Job Title
Senior AV Engineer

Location
New York

Regular/Temporary
Regular

Job Description Summary
We have an opening for a Senior AV Engineer.

The Senior AV Engineer is responsible for designing, implementing, supporting, and continuously improving enterprise audiovisual systems, conference-room technology, video collaboration environments, and meeting-space experiences. This role serves as the senior technical resource for AV architecture, room standards, video conferencing platforms, control systems, audio performance, camera/display quality, and end-user meeting reliability. The engineer partners with IT, Facilities, third-party integrators, vendors, and business stakeholders to deliver secure, intuitive, and high-quality AV experiences across conference rooms, boardrooms, training rooms, huddle spaces, executive meeting areas, and hybrid collaboration environments.

Job Description

In this capacity, the Senior AV Engineer will:

• Lead the design, engineering, deployment, configuration, and lifecycle management of enterprise AV systems, video conferencing rooms, and meeting-space technology across global offices;
• Own AV room standards for conference rooms, boardrooms, training rooms, huddle spaces, divisible rooms, executive meeting spaces, and hybrid collaboration environments;
• Engineer, configure, troubleshoot, and optimize cameras, microphones, speakers, displays, codecs, DSPs, control processors, touch panels, matrix switchers, room scheduling panels, and related AV infrastructure;
• Provide Tier 2 and 3 escalation support for complex AV and video collaboration incidents, including audio quality issues, camera/display failures, room-control problems, endpoint outages, call-join failures, and platform interoperability issues;
• Validate room performance through commissioning, testing, tuning, signal-flow review, firmware management, device health checks, and post-installation quality assurance;
• Monitor AV device health, room availability, meeting success rates, adoption trends, and user experience metrics; use analytics and reporting to identify risks and drive proactive improvements;
• Partner with network, security, endpoint, identity, facilities, workplace services, application, and vendor teams to ensure AV environments are reliable, secure, scalable, and aligned with enterprise standards;
• Lead AV upgrades, room refreshes, technology pilots, vendor evaluations, proof-of-concept efforts, and service improvement initiatives with minimal disruption to meetings and users;
• Create and maintain AV design standards, room drawings, signal-flow diagrams, configuration baselines, commissioning checklists, asset inventories, support runbooks, and knowledge-base articles;
• Support change management, incident management, problem management, capacity planning, vendor coordination, service reviews, and operational readiness for AV services;
• Mentor junior engineers and support teams on AV troubleshooting, room support procedures, commissioning practices, and operational best practices;
• Participate in scheduled maintenance windows, after-hours support, and on-call rotation as needed for AV systems, video rooms, and meeting-critical services;
• Travel between office locations or project sites may be required for room deployments, AV commissioning, support escalations, and technology refreshes; and
• Maintain a high standard of AV service availability, room readiness, documentation, security, and user experience across all supported meeting spaces.

Proficiencies:

• Advanced AV troubleshooting, signal-flow analysis, and root-cause investigation;
• Strong focus on meeting-room reliability, user experience, and service quality;
• Executive presence and professional communication for high-visibility meetings and client-facing spaces;
• Technical leadership, mentoring, and AV standards ownership;
• Strong ownership, accountability, and follow-through on AV incidents, projects, and refresh initiatives;
• Ability to translate business meeting needs into practical room designs and AV technology solutions; and
• Continuous improvement mindset with attention to commissioning quality, operational detail, and proactive service monitoring.

Qualifications:

• Bachelor's degree in Information Technology, Engineering, Audiovisual Technology, Telecommunications, or a related field, or equivalent professional experience;
• 7+ years of hands-on experience designing, implementing, supporting, or engineering AV systems, video conferencing rooms, collaboration spaces, or enterprise meeting technologies;
• CTS or CTS-D certification (required);
• Deep experience with AV room technologies, including cameras, microphones, speakers, displays, control processors, DSPs, codecs, touch panels, matrix switchers, cabling standards, and room scheduling systems;
• Strong understanding of audio signal flow, gain structure, acoustic considerations, camera framing, display standards, control programming concepts, and room commissioning practices;
• Working knowledge of QoS, VLANs, DNS, DHCP, firewalls, multicast/unicast behavior, network connectivity, and enterprise network fundamentals as they relate to AV-over-IP and video collaboration services;
• Experience troubleshooting complex AV, video conferencing, room-control, and meeting-quality issues using logs, monitoring platforms, vendor portals, diagnostic utilities, and hands-on room testing;
• Familiarity with ITIL-based change, incident, and problem management practices;
• Strong documentation, communication, vendor-management, and stakeholder-engagement skills;
• Ability to manage multiple priorities, lead AV technical initiatives, and support high-visibility executive, client-facing, or mission-critical meeting environments;
• Additional certifications such as CTS-I, Microsoft Teams Rooms, Zoom Rooms, Cisco collaboration, Crestron, Extron, Q-SYS, Biamp, Shure, or other relevant AV/vendor certifications (preferred);
• Experience with Microsoft Teams Rooms, Zoom Rooms, Cisco Webex, Poly, Crestron, Logitech, Yealink, Shure, Biamp, Q-SYS, Extron, or similar AV and collaboration ecosystems (preferred);
• Experience with AV device provisioning, remote room monitoring, alerting platforms, reporting dashboards, firmware management, and service-management integrations (preferred); and
• Experience supporting AV standards, room templates, technology refresh programs, and multi-site conference-room deployments in hybrid, global, or highly regulated enterprise environments (preferred).

The salary wage range for New York that we expect to pay for this position is a minimum of $116,000 and a maximum of $150,500 annually. The actual pay wage may vary based on experience or other relevant factors.

Employees will be provided with an excellent career opportunity in a collaborative environment, in addition to a generous total compensation package with the opportunity to earn bonuses based on individual contribution and firm profitability.

The actual salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location in which the applicant lives and/or from which they will be performing the job. This role is exempt meaning it is not overtime pay eligible.

Eligible employees can participate in the Firm's comprehensive benefits program, which include the following:

• Medical, Dental, Vision, Life/AD&D, Long Term Care, and Short- and Long-Term Disability
• Flexible Spending Accounts and Health Savings Account
• Healthcare Concierge and Advocacy
• Lifestyle Spending Account
• Voluntary 401(k) Plan and Profit Sharing
• 10 Paid Holidays per year and a generous PTO Program
• Family Support including Paid Parental Leave, Fertility Benefits, Breast Milk Shipping, Back-up Child Care, Elder Care, and Tutoring
• Wellbeing programs (Employee Assistance Program, Relationship Support, Mental Health, Menopause and Midlife Health and Well-Being Events)
• Retirement Plan Consulting
• Anniversary Bonus Program
• Professional Development Programs
• Transportation and Commuter Benefits
• International Travel Insurance
• Critical Illness, Hospital Indemnity and Accident Insurance
• Auto/Home/Pet Insurance
• Prepaid Legal Insurance
• Employee Discounts
• And More!