Job Description:

About the Role:

We are looking for a Senior Author Trainer & Manager to lead training strategy, champion pedagogical excellence, and drive accessibility across our authoring community. This is a high-impact role that blends instructional design, people management, and cross-functional collaboration — ideal for someone who is equally comfortable facilitating a workshop, working closely with the prototyping team, and influencing product priorities in a leadership meeting.

Key Responsibilities

Training & Continuing Development

• Plan, facilitate, and continuously improve Author Workshops and a multi-tiered training curriculum (L1–5) for new authors and Content Technology Developers (CTDs)

• Manage the transition to a new authoring environment, including managing communication and roll out, conducting training, and updating training and resource documentation

• Coordinate and conduct training on how to use AI across Courseware as needed

• Coordinate and conduct specialized training programs including Rev1 training, Train-the-Trainer series, alt text training, and assessments training; champion AI adoption across the team by facilitating training on new tools and AI workflows, driving awareness, building confidence, and ensuring the full team is actively engaged with emerging technologies

• Maintain and periodically release updates to the Authoring Guide, ensuring it reflects current best practices

• Schedule and facilitate peer reviews across disciplines, oversee the book club program, and write and manage the Tuesday Tips series

• Plan and deliver or oversee New Markets trainings and occasional one-off trainings for sales representatives

Pedagogy

• Work with the pedagogy subject matter experts, evaluating how new tools and activities align with best instructional practices

• Advise authors and CTDs on pedagogy implementation and answer questions as they arise

• Act as the primary point of contact for author questions related to AI integration in content development

Accessibility

• Own and advance the organization's content accessibility program, including tracking outstanding alt text, coordinating CTD and SME alt text review and writing, and identifying and remediating non-alt text accessibility gaps across titles

• Respond to content-related customer questions about accessibility

• Facilitate the monthly Accessibility Work Group and participate in Wiley Accessibility Guild meetings

• Advocate internally for accessibility features on the platform and stay current on evolving accessibility regulations

New Features & Tools

• Own and maintain the Airtable database, including prioritize, automations, and ongoing updates

• Understand and communicate new feature requests clearly; gather additional information as needed to support prioritization

• Lead monthly prioritization and developer update meetings; participate in bi-weekly Content/Product meetings to inform product roadmap decisions

• Contribute to ongoing process improvement efforts

Collaboration & Leadership

• Collaborate with the product and platform team regularly

• Represent the Training and Authoring function at leadership meetings when needed

• Demonstrate executive presence through productive engagement with colleagues across perspectives, the ability to inspire others, and composure under pressure

What We're Looking For

• Proven experience in instructional design, author training, or a similar learning & development role, ideally within a publishing or content technology environment

• Strong people management skills with experience leading and developing direct reports

• Deep familiarity with accessibility standards and a genuine commitment to inclusive content practices

• Comfort with tools like Airtable and the ability to manage data systems independently

• Excellent communication and facilitation skills, with the ability to translate complex topics for diverse audiences

• A collaborative, calm, and influential presence in cross-functional settings

Salary Range: