindset: transparent, rigorous, and relentless about raising the bar. Together, RBKS is building the intelligent, connected home - and the Agent Platform Org is the engine that makes it possible. BASIC QUALIFICATIONS - 5+ years of technical product or program management experience - 5+ years of working directly with engineering teams experience - Experience managing programs across cross functional teams, building processes and coordinating release schedules - Experience building and evaluating system-level technical design - Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership - Experience with AI/ML technologies, including AI development IDEs, agent frameworks, LLMs, RAG systems, model serving infrastructure, or data platforms at scale PREFERRED QUALIFICATIONS - 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience - Experience in software development - Experience building or operating AI-native tooling, automations, or workflows that improved team effectiveness The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, CA, Hawthorne - 148,700.00 - 201,200.00 USD annually