About the role

This role is an opportunity to grow your career while helping improve and scale Zillow's enterprise billing operations. You'll partner with teams across Finance, Engineering, Sales, and Support to solve billing challenges that affect financial accuracy, operational efficiency, and the customer experience. You'll bring strong billing systems expertise, process improvement skills, and a collaborative mindset to a team focused on precision, progress, and scale.

You Will Get To

• Execute end-to-end billing processes in Zuora, including recurring billing, adjustments, dunning, and preparation of invoices, credit memos, and debit memos.
• Manage complex billing workbooks in Zuora and Excel, including calculating billing ranges from sales orders and supporting accurate invoicing and reconciliation.
• Create and update subscriptions in Zuora to ensure alignment with customer agreements and billing policies.
• Manage billing case intake and triage in Salesforce, partnering with Sales and Support to resolve inquiries, escalations, corrections, and adjustments.
• Perform reconciliation and validation across billing systems, identify discrepancies, and implement corrective actions.
• Partner with IT and Finance on billing system integrations and upgrades to improve billing accuracy and efficiency.
• Identify opportunities to use AI, automation, and analytics to improve billing processes, data quality, and operational insights.
• Mentor junior team members and contribute to a culture of operational excellence and continuous improvement.

This role has been categorized as a Remote position. "Remote" employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $83,200.00 - $132,800.00 annually. This base pay range is specific to these locations and may not be applicable to other locations.In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $79,000.00 - $126,200.00 annually. The base pay range is specific to these locations and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

Who you are

• Bachelor's degree in Finance, Accounting, Business Administration, or equivalent experience.
• 5+ years of experience in B2B billing operations, with demonstrated success managing competing priorities and delivering results in a fast-paced environment.
• Advanced experience with Zuora, including subscription management, billing rules, invoicing workflows, and workbook management.
• Experience using Salesforce for billing case intake, triage, escalation tracking, and cross-functional issue resolution.
• Strong analytical, problem-solving, and data management skills, with exceptional attention to detail across large datasets and complex billing scenarios.
• Strong written and verbal communication skills, with the ability to explain complex billing issues clearly to internal and external stakeholders.
• Experience mentoring others and collaborating effectively with cross-functional partners such as Sales, Finance, Support, and product teams.
• Familiarity with tools and practices such as Sage Intacct, advanced Excel, Google Workspace, SOX-aware documentation, BPO partnership support, or applying AI and automation in billing or finance operations.
• Here at Zillow, we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences.