JetBlue Airways

Senior Analyst Projects Process & Perf

JetBlue Airways • $80K — $132K *
Long Island City, NY 11101In-Person
Transportation
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Engineering, Business, or related field; or equivalent work experience
  • Three years of continuous improvement, process engineering, or project management experience
  • Proficient in Microsoft Office, especially Excel, Visio, and PowerPoint
  • Experience presenting recommendations or projects
  • Strong organizational and analytical skills
  • Excellent verbal and written communication skills
  • Experience conducting data analysis

Responsibilities

  • Conduct process improvement initiatives in the Airports Department
  • Develop and implement new processes as technology changes
  • Manage timelines to meet project milestones
  • Serve as the primary contact for project schedule, cost, and scope
  • Coordinate inter-department projects to ensure timely delivery
  • Identify and prioritize process redesign opportunities
  • Communicate project status and issues to leadership regularly

Benefits

  • Access to healthcare benefits
  • 401(k) plan and company match
  • Crews member stock purchase plan
  • Short-term and long-term disability coverage
  • Basic life insurance
  • Free space available travel on JetBlue
Full Job Description
Position Title: Senior Analyst - Projects, Process & Performance (LSC, OSC)

Position Summary

The Senior Analyst, Projects, Process & Performancewill be responsible for assigned continuous improvement activities within the Airports Department. The Senior Analyst is responsible for coordinating with all Airports departments, JetBlue departments, and external business partners on matters dealing with system and process effectiveness.

Essential Responsibilities
  • Conduct and manage process improvement opportunities within Airports
  • Develop and implement process changes as new or updated technology is released in support of Airports and JetBlue strategy
  • Manage initiative timelines to meet established milestones
  • Act as a single point of contact for each project on schedule, cost, and scope
  • Coordinate inter-team activities and project dependencies to ensure on-time program deliverables
  • Assist with the identification and prioritization of opportunities where process redesign/improvement can significantly impact efficiency, compliance, quality, profitability, competitive position and customer satisfaction
  • Conduct process improvement initiatives with process owners which includes: documenting the current process to identify pain points and opportunities, performing supporting data analysis, facilitating the design of the process changes, and supporting implementation of the process change
  • Continually and proactively communicate updates on project status and issues to team and department leadership via regular communications and status reports
  • Stay knowledgeable of JetBlue's Safety Management System (SMS), Safety Policy, Security Policy and behavioral standards
  • Other duties as assigned


Minimum Experience and Qualifications
  • Bachelor's degree in Engineering, Business, or a related field; OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least four (4) years of previous related work experience
  • Three (3) years of continuous improvement, process engineering, or project management experience
  • Proficient with the Microsoft Office suite, especially strong in Microsoft Excel, Visio, PowerPoint
  • Experience presenting recommendations, projects or initiatives
  • Experience conducting data analysis
  • Excellent organizational and analytical skills
  • Strong relationship building and stakeholder management skills
  • Excellent verbal and written communication skills
  • Solid team and people management skills
  • Comfortable with changing priorities on short to notice
  • Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
  • Available for occasional overnight travel (30%)
  • Valid travel documents with the ability to travel in and out of the United States
  • Must pass a pre-employment drug test
  • Must be legally eligible to work in the country in which the position is located
  • Authorization to work in the US is required. This position is not eligible for visa sponsorship
  • For internal candidates, good standing in attendance, performance and safety


Preferred Experience and Qualifications
  • Master's degree in Engineering, Business, or a related field
  • Airline industry or Airports experience
  • Experience in consulting
  • Project Management Certification (PMP) certification
  • Six Sigma Green or Black Belt training and certification
  • Knowledge of aircraft systems, JetBlue procedures, standard operating procedures and Federal Aviation Regulation adherence
  • Possess and maintain a valid Driver License and a driving record that meets JetBlue Airways' insurance standards


Crewmember Expectations
  • Regular attendance and punctuality
  • Potential need to work flexible hours and be available to respond on short-notice
  • Able to maintain a professional appearance
  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion, and Fun
  • Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards
  • Must fulfill safety accountabilities as prescribed by JetBlue's Safety Management System
  • Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
  • Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
  • Uphold JetBlue's safety performance metric goals and understand how they relate to their duties and responsibilities
  • The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.


