ECS

Senior Atlassian Service Desk Analyst

ECS$90K — $110K *
US-AnywhereRemote in Arlington, VA
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • US Citizenship required
  • Ability to obtain DHS Public Trust clearance
  • Bachelor's degree in relevant field
  • 7+ years in systems analysis and design
  • Proficient in MS Office, Jira, and Confluence

Responsibilities

  • Communicate effectively through verbal and written channels
  • Analyze business needs and system requirements
  • Prepare and deliver data-driven reports
  • Engage with stakeholders to ensure their needs are met
  • Facilitate outreach initiatives to enhance service utilization

Benefits

  • Ability to gain DHS Public Trust
  • Opportunities for career advancement
  • Collaborative work environment
  • Exposure to diverse projects and technology
Full Job Description
The Senior Atlassian Service Desk Analyst is responsible for verbal and written communications, business analysis, reporting and facilitates stakeholder outreach and engagement. The ideal candidate is skilled in synthesizing data and information into compelling reports that effectively convey the intended narrative and engage stakeholders.

Salary Range: $90,000-$110,000

General Description of Benefits

  • US Citizenship
  • Ability to gain DHS Public Trust
  • Bachelor's degree
  • Minimum of seven (7) years' experience in systems analysis and design of information systems programs
  • Proficient in MS Office, Jira and Confluence

About ECS

ECS is a leading provider of digital solutions and services to the federal government. The company was founded in 2001 by Roy Kapani and has since grown to become a trusted partner to a wide range of government agencies. ECS offers a broad range of services, including cloud computing, cybersecurity, and artificial intelligence. The company has been recognized for its innovative solutions and has won numerous awards, including the AWS Public Sector Partner of the Year award.
Learn more about ECS
Size
2,000 employees
Industry

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