Provide technical support for nationwide network in Network Operations Control Center
Monitor alarms and perform root cause analysis for network issues
Analyze T1, T3, Ethernet, and other networking channels
Assist carriers and technicians in troubleshooting WAN and local issues
Work rotating shifts in a 24x7x365 operations environment
Support periodic emergency evacuations to backup facilities
Benefits
Onsite role with no remote work eligibility due to security requirements
Opportunity for professional growth with required certifications
Engage in a critical operational role impacting nationwide network services
Dynamic work environment with rotating shifts
Be part of a team supporting safe air traffic management
Full Job Description
Job Title: Senior Associate, Network ControlJob Code: 38996Job Location: Melbourne, FLJob Schedule: 5/8: Employees work 8 hours per day, 5 days per week
Job Description:
Provide technical support for a large nationwide network which includes monitoring, analyzing, and troubleshooting network problems within Network Operations Control Center (NOCC) utilizing network management and monitoring tools.
Monitor the alarm conditions on the network to proactively identify and minimize disruption and impact to the FAA network and perform root cause analysis to determine a plan of action for restoring customer services.
Employ test methods to analyze channelized/unchanneled T1, T3, utilizing DACs equipment, Ethernet, IP, Frame Relay, ATM, WAN, LAN, SONET, and TDM.
Assist Local Exchange Carriers (LEC), ILECs, and IXCs to resolve WAN problems, and assist onsite field technicians remotely to resolve local issues.
This position is part of an onsite 24x7x365 NOCC environment where working rotating shifts is an essential function of the position as required by business needs. Workday schedule flexibility is required. This position is not eligible for remote work due to secure network access requirements.
Periodically support short-term emergency evacuation to local or remote backup facilities.
CCNA Certification or must obtain within 3 months of start date.
Ability to obtain a FAA Public Trust Clearance or a U.S. Government Security Clearance.
Qualifications:
Bachelor's Degree and a minimum of 2 years of prior related experience. Graduate Degree or equivalent with 0 to 2 years of prior related experience. In lieu of a degree, minimum of 6 years of prior related experience.
