Job Family:

Travel Required:

Clearance Required:

What You Will Do:

• Provide Tier III / advanced support.

• Serve as a subject matter expert (SME) for application support activities, leading troubleshooting and resolution of critical incidents and outages

• Perform deep-dive root cause analysis and implement long-term fixes for recurring issues.

• Develop and maintain documentation, including operations manuals, runbooks, and knowledge base articles.

• Support and mentor junior and mid-level team members, providing technical guidance and knowledge transfer.

• Engage with stakeholders and users to communicate status, impacts, and resolutions effectively.

• Identify process improvements, automation opportunities, and best practices for application support.

• Ensure adherence to service management processes (incident, problem, change management).

• Continuously evaluate and adopt modern tools, monitoring solutions, and emerging technologies to enhance support capabilities.

What You Will Need:

• Eight (8) years of relevant application support experience.

• Bachelor’s degree (BA/BS) in Information Technology, Computer Science, or related field; experience may be used in lieu of degree

• Master’s degree may substitute for additional years of experience.

• Ability to work independently with minimal supervision in complex environments.

• Strong analytical and advanced troubleshooting/problem-solving skills.

• Excellent written, verbal, and interpersonal communication skills Proven ability to learn new technologies and adapt quickly Strong customer service orientation with leadership capability.

• US Citizens and Green Card holders only.

• Must be able to OBTAIN and MAINTAIN a Federal or DoD "PUBLIC TRUST"; candidates must obtain approved adjudication of their PUBLIC TRUST prior to onboarding with Guidehouse. Candidates with an ACTIVE PUBLIC TRUST or SUITABILITY are preferred.

What Would Be Nice To Have:

• Experience leading support teams or acting as escalation lead.

• Exposure to automation tools and scripting for operational efficiency.

• Experience in federal or highly regulated environments.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Parental Leave

• 401(k) Retirement Plan

• Group Term Life and Travel Assistance

• Voluntary Life and AD&D Insurance

• Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts

• Transit and Parking Commuter Benefits

• Short-Term & Long-Term Disability

• Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Care.com annual membership

• Employee Assistance Program

• Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)

• Position may be eligible for a discretionary variable incentive bonus