Job Summary and Qualifications

The Senior Application Analyst responsibilities include leadership and facilitation of resources on application activities, to include, second and third tier application support. This role will also lead projects related to upgrades and new application implementations. This resource will be an escalation point for application support and drive implementation and utilization of key applications they are assigned. They will understand and assist in developing and driving the roadmap for their assigned applications. This individual must respond to application/system issues by taking primary responsibility to ensure resolution and ongoing stability of the product. They will prioritize their work independently based on customer needs and departmental priorities. In addition, they will escalate and drive resolution of business, clinical, and technical concerns. This role will generally have greater responsibility than junior level Application Analysts, be recognized as a mentor and coach for the team, and help to onboard junior-level Application Analysts.

GENERAL RESPONSIBILITIES

Supports team, division, and multiple facilities as a key IT resource for application implementation and support with greater responsibility than analysts junior to the role

Knows and applies the fundamental concepts and principles gained through experience to solve a range of advanced/complex problems

Considered the Subject Matter Expert (SME) for key applications as assigned

Leads or facilitates multi-facility application implementation initiatives

Provides support by working with enterprise and facility resources as an application SME to resolve service desk incident tickets with an increased responsibility over analysts junior to the role

Participates in on call rotation and/or after hours support as needed

Collaborates with enterprise, division and/or facility resources to monitor and facilitate new application testing and implementation with an increased responsibility over analysts junior to the role

Works with division and facility resources to develop policies and procedures, develop best practices and deliver training as needed

Leads process improvement efforts to streamline efficiency that require greater accountability than analysts junior to the role

Collaborates with division and facility leaders to actively promote and support a broad range of division application standardization, utilization, integration, and optimization efforts

Proactively leads and conducts facility rounding to ensure support needs are met, interactions documented, and issues escalated as needed.

Leads and mentors junior analysts in service management operational policies and best practices, contributing to enterprise and IT service management goals.

Assists the manager in development of business cases for new solutions as assigned.

Analyzes and creates action plans based on application data and reports

May perform application audits based on policies and procedures

Partners with teams across divisions and enterprise to develop best practices, track trends, share technical expertise, and improve application efficiency with an increased responsibility over analysts junior to the role

Promotes system security and patient confidentiality and helps ensure compliance

What qualifications you will need:

EDUCATION

Bachelor's Degree - Preferred

RELEVANT WORK

5 or more years

OTHER SKILLS & ABILITIES

Required

Works independently with general supervision.

Acts as a resource for colleagues with less experience

Elevated understanding of healthcare and/or IT operations and application support processes and workflows

Demonstrated ability to establish and build strong relationships across a broad range of personality types

Demonstrated ability to communicate effectively with leaders, customers, clinicians, and colleagues verbally and in writing

Demonstrated customer orientation

Advanced leadership and excellent teaching abilities

Demonstrated advanced computer skills

Understanding of reporting tools functionality and capabilities

Must have transportation to assigned work locations

Preferred

Proficiency in various programming and application reporting tools

Benefits

HCA Florida Westside Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.