Equipment
  • Computer and other office equipment


Work Environment
  • Traditional office environment
  • Airport environment
  • Hangar environment


Physical Effort
  • Generally not required, or up to 10 pounds occasionally, 0 pounds frequently (Sedentary)


Compensation
  • The base pay range for this position is between $80,000.00 and $132,000.00 per year. Base pay is one component of JetBlue's total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.


About JetBlue Airways

JetBlue is a customer service channel for Major United States Airline based in Queens, New York. It is a passenger airline that operates primarily on point-to-point routes with its fleet of 120 Airbus A320 aircraft and 49 EMBRAER 190 aircraft. As of December 31, 2011, it served 70 destinations in 22 states, Puerto Rico, Mexico and 12 countries in the Caribbean and Latin America. Most of JetBlue flights have as an origin or destination New York or one of its other focus cities: Boston, Fort Lauderdale, Los Angeles, Orlando or San Juan, Puerto Rico. As of December 31, 2011, the Company operated an average of 700 daily flights. During the year ended December 31, 2011, the Company acquired eight take-off and landing slots at each of New York’s LaGuardia Airport and Washington D.C.’s Ronald Reagan National Airport. The Company’s operations primarily consist of transporting passengers on its aircraft with domestic United States operations, including Puerto Rico, which accounted for 85% of its capacity in 2011.

JetBlue Airways Careers

There has never been a more exciting time to explore job opportunities at JetBlue Airways, a leading company in the aviation industry known for its innovation, strong culture, and commitment to diversity and leadership development. Work You’ll Do Join JetBlue Airways' dynamic team to help redefine the future of air travel with a focus on customer service excellence and operational efficiency. At JetBlue, you will be part of a culture that values diversity, leadership, and professional growth. Transform your career and the airline industry with JetBlue’s commitment to innovation and excellence. Lead from a unique position in the marketplace, where your skills in technology, customer service, and team collaboration are highly valued. Work with a dedicated team of professionals who are passionate about creating an outstanding travel experience. Collaborate with industry leaders and benefit from a culture that supports career advancement and professional development. Introducing the JetBlue Professional Growth and Development Initiative We are building a market-leading team to master the challenges of the modern aviation industry. At JetBlue, you will find a supportive environment where career growth and learning are encouraged through comprehensive training and leadership development programs. Do Innovative Work Join a team that is at the forefront of the aviation industry, where you can apply your skills in a variety of roles, from pilot and cabin crew positions to engineering and customer support. JetBlue offers a wide range of job opportunities that allow you to innovate and excel. Be Part of a Great Team Work on a wide range of projects and utilize the latest technology in aviation. Harness the unparalleled capabilities of a team that values integrity, teamwork, and mutual respect. Future-Proof Your Career Advance your career with JetBlue Airways, where your ambition can take you to new heights. Enjoy near-limitless opportunities to grow professionally, supported by unmatched training, development, and certification support. Explore JetBlue’s internship programs offer a unique insight into the workings of one of the most innovative airlines in the industry. These programs provide hands-on experience and are a stepping stone to full-time employment. The JetBlue Experience Our combined service capabilities, commitment to innovation, and a diverse and inclusive workplace help employees thrive and lead in their careers. At JetBlue, we are dedicated to nurturing a professional environment where every team member can succeed. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Explore the various employment paths JetBlue Airways offers, from customer service to pilot positions. SEARCH JETBLUE JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at JetBlue Airways.
Learn more about JetBlue Airways
Size
19,304 employees
Market Cap
$2 billion
Industry
Aerospace & Defense
Net Income
-$1.3 billion
Founded
1999
5 Year Trend
-1.7%
Revenue
$2.9 billion
NASDAQ
JBLU
* Ladders Estimates

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