The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Note:Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

This position is expected to be filled by promotion/reassignment and is included here to inform you of its vacancy at the University.

Job Summary
TheSeniorAnalyst,Solutions Enablementprovides advanced leadership in the delivery, governance, and continuous improvement ofbusiness processes and workflows forDAEs enterprise digital solutions. Operating as aproduct
9familysubject matter expert, the role leads release management, business process discovery,crossfunctionalgovernance, business unit onboarding, andenterpriselevelacceptance for all major information systems programs.

TheSeniorAnalyst maps business processes to information system capabilities,identifiesgaps and risks, develops governance structures, and ensures that digital solutions are delivered in a secure, compliant, and strategically aligned manner. The role leads upgrade cycles, coordinatesmultiunitreadiness, and provides structured program updates to business unit leadership.

This position requires a high degree of independence, technical judgment, and the ability to integrate business, compliance, and technical perspectives into cohesive delivery strategies. TheSeniorAnalyst plays a critical role in ensuring that DAEs digital ecosystemremainsstable, scalable, and aligned with institutional priorities, processes, workflows, and policies.

Organizational Status
Reports totheAssociate Director, Technology Delivery. Works closely with technical architects, UBC IT, Cybersecurity, Privacy, PCI, businessunits leadership, and external vendors. Provides functional leadership tocrossunitproject teams, QA resources, and business stakeholders.

Work Performed

• Leads release management for all digital solutionsand products, ensuring controlled,welldocumented, andriskmanageddeployments
• Oversees system upgrade cycles, including impact analysis, business readiness, and operational transition

• Develops andmaintainsprogram delivery roadmaps, aligning business priorities with technical capacity and compliance requirements

• Leads business unit onboarding for new systems, features, and workflows, ensuring adoption and sustained usage

• Conductsendtoendbusiness process discovery across DAEfor information systems

• Maps processes to information system capabilities,identifyinggaps, inefficiencies, and modernization opportunities

• Produces detailed process documentation, workflow diagrams, and system interaction maps

• Designs and implements strategic governance structures for business processes and information systems

• Facilitatescrossfunctionalgovernance committees, ensuring alignment across business units, technical teams, and compliance offices

• Establishes frameworks fordecisionmaking, prioritization, change control, and operational accountability

• Develops andmaintainsrisk registers, issue tracking frameworks, and escalation pathways for technology programs

• Conducts impact assessments for changes affecting privacy, cybersecurity, PCI, or operational continuity

• Ensures compliance requirements are embedded into delivery processes and documented appropriately

• Leads User Acceptance (UA) across business units, including planning, coordination, execution, andsignoff.

• Provides structured program updates to business unit leadership, summarizing risks, timelines, impacts, and readiness.

• Supports change management activities, including communication planning, training coordination, and readiness assessments

• Coordinates with vendors to clarify requirements,validaterelease impacts, and ensure alignment with governance frameworks

• Reviews vendor release notes,identifiesrisks, and recommends adoption strategies

• Tracks vendor performance issues and escalates asrequired

• Produceshighqualitydocumentation including release notes, process maps, governance frameworks, and operational guides.

• Ensures documentation meets institutional standards for accessibility, auditability, and compliance.

Consequence of Error/Judgement
Errors in judgment, poor planning, or failure to act decisively could have a detrimental effect on these systems. Unreliable systems and code errors that disrupt the operations of these systems or failure to meet contractual obligations for performance and availability will damage the reputation of UBC and DAE. This could adversely impact funding and revenue and the University community, including the large majority of students,facultyand staff.

Decisions made by theSenior Analysthavea significantimpact on DAEs operational effectiveness, donor experience, data integrity, compliance posture, and institutional reputation. Errors in judgment may result infinancial loss, compliance breaches (including PCI), operational disruption, reputational damage, or diminished fundraising outcomes.

Supervision Received
Works with a high degree of independence under the general direction of the Associate Director, Technology Delivery &Complianceandtheleadership. Receives assignments in terms of broadobjectivesanddeterminesmethods, priorities, and analytical approaches.

Supervision Given
Provides functional leadership totechnology deliveryproject teams, QA resources, and business stakeholders. Maysupervisethe work ofcoordinators,temporary staff, student employees, or vendor resources.

Minimum Qualifications
Undergraduate degree in a relevant discipline. In-depth knowledge of applications and the business requirements supporting them. Minimum of five years of related experience, or the equivalent combination of education and experience.

- Willingness to respect diverse perspectives, including perspectives in conflict with ones own

- Demonstrates a commitment to enhancing ones own awareness, knowledge, and skills related to equity, diversity, and inclusion

Preferred Qualifications

• Demonstrated experience in enterprisetechnologydeliverymanagement,cloud-basedsolution ecosystems, and complex systems integration

• Strong knowledge of PCICompliance requirements and secure payment processing environments

• Strong knowledge ofInformation Systems Policies and Complianceforenterprise solutionenvironments

• Strong knowledge of legislative and institutional compliance requirements

• Experience with vendor management,terms and conditionsoversight, andthird-partysolution governance

• Experience with release management, application lifecycle management, and both Agile and Waterfall methodologies

• Strong analytical, strategic planning, andproblem-solvingskills

• Excellent communication, stakeholder engagement,and change leadershipcapabilities

• Experience with CRM platforms,fundraising systems, andenterprise leveldata environmentsand cloud architecture

• Advanced experience in technology delivery, release management, or enterprise application ecosystems.

• Strong understanding of business process analysis, systems mapping, and governance frameworks.

• Experience with cloud-base architecture, API-driven integrations, and enterprise data environments.

• Knowledge of privacy legislation, cybersecurity controls, and PCI compliance.

• Demonstrated ability to lead UAT, onboarding, andcrossfunctionalalignment.

• Strong communication, facilitation, andstakeholderengagementskills.

• Certifications such as CBAP, PMIPBA, PMP, Agile/Scrum, or ITIL are considered assets.