PWC

Senior Associate, Salesforce Business Analyst

PWC$84K — $134K *
Healthcare
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 2+ years of experience with the Salesforce platform (analysis and/or configuration)
  • Strong skills in requirements gathering and stakeholder engagement
  • Ability to create user stories, acceptance criteria, and process documentation
  • Experience with Salesforce data models and workflow configuration
  • Familiarity with AI applications and the necessity for human review
  • Salesforce certifications such as Administrator or Business Analyst are preferred
  • Experience in healthcare, public sector, or human services contexts

Responsibilities

  • Lead requirements gathering sessions with business stakeholders
  • Translate business needs into user stories and functional requirements
  • Collaborate with developers and UX consultants to design solutions
  • Configure Salesforce solutions using declarative tools
  • Support testing and change management activities
  • Maintain traceability artifacts to support delivery governance
  • Ensure solutions comply with enterprise standards and best practices

Benefits

  • Opportunity to work in a dynamic and growing environment
  • Access to professional development and training programs
  • Participation in variable incentive pay programs based on performance
  • Exposure to a diverse range of clients and industries
  • Contributions towards making a meaningful impact for clients and communities
Full Job Description

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Salesforce

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

As a Salesforce consulting generalist at PwC, you will possess a broad range of consulting skills and experience across various Salesforce applications. You will provide consulting services to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of Salesforce applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.

The Opportunity: 

AsaSenior Associate, Salesforce Business Analyst, unlock your potential and embrace the chance to drive meaningful outcomesthat’llelevate your career. Your role will include, but isn’tlimited to:

  • Lead requirements gathering sessions with business and operational stakeholders

  • Translate business needs into user stories, process flows, and functional requirements

  • Collaborate closely with developers and UX consultants to shapeend-to-endsolutions

  • Configure Salesforce solutions using declarative tools to support business workflows

  • Support testing, validation,planningand change management activities

  • Maintaintraceability artifacts that support delivery governance

  • Ensure solutions align with enterprise standards and delivery best practices

What You'll Bring:
Your skills, knowledge, and experiences are what set you apart. Here's what we look for:

  • 2+ years of experience with the Salesforce platform (analysis and/or configuration)

  • Strong experience with: 

    • Requirements gathering and stakeholder engagement

    • User stories, acceptance criteria, and process documentation

    • Salesforce data modelsand workflow configuration

  • Experience working in cross‑functionaland diverseconsulting or delivery teams 

  • Salesforcecertifications such as Administrator,Business Analyst,App Builderor Service Cloud Consultant

  • Experience delivering Salesforce solutions in healthcare, public sector, or human services contexts

  • Exposure to Service Cloudor Health Cloud/ Home Health

  • Experience supporting mobile orfield-basedservice workflows

  • Familiarity with data privacy, compliance, or regulated operating environments

  • Comfortable using AI with clear expectation of human review

  • As a requirement, a Security Clearance is mandatory for all staffwho’llbe engaged on these assignments. Prior to applying, please review the  website to ensure you meet the eligibility requirements to obtain this clearance. This’ll become a condition of your employment with PwC should you receive an offer from us. 

This newly created role reflects our commitment to growth and delivering distinctive value for our clients and stakeholders.

The salary range for this position is $84,700 - $134,700. The posted salary range represents the expected hiring range for PwC locations in major city centres. Given our national recruiting approach, ranges may vary for positions in other locations. At PwC Canada, base salary is determined by your skills, experience, qualifications and work location. In addition to base salary, eligible employees may have opportunities to participate in variable incentive pay programs which are designed to reward individual and firm-wide achievements. We are committed to offering competitive compensation and adhere to all relevant pay transparency legislation. During the hiring process, our Talent Acquisition team will provide details about our comprehensive total rewards package.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Application Software, Business Model Development, Business Process Modeling, Business Systems, Communication, Creativity, Developing Training Materials, Embracing Change, Emerging Technologies, Emotional Regulation, Empathy, Enterprise Integration, Enterprise Software, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Innovative Design, Intellectual Curiosity, IT Infrastructure, Learning Agility {+ 18 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

About PWC

PwC is a multinational professional services network of firms headquartered in London, United Kingdom, operating as partnerships under the PwC brand. PwC ranks as the second-largest professional services network in the world and is considered one of the Big Four accounting firms, along with Deloitte, EY and KPMG. PwC firms operate in 157 countries, 742 locations, with 276,000 people. As of 2020, 26% of the workforce worked in the Americas, 26% in Asia, 32% in Western Europe, 5% in Middle East and Africa and 11% in Central and Eastern Europe and Central Asia.
Learn more about PWC
Size
284,000 employees
Industry
Founded
1998

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