Overview

The Senior Analyst, Change & Adoptionexecuteschange, communications, readiness, and enablement work thathelpsTechnologyemployeesadoptAI-enabled ways of workingas a primary focus, while also supporting broader technology changeinitiatives.This roletranslatescomplex initiatives into clear messaging, practical adoption materials, responsible usage guidance, and measurable employee support across assignedAI, digital, process, tool, and ways-of-working efforts.

Why Join Us

Thisroleisideal forahands-on change and communications professional who enjoys turning strategy into execution.You will support AI adoption as a primary focus whileenabling other technology transformation, digital adoption, tool rollout, process change, and ways-of-working initiatives through clear communications, education, enablement, and adoption assets.

• Delivervisible impact:Execute communications, readiness, and adoption support forAI,digital,tool, process,and ways-of-working initiatives thathelpteams collaborate, solve problems, and deliver value.

• EnableAI-enabled ways of working:Apply change management practices, communications, learning moments, feedback loops, and reinforcement tactics thathelpemployeesmovefrom awareness to confident, responsibledaily use.

• Buildsenior-levelexecutionexpertise:Deliver workacross OCM, executive communications, readiness, training, adoption measurement, stakeholdercoordination, digital fluency, and modern workplace enablement.

• Coordinatecross-functionally:Work with Technology, Product, HR,corporatecommunications, security, governance, and SMEs to deliver AI-relatedand broader technologychangeactivitiesin a human-centered way.

Core Outcomes

• Employees understand what is changing, why AI-enabled ways of workingand other technology changesmatter, and what actionsare expected.

• AIadoptionand broader technologyinitiatives are supported by clearplans, readiness materials, communications, training content, responsible use guidance, and reinforcement tactics.

• Leaders and teams receivepolished communications thatconnecttransformation worktoexpected actions,business value, productivity, employee experience, and responsible innovation.

• Adoption barriers, trust concerns, resistance themes, responsible use questions, and readiness gaps aredocumentedandaddressed orescalatedwithin assigned scope.

Responsibilities

• Executeinitiative-level change, communications, readiness, and adoption plans forAI-enabled capabilities as the primary focus, along withtechnology transformation,tool launches, process changes,digital adoption,andways-of-workinginitiatives.

• Createemployee guidance, launch communications, prompt/use-case examples, behavior-change tactics, and reinforcement materialsthat support AIand related technology adoptiongoals.

• Coordinatewith Technology, Product, HR, communications, security, governance, business partners, and SMEs togather inputs,assess stakeholder impacts,documentresponsible use considerations,andidentifyreadiness risks.

• Collaborate with the Sr. Director, Office of CTO, and Lead Change & Adoption Analysts to execute strategies, standards, and priorities for the centralized Technology OCM function across assigned AI, technology change, adoption, and communications initiatives.

• Produceexecutive presentations, leadership updates, stakeholder readouts, communications plans, launch materials, FAQs, job aids, training/adoption content, office-hour materials, AI use-case spotlights, and engagement assets.

• Support a clean, consistent, branded look and feel across Technology materials and communications to improve clarity, reinforce adoption, and create a more cohesive employee experience across the Tech organization.

• Run and supportTechnology engagement forums, such as a monthly GTS Exchange, that complement quarterly GTS All Hands by reinforcing key messages, spotlighting priorities, encouraging dialogue, and sustaining adoption between larger events.

• Convertcomplex or ambiguous information into clearemployeemessaging that builds understanding, confidence, trust, responsible use, and action.

• Trackengagement signals, feedback themes, readiness inputs, usage indicators, stakeholder sentiment, and AI adoption patterns; recommend improvementsthatincrease adoption, proficiency, productivity, and sustained behavior change.

Qualifications

Required Experience

• 6+ years of experiencein OCM, adoption enablement, internal or executive communications, employee education, technology storytelling, AI/digital adoption, or transformation enablement

• Experience supportingAI adoption,technologytransformation,digital adoption,modern workplace, operating model,tool rollout,or process-change initiatives

• Experience translating AI-enabled capabilities or emerging technologies intoemployee guidance, communications, learning content, use-case examples, and adoption support

• Demonstrated ability toproducechange plans, stakeholder analyses, readiness materials, communications plans, executive presentations, training/adoption content, and reinforcement materials

Required Qualifications

• Exceptional writing, editing, synthesis, storytelling, PowerPoint, and information design skills

• Ability toconvertcomplex technology, AI, process, governance, operating model, or ways-of-working changes into clear guidance for varied audiences

• Strong working knowledge of OCM, readiness assessment, stakeholder engagement, behavior change, reinforcement, communications planning, adoption measurement,AI adoption, and broadertechnologyadoption practices

• Practical fluency with AI-enabled workplace tools, modern collaboration platforms, responsible use principles, and the human behavior changes required to embed new ways of working

• Strong project coordination and stakeholder management skills, including input gathering, accuracy validation, feedback management, deadlinetracking,risk identification, and escalation

• Proficiency in Microsoft 365, including PowerPoint, Word, Teams, SharePoint, Viva Engage, and Copilot; familiarity with Jira, Azure DevOps, or similar delivery tools preferred

Preferred Qualifications

• Experience with AI-enabled workplace adoption, enterprise collaboration tools, operating model change, Product/Agile ways of working,large-scale technology rollouts, or digital transformation

• Familiarity with Prosci, ADKAR, Kotter, or similar change management methodologies

• Experience developing adoption metrics, engagement reporting, readiness dashboards, feedback summaries, AI usage insights, or executive-ready adoption narratives

• Experience creating prompt guidance, use-case libraries, champions materials, office-hour content, or enablement resources for AI-enabled tools