About the TeamThe Deal Operations Americas Growth Team partners with Customer Base Sales to support all Workday customers in fulfilling their contractual Annual Reporting and Growth Event obligations. We play a key role in ensuring Workday's customers have a smooth and accurate experience throughout the quote-to-contract process, directly contributing to the company's growth and customer satisfaction.
Our team focuses on preparing accurate pricing, quotes, and order forms and partnering with Customer Base Sales to close growth opportunities in a timely manner. We are a high-performing group that exercises teamwork and a growth mindset each step of the way. If you enjoy working collaboratively in a fast-paced environment where precision and customer experience matter, this is the team for you.
About the RoleAs a Senior Associate Deal Operations Manager, you will be an individual contributor responsible for analyzing subscription agreements and supporting the quote-to-contract process. You will work directly with customers to complete required actions and ensure growth opportunities are closed accurately and on time.
In this role, you will be responsible for:- Preparing and ensuring accurate pricing, quotes, and order forms while maintaining operational dashboards
- Partnering with Customer Base Sales to close growth opportunities in a timely manner
- Owning and closing a quarterly pipeline of growth opportunities, with an objective of closing more than 97% of assigned deals within a quarter
- Verifying existing contracts, ensuring data integrity of new quotes, reviewing terms and conditions, and confirming all new documentation aligns with company guidelines and policies
- Identifying problems and suggesting solutions to improve process management
- Applying company policies while balancing the development of new practices
- Coordinating with internal partners and customers to ensure issues are resolved promptly, while being mindful of the overall customer experience
About YouBasic Qualifications
- 2+ years of related work experience in deal operations, sales operations, contract analysis, or a similar role, OR a Bachelor's degree in a related field
Other Qualifications
- Experienced in contracts analysis, with the ability to examine and interpret contractual agreements to understand their structure, content, and implications, including identifying potential risks and ensuring compliance with relevant guidelines and regulations
- Skilled in analytical thinking, with the ability to break down complex information into fundamental parts for better understanding and sound decision-making, including identifying patterns, trends, and insights in data
- Demonstrated ability in decision making, with experience evaluating multiple alternatives, assessing risk, and using problem-solving techniques to select the best course of action within defined procedures and practices
- Proficient in time management, with the ability to plan and prioritize across multiple tasks, set goals, and manage a quarterly pipeline to meet deadlines and increase overall productivity
- Effective at teamwork, with the ability to work collaboratively with others toward shared goals, contribute to a positive team environment, and communicate openly to resolve issues and improve outcomes
- Skilled in relationship building, with the ability to establish and nurture productive working relationships with internal partners, sales teams, and customers through effective communication and empathy
- Excellent written and verbal communication skills, with the ability to adapt your style to different audiences and collaborate effectively across teams
- Proficiency with Salesforce.com is preferred
Workday Pay Transparency StatementThe annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday's comprehensive benefits, please click here.
Primary Location: USA.CA.Pleasanton
Primary Location Base Pay Range: $85,900 USD - $128,900 USD
Additional US Location(s) Base Pay Range: $72,600 USD - $128,900 USD
Our Approach to Flexible WorkWith Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply
spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
