Job Description:We're looking for a Growth Senior Associate Technical Account Manager (TAM) to join our Technical Customer Operations Team.
Acting as the main technical point of contact, you will help to activate new customers, address any internal or external questions and issues that arise from our integrated clients (including end-users of the platforms), or escalate appropriately when necessary. On a daily basis, you should be able to quickly troubleshoot any technical issues, pinpoint the problem and provide a solution, and escalate to tier 2 support and/or product teams only when necessary. We are looking for critical thinkers who are keen to ensure our customers succeed!
Internally, you will also be relied upon heavily by all departments to provide in-depth updates and insights on the clients from a technology perspective, working closely with all departments such as Product, Engineering, Product Marketing, Legal, Pricing, Technical Support, etc. You will also provide High Touch consultative technical services, lead training sessions and attend office hours for our agency and brand-direct customers.
You should apply if you have most of this:
- 2+ years working in a technical account/relationship management/client-facing role
- Bachelor's degree in a technical discipline
- Proficiency in JS, SQL, HTML, and data analysis
- Previous experience with web traffic analysis tools and ad serving tags
- Previous experience working with APIs and SDKs
- Critical thinking and the ability to think outside of the box
- Experience working with 3rd party advertising technology companies
- Experience working with publishers and publisher ad servers
- Knowledge of the ad tech ecosystem, its players, and how it all works
- Strong communication skills; written, verbal and listening skills
- Self-starter with the ability to effectively manage time and multiple competing priorities
- Synthesize technical concepts/analysis in client meetings
IAS Pay Transparency: The annualized base salary ranges for the primary location, and any additional locations are listed below. Our pay ranges are based on the work location. As part of IAS compensation package, we offer a comprehensive benefits package that includes paid time off, health insurance (medical, dental, vision) as well as PPO, HSA and FSA options and 401k with employer matching contributions. All full-time employee roles include competitive compensation and are eligible for an annual bonus and/or other incentive plans. Each candidate's compensation package is based on multiple factors, but not limited to, geography, experience, skills, job duties, and business need.
Primary Location: US - Chicago, IL
Primary Location Base Pay Range:$49,000.00 - $84,000.00 Annual
Additional Locations: US - New York, NY
Additional Locations Pay Range: 59,500.00 - 102,000.00 USD Annual
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