ROLE OVERVIEWThe Sales Operations Senior Associate is responsible for developing and supporting our Sales processes, tools, and analytics. Reporting directly to the Senior Director, Sales Operations, you will assist in managing the day to day operational needs of the Sales team as well as in developing processes, implementing tools, and building analytics assets to ensure that we are continually improving operational efficiency and driving commercial success.
KEY RESPONSIBILITIES- Assist in driving our commercial rhythm of business and Sales process by supporting the design and implementation of our Sales processes and CRM
- Support our regular rhythm of business analytics and reporting; Utilize SQL and business intelligence tools to manage and manipulate commercial data in order to provide leadership with a clear understanding of team performance
- Work directly with Commercial Operations leaders to administer Sales team Incentive Compensation Plans
- Help identify opportunities for process improvement, make recommendations, and support execution on cross functional projects to improve operational efficiency
- Design and build reports and dashboards within our CRM and business intelligence tools
- Support development of our CRM to ensure that we are measuring, analyzing and reporting commercial KPIs
- Reduce bottlenecks to increase the velocity of the Sales process; help introduce automation and additional tools where appropriate
QUALIFICATIONSRequired- Bachelor's Degree required
- 3+ years of Sales Operations or related experience, preferably within a startup/growth SaaS environment
- Power user of Salesforce, admin experience a plus
- Power user of Excel/Google Sheets including comfort with Pivot tables and charts
- Comfort with manipulating data including experience using and writing SQL queries
- Experience analyzing and visualizing data in Excel/Google Sheets and/or in business intelligence tools such as Tableau, PowerBI, or QuickSight
Preferred- Experience in health information technology, life sciences, or related industry
Base salary for the role is commensurate with experience and can range between $80,000 - 100,000 + annual bonus opportunity.
Hiring LocationsOur main office is located in Center City, Philadelphia, where we operate on a hybrid model with in-office work required three days a week for local employees. We believe collaboration is most effective when teams come together, which is why we prioritize hiring in the Philadelphia area.
For certain roles, we also hire from
hub locations-regions where we have an established presence with multiple team members working remotely. While these employees primarily work from home, we bring them together in person at least once a year for team-building, collaboration, and strategic planning.
Due to tax and labor regulations, we can only hire from specific states. Remote work is supported in the following key hub locations and approved states:
Hub Locations:- Philadelphia, Pennsylvania
- Boston, Massachusetts
- New York City, New York
- Baltimore, Maryland
- Washington, D.C.
- Charlotte, North Carolina
- Raleigh-Durham, North Carolina
- Atlanta, Georgia
- Chicago, Illinois
Approved States for Remote Work:CT, DE, FL, GA, IL, IN, MA, MD, MI, NC, NJ, NY, OH, PA, TN, and VA.
Benefits & PerksOur benefits package is thoughtfully designed to support and enrich the experience of our full-time employees, with eligibility limited to those in permanent positions.
- Compensation: competitive base salary & annual bonus opportunity (for non-commissioned roles)
- Benefits: We offer health, dental, and vision coverage starting on day 1. We also offer a 401(k) plan and an equity program, with new hire equity grants beginning at the Director level and above.
- Flexible location: Remote workdays and 3 days a week of in-office collaboration for team members in the Philadelphia area. Check location requirements with the recruiting team.
- Generous PTO: Take time off as needed, targeted at 4 weeks per year, including vacation, personal and sick time, plus paid parental leave.
- Parental Leave: 12 weeks paid leave for childbearing, surrogacy, and adoption; 6 weeks for non-childbearing parents.
- Comprehensive and individualized onboarding: mentorship program, departmental talks, and a library of resources are available beginning day 1 for each new team member to minimize the stress of starting a new job
- Professional development: biweekly 1:1s, hands-on leadership that is goal-and growth-oriented for each team member, and an annual budget to support professional development pursuits
