Job Title: Senior Associate, Desktop Technician
Department: Information Technology
Reports To: Director, Desktop Support
FLSA Code: Non-Exempt
Estimated Salary: $100,000 - $110,000
Job Summary:The Desktop Technician will work closely with the Technology team and users to implement, maintain and support all Desktop environments globally.
Major Responsibilities/Activities:- Provide high level email, desk-side and telephone support resolving day-to-day technical issues for 400+ users within our New York office, 5 global offices and remote users
- Setting up, repairing, and maintaining a wide range of hardware (servers, desktops, laptops, printers and all other peripherals) and software (Bloomberg, Citrix, MS Office and other financial software)
- Providing technical and analytical guidance as it relates to servers, storage, networking, telephones, and other IT systems
- Investigating and resolving application issues and daily job errors
- Dealing directly with customer support through user requests and queries
- Providing occasional weekend and on-call support in a rotation with the rest of the team
Minimum Requirements: - 3 years of experience in technology support within the financial industry
- Self-motivated, creative and ability to work independently/Effective collaborator.
- Skillful at troubleshooting issues, and ability to work under pressure.
- Strong knowledge and experience in MS Office 365/Azure (Applications and Administration), AD/Group Policy, Citrix Administration/Support, Intune & SCCM.
- Must have a bachelor's degree
- Demonstrates inclusive behaviors in support of a culture that values diverse perspectives
- Agrees to comply with the firm's hybrid work policy ("work from home policy," as aligned with the Company's employee handbook), which currently requires reporting to the Company's New York City office four (4) days per week, with one (1) remote workday permitted.
Note: This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. The job title or duties and responsibilities may be changed by the Company at any time.
