American Express

Senior Associate -Digital Product Management

American Express$110K — $130K *
Consumer Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in digital product management or related field
  • Strong skills in communication and stakeholder management
  • Ability to prioritize multiple tasks effectively
  • Highly organized with attention to detail
  • Strong analytical and problem-solving capabilities
  • Adaptable in fast-paced environments
  • Self-starter with a proactive mindset
  • Customer-first approach to digital experiences

Responsibilities

  • Support execution of digital ticketing products from concept to launch
  • Define product requirements and user stories for ticketing experiences
  • Collaborate with engineering teams on daily product development
  • Lead Agile ceremonies such as sprint planning and retrospectives
  • Monitor performance metrics for ticketing products
  • Support onboarding and coordination with external partners
  • Build relationships with cross-functional stakeholders

Benefits

  • Comprehensive healthcare and wellness programs
  • Retirement savings plans with employer contributions
  • Flexible work arrangements and remote work options
  • Professional development opportunities including training and workshops
  • Employee discounts and perks related to entertainment and travel
Full Job Description
Job Description

The Sr. Associate, Digital Product Management, will be responsible for supporting the execution and delivery of a digital ticketing product portfolio, in partnership with the Product Manager. This role focuses on enhancing the end-to-end ticketing experience to drive customer engagement, satisfaction, and conversion through continuous optimization and feature delivery. This role will also partner closely with other entertainment product stakeholders as needed across the Digital Brand Products team in GABM.

The individual will play a key role in translating business needs into actionable product requirements, supporting the development and optimization of digital ticketing capabilities, and ensuring seamless integration across internal systems and third-party partners. This includes contributing to initiatives across the ticketing journey-such as discovery, purchase, fulfillment, and post-purchase experiences-while leveraging data and insights to inform future opportunities.

Responsibilities

  • Support the end-to-end delivery of digital ticketing products and features, from concept through launch, in partnership with the Digital Product Manager
    • Contribute to roadmap execution by helping define detailed product requirements and user stories for digital ticketing experiences
    • Translate business needs into clear, actionable requirements for engineering teams
  • Partner closely with engineering teams to support day-to-day product development of digital ticketing capabilities
    • Lead Agile ceremonies (stand-ups, sprint planning, backlog grooming, retrospectives)
    • Own backlog hygiene and support prioritization to align with roadmap objectives
  • Support testing and validation efforts for digital ticketing features
    • Collaborate with QA to ensure comprehensive test coverage and high-quality releases
    • Participate in user acceptance testing (UAT) and help coordinate defect resolution and launch readiness
  • Monitor performance of digital ticketing products and support data analysis efforts
    • Track key metrics (e.g., conversion, purchase flow, fulfillment) and identify trends to inform enhancements
    • Assist in building reports and dashboards to support ongoing product optimization
  • Support broader digital entertainment initiatives as needed, including collaboration with third-party partners
    • Assist in onboarding efforts, integrations, and ongoing coordination with external ticketing partners
    • Help ensure a seamless end-to-end customer experience across internal and third-party ticketing solutions
    • Collaborate with internal team PM/POs to ensure continuity across ticketing and experiences journeys on workflows, requirements gathering and feature delivery
  • Build and maintain strong relationships with cross-functional stakeholders, including but not limited to engineering, design, marketing, legal, servicing, and external partners
  • Stay informed on industry trends, competitive offerings, and emerging technologies in ticketing and live event experiences to help inform future product roadmap


Qualifications

Minimum Qualifications
  • Experience in a digital product or product-adjacent role, with demonstrated expertise in relevant product skills and practices.
  • Strong communication and stakeholder management skills, with the ability to influence partners and drive alignment across teams
  • Ability to prioritize and manage multiple tasks and initiatives based on evolving business needs
  • Highly organized and detail-oriented, with the ability to connect insights across workstreams and make sound product decisions
  • Strong analytical and problem-solving skills, with the ability to derive insights from data, business processes, and stakeholder inputs
  • Demonstrated ability to adapt quickly in a fast-paced, dynamic environment and reprioritize as needed
  • Proactive, self-starter mindset with a high degree of ownership and accountability for results
  • Customer-first mindset with a passion for delivering high-quality digital experiences
  • Ability to build and maintain collaborative relationships with cross-functional business and technology partners

Preferred Qualifications
  • Experience working in Agile development environments and familiarity with related tools and frameworks
  • Familiarity in entertainment ticketing or related industries
  • Familiarity with Adobe Analytics or similar analytics tools


Employment eligibility to work with American Express in the US is required as the company will not pursue visa sponsorship for these positions.

The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

About American Express

Amex provides industrial services to the coatings and linings sector, providing support for commercial, industrial, and maritime projects such as petrochemical, power, and water treatment industries. They offer painting services for steel structures, storage tank linings and coatings, pipelines, floors, and marine vessels such as ships, tugboats, and barges.

American Express Careers

Join the vibrant team at American Express, a global leader in financial services, and be part of a company that values innovation, leadership, and diversity. At American Express, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that is committed to excellence and inclusive growth. Work You’ll Do At American Express, we are dedicated to helping our employees reach their full potential. With a variety of career paths available in areas such as technology, marketing, finance, and customer service, American Express is the perfect place to advance your career. Our team is composed of highly skilled professionals who thrive on innovation and collaboration. Join our team and contribute to a company known for its prestigious history of leadership in the credit card industry. Engage in meaningful work that makes a real impact on our global scale business operations. American Express Leadership and Development Programs We believe in nurturing the leadership skills of our employees with extensive training programs and leadership development opportunities. Our commitment to professional growth is evident in our comprehensive benefits package that supports both personal and professional development. Internship Opportunities Start your career with an internship at American Express and gain valuable industry experience. Our internships offer a chance to develop skills, work on challenging projects, and learn from leaders in the industry. Interns at American Express are considered integral members of the team and are given responsibilities that provide a real insight into their future career paths. Diversity and Inclusion At American Express, diversity and inclusion are at the core of our company culture. We are committed to building a diverse workforce and inclusive environment where every employee feels valued and inspired. We offer diversity training programs that empower our employees to thrive and lead in a global marketplace. Networking and Innovation Our employees enjoy unparalleled opportunities for networking and personal growth through our global connections and innovative projects. American Express encourages a culture of innovation that helps propel our company and your career forward. Career Benefits and Growth American Express is dedicated to the growth of its employees. We offer competitive benefits, including health, retirement plans, and family leave, ensuring that our team members have the support they need to succeed both at work and in their personal lives. Join Our Team Explore the job opportunities and open positions at American Express. We are continuously hiring talented individuals who are passionate about their careers and interested in working for a company that offers a dynamic and supportive environment. Stay Connected Keep up to date with the latest from American Express Careers by following our career blog and signing up for job alert emails. Tailor your subscription to receive updates that match your skills and interests. Discover the exciting and rewarding career opportunities that await at American Express. SEARCH AMERICAN EXPRESS JOBS Whether you are looking for a full-time position, an internship, or a leadership opportunity, American Express offers a path to a rewarding career. Join us and make a difference with your passion, creativity, and drive.
Learn more about American Express
Size
64,000 employees
Market Cap
$108.1 billion
Industry
Net Income
$3.1 billion
Founded
1850
5 Year Trend
+3.5%
Revenue
$37 billion
NASDAQ

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