The Atlassian Platform Engineer is responsible for the administration, optimization, integration, and governance of the Atlassian ecosystem, including Jira, Confluence, Jira Service Management (JSM), Bitbucket. This role works closely with Engineering, Infrastructure, Product Management, Agile Delivery, and IT teams to deliver scalable solutions that improve collaboration, project visibility, service delivery, and operational efficiency.

The ideal candidate combines strong platform engineering expertise with workflow automation, systems integration, cloud administration, and Agile process knowledge to drive continuous improvement across the software development and IT service management lifecycle.

Essential Job Responsibilities

• Work closely with themultipleteamstodesign best practicesand build stable, highly available andhigh performing solutions
• The ability towork on small teams to perform all phases of new project builds which includes the initiation, planning, execution and closure/handoff
• Fully document each project in a runbook format and perform proper handoffs to the operations team
• Perform majorapplication upgrades and updates
• Work withinternal departments for future projects which include kickoff meetings to define scope
• Analyze issue and event trendsin a support role for the operations team
• Create, develop, and maintain service level agreements
• Create and maintain up-to-date documentation for all supported systemsandprovide insight to allowforcontinuous improvement
• Work closely with IT and non IT associatesin a team environment
• Disaster Recovery management and testing

Qualifications & Characteristics

Required Skills:

• Working knowledge of ITIL and ITSM methods
• Hands-on experience with: Jira Software, Jira Service Management (JSM), Confluence
• Experience developing workflows, automation rules, custom fields, and reporting solutions.
• Strong understanding of Agile, Scrum, Kanban, DevOps, and ITIL frameworks.
• Experience with REST APIs, scripting, and systems integration.
• Knowledge of cloud infrastructure and identity management concepts.
• Strong troubleshooting, analytical, and problem-solving skills.

Education and Experience:

• B.S. Engineering / C.S. / MIS degree highly desirable
• 3+ years of experience administering and supporting Atlassian products.

The Compensation range for this role is $95,000 to $105,000USD annually and may be eligible for an annual bonus.

#LI-MM2 #LI-Remote

Your specific salary will be determined based on several factors:

• Location-based market ratefor the role

• Your abilitiesin relation to the job specification

• Performanceduring screening and interview

• Pay paritywith the wider team in the considered location

Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.

Click to learn about Epiq's Benefits.

Epiq Leadership Compass

Fosters Relationships & Collaboration

Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.

• Build trust-based partnerships

• Nurture long-term relationships

• Remove collaboration barriers

• Celebrate cross-team success

Engages & Influences

Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.

• Use storytelling to build buy-in

• Align communication with organizational goals

• Guild alignment through strong engagement

Maximizes Performance

Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq27s goals.

• Use data to identify improvement opportunities

• Make informed decisions

• Align team goals with boarder strategy

• Empower teams to manage their own goals

• Translate vision into clear priorities

• Prepare for disruptions with strong change management

Achieves Operational Success

Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution.

• Improve workflows for team efficiency

• Use clear documentation and expectations

• Resolve issues quickly using data and feedback