In this role, you will define, manage, and execute the technical aspects of automation and integration for our software solutions - working directly with customers to design, build, and maintain integrations while delivering high-impact consulting services. This remote opportunity is ideal for candidates with strong technical expertise, customer-facing experience, and a passion for solving complex problems through innovative technology.
About the Role- Design and build solutions using TeamDynamix products like iPaaS and Conversational AI for TeamDynamix clients.
- Design, build, and maintain automations and integrations between TeamDynamix solutions and client systems.
- Train customers on iPaaS best practices and automation strategies.
- Gather and document integration and automation requirements, collaborating closely with clients to validate solutions.
- Configure, test, and optimize integrations to ensure high-quality performance and reliability.
- Identify innovative ways to apply automation and technology to solve customer challenges.
- Provide proactive technical support and problem resolution to ensure customer satisfaction and minimize downtime.
- Serve as a technical resource to other members of the Professional Services team.
- Manage work effectively and multitask across multiple client assignments.
- Provide timely and accurate project updates to management.
- Contribute to knowledge base content and best practices to support both customers and internal teams.
- Assist in improving service delivery processes to maximize efficiency and resource utilization.
About You- Bachelor's degree in a related field of business or equivalent work experience.
- 1-3+ years of experience in professional services, consulting, solutions engineering, or solution automation in SaaS environments.
- 3+ years of experience working directly with customers in a technical environment.
- Strong understanding of enterprise integrations, APIs, and web services.
- Experience working with iPaaS platforms or no-code/low-code automation tools (preferred).
- Exposure to or hands-on experience with programming languages such as Java, JavaScript, Python, or PowerShell.
- Curious, energetic, and passionate about solving business problems with technology.
- Highly skilled communicator who can effectively engage both technical teams and executive stakeholders.
- Strong project management, organizational, and multitasking abilities.
- Enjoys teaching, consulting, and continuous learning.
- Ability to translate business needs into creative, scalable technical solutions while building trusted client relationships.
- Flexible and adaptable, able to shift between advisory, consulting, and support roles as needed.
- Experience with conversational AI or virtual service agent technologies (a plus).
If you believe you could add value to our team but don't meet all the criteria listed, we still encourage you to apply!
What We Offer- Competitive compensation that reflects employees' skills and contributions.
- Comprehensive health insurance plans.
- Wellness programs that promote physical and mental well-being.
- Traditional and Roth 401(k) savings options with company match.
- Remote-first with flexible working hours.
- Prioritized work-life balance, with 15 observed days off in addition to PTO.
- Family-friendly policies including paid parental leave.
- Paid life insurance, short-term, and long-term disability insurance.
- Regular acknowledgement of achievements with recognition programs.
- Counseling services and resources for personal and professional challenges.
- Transparent communication about company goals, strategy, and performance.
- Regular feedback sessions and performance reviews.
- Anti-bias and anti-harassment training programs.
- Trust and autonomy in decision-making within your role.
- Work environment that encourages you to be your authentic self.
- Flat management structure with approachable leaders who want to hear your feedback.
- Backed by two private equity firms that invest in high-growth private companies across North America.
DiversityAt TeamDynamix, our goal is to create a remote environment which celebrates the differences that make us, us. We strive to create an inclusive and equitable space, but we realize we don't always get it right. We're continually working together to create mutual respect and opportunities to learn from one another and we encourage people of color, women, individuals with disabilities and LGBTQIA+ individuals to apply.
We're looking for team members located in the U.S. regardless of race, ethnicity, age, national origin, marital status, parental status, veteran status, citizenship status, gender, gender-identity/expression, sexual orientation, disability, genetic information and any other protected or unprotected class we may have missed. Did we miss anyone? Let us know and we'll add it here.
