JetBlue Airways

Senior Analyst Sales Ops & Analysis

JetBlue Airways • $88K — $132K *
Long Island City, NY 11101In-Person
Transportation
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's Degree in business analytics, science, mathematics, or related field; or equivalent experience with a High School Diploma/GED and 4+ years relevant work
  • 3 years experience utilizing Excel and SQL
  • 1 year experience with data visualization tools like Tableau or Power BI
  • Strong written, verbal, and presentation skills
  • Proficiency in Microsoft Excel demonstrated through computer-based assessment
  • Ability to manage multiple projects simultaneously
  • Willingness to travel occasionally (10%)

Responsibilities

  • Leverage data to conduct quantitative and qualitative analysis of sales performance
  • Perform financial modeling and analysis to evaluate sales impact and revenue growth
  • Design and maintain automated reporting tools and dashboards for internal stakeholders
  • Develop the department's data warehouse and structure linked dashboards using SQL
  • Manage projects to enhance commercial and operational performance across various teams
  • Provide strategic feedback based on data insights and corporate sales environment
  • Other tasks as assigned

Benefits

  • Healthcare benefits
  • 401(k) plan with company match
  • Crewmember stock purchase plan
  • Short-term and long-term disability coverage
  • Basic life insurance
  • Free space available travel on JetBlue
Full Job Description
Position Summary

The Senior Analyst Sales Operations (Ops) & Analysis is a thought leader who focusses on optimizing airline sales activities to drive incremental revenue and increase market share. This role is responsible for building and maintaining a series of intelligence tools supporting JetBlue's growth in the Northeast Alliance, International and Domestic Travel Agency Strategies, and Corporate Sales. The Senior Analyst works with our leaders from across the Commercial Teams reporting on sales efforts and effectiveness of strategies implemented.

Essential Responsibilities
  • Data Analysis: Leverages data from multiple internal and external sources to perform quantitative and qualitative analysis on sales performance
  • Financial Modeling and Analysis: Measures Sales' added financial value to the JetBlue route network through P&L analysis, revenue incrementality studies, etc.
  • Reporting: Designs, automates, enhances and maintains automated reports and tools. Ensures their dissemination across JetBlue
  • Database Development: Builds, structures and develops the department's internal data warehouse (SQL) and its linked dashboards via visualization tools
  • Internal Project Management: Optimizes commercial and operational performance through diverse projects with internal stakeholder groups (such as Airports, Revenue Management, Airline Planning, IT, Customer Support, Customer Experience, Revenue Accounting, etc.)
  • Provide valuable feedback on strategy relative to events, advertising, and projects utilizing data and knowledge of the corporate sales environment
  • Other duties as assigned


Minimum Experience and Qualifications
  • Bachelor's Degree in a business analytics, science, mathematics, or business field; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant experience
  • Three (3) years of experience in a role utilizing excel SQL
  • One year of experience with data visualization tools such as Tableau, Microsoft Power BI, or Lookr
  • Effective written, verbal and presentation skills
  • Demonstrate proficiency in Microsoft Excel through an onsite, computer-based work sample
  • Highly motivated and capable of managing multiple projects simultaneously
  • Available for occasional overnight travel (10%)
  • Must pass a pre-employment drug test
  • Must be legally eligible to work in the country in which the position is located
  • Authorization to work in the US is required. This position is not eligible for visa sponsorship


Preferred Experience and Qualifications
  • One (1) year of experience in an airline or travel agency in revenue management, sales, accounting, or marketing
  • Advanced knowledge of SQL
  • Experience with Python or R
  • Familiarity with data platforms and applications such as Databricks, Jupyter, Snowflake, Redshift, Airflow, GitHub
  • Technology and airline reservation systems knowledge, specifically as related to indirect sales channels, such as Sabre, GetThere, and Concur
  • Full understanding of the lifecycle of a PNR, from booking and ticketing, to voluntary and involuntary changes, check-in and post-departure settlement
  • Experience with salesforce.com or any other CRM platform


Crewmember Expectations:
  • Regular attendance and punctuality
  • Able to maintain a professional appearance
  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
  • Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards
  • Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
  • The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.


