About the Team

We are looking for a dynamic leader who is as passionate as we are with helping Canadians succeed with credit. The Third-Party Management Team provides third party services utilizing integral governance practices to support Capital One’s strategic objectives.

About the Role 

This role oversees the development and relationship management of designated third-party product and service providers. The primary focus is driving category objectives, which include ensuring robust governance, continuous risk monitoring, strategic cost management, and successful project delivery.

Principal Tasks: This role manages and executes all activities related to supplier risk governance. Key responsibilities include ensuring continuous supplier compliance with contractual information security standards and service levels. Additionally, this role drives the remediation of any findings resulting from Cyber Third Party Risk Reduction (CTPRR) and/or Canadian Site Assessment Program (CSAP) assessments, verifying that all issues are resolved with proper evidentiary documentation

Your Responsibilities: 

• Build, maintain and develop effective and sustainable partnerships with third parties to ensure seamless service delivery across relevant Capital One Lines of Business (LOBs)

• Ensure third-party suppliers strictly adhere to Capital One policies, frameworks and processes, as well as relevant legislation and  regulatory requirements

• Source, evaluate, and onboard new third-party partnerships to meet evolving business needs where required

•  Drive end-to-end contract management by establishing proactive renewal and exist strategies aligned with business requirements and timelines

• Design, monitor and review on a regular basis, third party management information and reports against committed service levels

• Liaise across third party providers to resolve conflicts and develop mutually beneficial relationships between them and internal customers

• Ensure that appropriate governance and audit arrangements are in place and operated effectively with each third party

• Effectively manage change management resulting from altering conditions that could impact business processes, services or products

• Facilitate rapid delivery of ad hoc / project requests

• Establish and maintain effective reporting and information exchange mechanisms to deliver clear, timely, and actionable insights. 

• Ensure regular meetings / interactions with internal customers to relay relevant information

Basic Qualifications:

• At least 3 years experience working in a cross-functional environment, ensuring stakeholder expectations are managed effectively

• At least 3 years experience in a supply chain or third party relationship management function

• Strong market knowledge within different sourcing and supplier management categories relevant to the credit card business to include deep negotiation, communication, contract and influencing skills with the ability to optimize on pricing structures.

• Strong organizational and prioritization skills

• Ability to work in a fast-paced environment

• Ability to navigate ambiguity and strong critical thinking skills 

• Strong communication skills

Preferred Qualifications:

• Bachelor's degree in Engineering, Business, Commerce, or Science, or other recognized Procurement or Supply Chain accreditation

• Experience working in the Financial Industry

• Experience working in an Agile workplace environment

Working at Capital One.

You’ll be empowered to take end-to-end ownership of your work and your career, backed by a high-performance, hybrid culture and holistic suite of benefits designed to support your whole self. 

• Take ownership of your own potential: Whether you’re looking to upskill, pivot into new business areas, or master your craft, you’ll have access to tools and mentorship to reach your potential and define your career trajectory.

• Find your rhythm: We believe trust fosters the flexibility and autonomy required to balance personal needs with a focus on high performance. We support a hybrid model – with 3 days in the office per week – that gives room for both collaboration and personal commitments.

• Benefits built for your life:We take a holistic approach to well-being, providing support for you and those who are most important to you. This includes: full coverage for spouses, domestic partners and dependents, a one-time Work From Home allowance to build your comfortable workspace, up to $3,000 in mental health coverage and up to $5,000 in annual tuition subsidies.

 You’ll find that Capital One is committed to helping you thrive and evolve every step of the way.

This posting is for an existing vacancy.

The expected annual salary range for this position is $94,800 to $108,200 This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es). Incentives could be discretionary or non discretionary depending on the plan.

We embrace the responsible use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. However, no hiring decisions are made using AI as every hiring decision is made by our hiring managers, business interviewers, and recruitment professionals. Our teams are equipped with training that empowers them to use AI responsibly.