Job DescriptionThe Impact You Will Have in This RoleAs a
Senior Application Support Engineer, you will help power DTCC's global financial markets infrastructure by ensuring the reliability, availability, and performance of Institutional Trade Processing (ITP) platforms that support
cross-border equity and debt trade processing and settlement.
Leveraging
Site Reliability Engineering (SRE) principles, you will support a portfolio of
40+ mission-critical applications across a modern ecosystem of
AWS, OpenShift Container Platform (OCP), Kafka, IBM MQ, and distributed systems. You will play a key role in driving operational excellence, improving resiliency, reducing operational risk, and advancing automation across critical trade processing platforms.
Working closely with globally distributed teams across Application Development, Infrastructure, Cloud, Network, and Operations, you will help deliver stable, scalable, and highly available services that support DTCC's mission-critical business functions.
Your Primary Responsibilities:
Production Reliability & Incident Management - Ensure the availability, stability, and performance of mission-critical applications.
- Lead incident response, troubleshooting, and root cause analysis (RCA) activities.
- Drive preventative solutions that improve resiliency and reduce recurring issues.
Operational Excellence & Resiliency - Support application recovery, failover, disaster recovery (DR), and business continuity activities.
- Maintain operational readiness across a portfolio of enterprise applications.
- Support critical processing schedules and service-level commitments.
Change, Release & Automation - Support application deployments, releases, and vendor upgrades.
- Drive automation initiatives that improve efficiency and reduce operational risk.
- Enhance monitoring, alerting, observability, and operational tooling.
Collaboration & Governance - Partner with Development, Infrastructure, Cloud, Database, Network, Security, and Product teams to ensure platform reliability.
- Support audit, risk, compliance, and operational control requirements.
- Build strong partnerships across globally distributed teams to drive continuous improvement.
Qualifications - Bachelor's degree preferred or equivalent practical experience
- 6-8 years of experience supporting enterprise applications in complex production environments
Talents Needed for Success:Core Technologies - Java/J2EE
- Oracle, SQL, DB2
- IBM MQ, Kafka
- Splunk, Grafana, AutoSys
- ServiceNow and ITIL
- Linux/Unix
- AWS
Required Experience - Strong understanding of Site Reliability Engineering (SRE) principles, including reliability, observability, automation, and incident prevention.
- Experience supporting enterprise-scale, distributed applications in production environments.
- Experience with cloud technologies and modern infrastructure platforms.
- Understanding of messaging systems, middleware, and integration technologies (IBM MQ, Kafka, IIB, or similar).
- Exposure to container platforms such as OpenShift, Kubernetes, or Docker.
- Strong troubleshooting, analytical, and problem-solving skills.
Preferred skills - Kafka and event-driven architecture experience.
- Mainframe exposure (JCL, batch processing, job monitoring).
- Python or other scripting languages.
- Financial Services, Capital Markets, or Securities Processing experience.
- AI-driven automation or operational efficiency initiatives.
- Enterprise integration and distributed processing platforms.
The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations.
About the TeamServes as a dedicated technology resource for advancing DTCC's business opportunities and providing industry thought leadership for leveraging new technology. The goal of this new department is to partner internally with IT, our business and regulatory divisions and externally with clients, regulators, and fintech vendors, to help build new platforms and business models to advance DTCC's mission to support the financial markets.