Equipment:
  • Computer and other office equipment


Work Environment:
  • Traditional Office Environment


Physical Effort:
  • Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)


Compensation:
  • The base pay range for this position is between $88,000.00 and $132,000.00 per year. Base pay is one component of JetBlue's total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.


About JetBlue Airways

JetBlue is a customer service channel for Major United States Airline based in Queens, New York. It is a passenger airline that operates primarily on point-to-point routes with its fleet of 120 Airbus A320 aircraft and 49 EMBRAER 190 aircraft. As of December 31, 2011, it served 70 destinations in 22 states, Puerto Rico, Mexico and 12 countries in the Caribbean and Latin America. Most of JetBlue flights have as an origin or destination New York or one of its other focus cities: Boston, Fort Lauderdale, Los Angeles, Orlando or San Juan, Puerto Rico. As of December 31, 2011, the Company operated an average of 700 daily flights. During the year ended December 31, 2011, the Company acquired eight take-off and landing slots at each of New York’s LaGuardia Airport and Washington D.C.’s Ronald Reagan National Airport. The Company’s operations primarily consist of transporting passengers on its aircraft with domestic United States operations, including Puerto Rico, which accounted for 85% of its capacity in 2011.

JetBlue Airways Careers

There has never been a more exciting time to explore job opportunities at JetBlue Airways, a leading company in the aviation industry known for its innovation, strong culture, and commitment to diversity and leadership development. Work You’ll Do Join JetBlue Airways' dynamic team to help redefine the future of air travel with a focus on customer service excellence and operational efficiency. At JetBlue, you will be part of a culture that values diversity, leadership, and professional growth. Transform your career and the airline industry with JetBlue’s commitment to innovation and excellence. Lead from a unique position in the marketplace, where your skills in technology, customer service, and team collaboration are highly valued. Work with a dedicated team of professionals who are passionate about creating an outstanding travel experience. Collaborate with industry leaders and benefit from a culture that supports career advancement and professional development. Introducing the JetBlue Professional Growth and Development Initiative We are building a market-leading team to master the challenges of the modern aviation industry. At JetBlue, you will find a supportive environment where career growth and learning are encouraged through comprehensive training and leadership development programs. Do Innovative Work Join a team that is at the forefront of the aviation industry, where you can apply your skills in a variety of roles, from pilot and cabin crew positions to engineering and customer support. JetBlue offers a wide range of job opportunities that allow you to innovate and excel. Be Part of a Great Team Work on a wide range of projects and utilize the latest technology in aviation. Harness the unparalleled capabilities of a team that values integrity, teamwork, and mutual respect. Future-Proof Your Career Advance your career with JetBlue Airways, where your ambition can take you to new heights. Enjoy near-limitless opportunities to grow professionally, supported by unmatched training, development, and certification support. Explore JetBlue’s internship programs offer a unique insight into the workings of one of the most innovative airlines in the industry. These programs provide hands-on experience and are a stepping stone to full-time employment. The JetBlue Experience Our combined service capabilities, commitment to innovation, and a diverse and inclusive workplace help employees thrive and lead in their careers. At JetBlue, we are dedicated to nurturing a professional environment where every team member can succeed. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Explore the various employment paths JetBlue Airways offers, from customer service to pilot positions. SEARCH JETBLUE JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at JetBlue Airways.
Learn more about JetBlue Airways
Size
19,304 employees
Market Cap
$2 billion
Industry
Aerospace & Defense
Net Income
-$1.3 billion
Founded
1999
5 Year Trend
-1.7%
Revenue
$2.9 billion
NASDAQ
JBLU
* Ladders Estimates

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