Job DescriptionWhat is the opportunity?The Senior Benefit Delivery Consultant is responsible for delivering exceptional benefit services to internal and/or external clients while ensuring operational excellence and program compliance. This role manages the end-to-end delivery of benefit programs, resolves complex service issues, and works collaboratively with stakeholders to optimize processes and enhance customer experience. The consultant brings deep expertise in benefits administration, service delivery, and process improvement to drive program effectiveness and client satisfaction.
What will you do?- Manage day-to-day delivery of benefit programs and services
- Support client inquiries and resolve complex benefit-related issues
- Ensure compliance with regulatory requirements and program guidelines
- Monitor service delivery metrics and identify improvement opportunities
- Coordinate with internal teams and external vendors to optimize service delivery
- Document processes and develop training materials for team members
- Contribute to continuous improvement initiatives and process optimization
- Mentor and support junior team members
What do you need to succeed?- Operational Excellence
- Process Improvement
- Change Management
- Compliance and Risk Awareness
- Systems proficiency (Workday, SAP, Service Now)
- Communication and Problem Solving
- Attention to detail
- Flexibility & Adaptability
- Project management
What's in it for you?- A comprehensive Total Rewards Program include competitive compensation and flexible benefits, such as 401(k) program with company-matching contributions, health, dental, vision, life, disability insurance, and paid-time off.
- Leaders who support your development through coaching and managing opportunities.
- Ability to make a difference and lasting impact.
- Work in a dynamic, collaborative, progressive, and high-performing team.
- Opportunities to do challenging work.
- Opportunities to build close relationships with clients.
The expected salary range for this particular position is $70,000-$130,000, depending on your experience, skills, and registration status, market conditions and business needs.
You have the potential to earn more through RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.
Job SkillsAdaptability, Critical Thinking, Customer Service, Detail-Oriented, Financial Engineering, Financial Statement Analysis, Investments Analysis, Personal Development, Personal Initiative, Teamwork
Additional Job DetailsAddress:250 NICOLLET MALL:MINNEAPOLIS
City:Minneapolis
Country:United States of America
Work hours/week:40
Employment Type:Full time
Platform:HUMAN RESOURCES & BMCC
Job Type:Regular
Pay Type:Salaried
Posted Date:2026-08-12
Application Deadline:Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.
