Job DescriptionThe Impact You Will Have in This RoleAs a
Senior Application Support Engineer, you will support critical risk management systems powering core processing across
NSCC, FICC, and DTC. These platforms handle high-volume workflows such as
margin calculations and intraday processing, where system stability and availability are business critical.
This role is
production support-focused (not pure SRE), with an expectation to apply SRE principles to improve reliability, reduce incidents, and drive proactive operational improvements.
You will work across a
broad technology stack (mainframe, distributed systems, cloud, databases, ETL) and partner closely with engineering, infrastructure, and business teams to ensure seamless production operations.
Your Primary Responsibilities:
- Provide production/application support across mission-critical risk platforms
- Monitor systems, triage alerts, and resolve incidents end-to-end
- Perform root cause analysis (RCA) and drive permanent fixes
- Troubleshoot across UI, services, databases, and batch processing layers
- Support and monitor batch workflows (margin & intraday processing)
- Execute SQL queries for data analysis and issue resolution
- Drive incident, problem, and change management (ITIL processes)
- Participate in release, deployment, and operational readiness activities
- Maintain and enhance runbooks, knowledge articles, and documentation
- Identify recurring issues, stability gaps, and automation opportunities
- Collaborate with global teams and stakeholders for production stability
- Participate in on-call and weekend rotation support
Qualifications - Bachelor's degree preferred or equivalent practical experience
- 6-8 years of experience in application or production support environments
Talent Needed for Success - Strong experience with Unix/Linux systems and production troubleshooting
- Hands-on experience with databases (Oracle, Snowflake, or similar) and SQL
- Exposure to ETL tools (Informatica, Talend, or similar)
- Experience with cloud platforms (AWS, Azure, OpenShift, or similar)
- Working knowledge of Java and/or Python (debugging and understanding code flows)
- Experience with monitoring, alerting, and incident management tools
- Familiarity with batch processing and scheduling systems
- Understanding of APIs, distributed systems, and application architecture
- Strong analytical and problem-solving skills across complex environments
- Ability to effectively communicate with both technical and business stakeholders
Preferred Skills - Experience supporting financial services or risk platforms
- Exposure to mainframe environments
- Understanding of SRE or production engineering practices
- Experience supporting high-volume, large-scale platforms
The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations.
About the TeamServes as a dedicated technology resource for advancing DTCC's business opportunities and providing industry thought leadership for leveraging new technology. The goal of this new department is to partner internally with IT, our business and regulatory divisions and externally with clients, regulators, and fintech vendors, to help build new platforms and business models to advance DTCC's mission to support the financial markets.
