WSP

Senior Audiovisual, Multimedia & Video Collaboration Engineer

WSP • $90K — $120K *
Fairfax, VA 22030In-Person
Education, Government & Non-Profit
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree in IT, Engineering, Audiovisual Technology, or equivalent experience.
  • 5+ years in enterprise AV, VTC, and multimedia support.
  • Hands-on experience with Cisco Webex, Microsoft Teams Rooms, and Crestron systems.
  • Solid understanding of networking fundamentals such as TCP/IP and VLANs.
  • Experience troubleshooting AV hardware and integrated room solutions.
  • Proven track record in managing vendor relationships and third party services.
  • Strong documentation, communication, and customer service skills.

Responsibilities

  • Design and implement enterprise audiovisual and video conferencing solutions.
  • Support various Cisco systems and Crestron integrated conference technologies.
  • Administer Cisco Webex Control Hub and cloud collaboration environments.
  • Facilitate technical support for Microsoft Teams, Zoom, and Webex virtual meetings.
  • Coordinate with AV vendors for system installs and troubleshooting.
  • Ensure operational readiness of deployed AV systems through validation and testing.
  • Provide executive level technical support for high profile meetings.

Benefits

  • Opportunity to work in a large government environment with impactful projects.
  • Focus on cutting-edge AV technologies and enterprise collaboration solutions.
  • Engagement with high-profile executives and on critical enterprise initiatives.
Full Job Description
Position Summary
  • We are seeking an experienced Senior Audiovisual (AV), Multimedia, and Video Teleconference (VTC), and Support Engineer to support enterprise wide collaboration technologies across a large government environment. This role will be responsible for the design, implementation, maintenance, troubleshooting, and operational support of advanced audiovisual and video conferencing systems used by executive leadership, conference centers, and agency offices.
  • The ideal candidate will possess strong expertise in AV integration, Cisco collaboration technologies, Microsoft Teams, Webex, Crestron systems, and enterprise network infrastructure. This position requires a customer-focused professional capable of supporting mission critical meetings, executive communications, and enterprise collaboration initiatives.

Key Responsibilities
  • Design, implement, configure, and maintain enterprise audiovisual and video conferencing solutions.
  • Support Cisco Meeting systems, Cisco Room Kits, Acano/Cisco VTC platforms, Logitech Rally systems, and Crestron integrated conference room technologies.
  • Administer Cisco Webex Control Hub and cloud-based collaboration environments.
  • Support Pexip interoperability solutions and Microsoft Teams collaboration platforms. Provide technical support for virtual meetings using Microsoft Teams, Zoom, and Webex.
  • Coordinate with AV integration vendors for installations, upgrades, maintenance, and troubleshooting activities.
  • Validate, test, and ensure operational readiness of newly deployed AV systems.
  • Provide executive level technical support for high profile meetings and presentations. Manage incident tickets and maintain documentation within Enterprise Service Management platforms.
  • Perform preventive maintenance activities to ensure system reliability and performance. Coordinate warranty claims, equipment replacements, and Return Material Authorization (RMA) processes.
  • Escalate complex break fix issues to AV vendors and integration partners as required.
  • Assist with network infrastructure support, including VLAN activations, data connections, and troubleshooting network connectivity issues affecting AV/VTC services.
  • Develop end user training materials, operational documentation, and support guides. Support conference rooms, executive suites, boardrooms, and agency collaboration spaces across multiple locations.

Required Qualifications
  • Bachelor's degree in Information Technology, Engineering, Audiovisual Technology, or a related field (or equivalent experience).
  • 5+ years of experience supporting enterprise AV, VTC, and multimedia environments.
  • Hands-on experience with:
    • Cisco Webex and Cisco Room Kit technologies
    • Microsoft Teams Rooms
    • Pexip interoperability solutions
    • Logitech Rally conferencing systems
    • Crestron control systems
    • Zoom and Webex collaboration platforms
  • Experience troubleshooting audiovisual hardware, conferencing equipment, and integrated room solutions.
  • Knowledge of networking fundamentals including:
    • TCP/IP
    • VLANs
    • Switching and connectivity troubleshooting
    • Signal flow concepts
  • Experience managing vendor relationships and coordinating third party support services.
  • Strong documentation, communication, and customer service skills.

Preferred Qualifications
  • AVIXA CTS, CTS-I, or CTS-D Certification.
  • Cisco Collaboration certifications.
  • Experience supporting executive leadership and government environments.
  • Knowledge of AV system design, acoustics, control systems, and multimedia integration.
  • Experience with enterprise ticketing systems such as ServiceNow or similar ITSM platforms.

Desired Skills
  • AV System Design & Integration
  • Video Teleconferencing (VTC)
  • Cisco Collaboration Technologies
  • Microsoft Teams Administration Webex Control Hub
  • Crestron Programming & Support
  • Vendor Management
  • Executive Support
  • Network Troubleshooting Preventive Maintenance
  • Technical Documentation
  • Customer Service Excellence

About WSP

WSP is a Canadian engineering consulting firm that provides services to transform the built environment and restore the natural environment. The firm's expertise ranges from environmental remediation and urban planning, to engineering iconic buildings and designing sustainable transport networks, to developing the energy sources of the future and enabling new ways of extracting essential resources. It has approximately 54,000 employees, including engineers, technicians, scientists, architects, planners, surveyors, program and construction management professionals, and various environmental experts. WSP has offices in more than 40 countries and territories around the world.
Learn more about WSP
Size
54,000 employees
Industry
Technical Services
Founded
1959
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at WSP

More Education, Government & Non-Profit Jobs

Find similar Senior Audiovisual, Multimedia & Video Collaboration Engineer jobs:

NationwideFairfax, VA