JetBlue Airways

Program Manager Valstream

JetBlue Airways$67K — $101K *
Aerospace & Defense
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business, Mathematics, Data Science, Engineering, or Aviation Management or equivalent experience
  • 2 years of experience in Aviation Repair Management or Procurement software
  • 2 years of technical experience in engineering, repairs, or aircraft maintenance
  • Strong communication and influencing skills across all organizational levels
  • Availability for overnight travel (10%)

Responsibilities

  • Manage everyday customer interactions to ensure optimal ValStream software performance
  • Monitor and resolve software/process issues in collaboration with the ValStream Team
  • Track and report Key Performance Indicators (KPIs) to JetBlue and ValStream leadership
  • Train JetBlue users on new features and collaborate with the ValStream Training Manager
  • Develop savings plans with JetBlue stakeholders and ValStream leadership
  • Identify under-performance areas and implement corrective solutions
  • Document user requirements for software enhancements in conjunction with the ValStream development team
  • Support invoicing processes and evaluate the Program's Return on Investment (ROI)

Benefits

  • Access to healthcare benefits
  • 401(k) plan with company match
  • Crewmember stock purchase plan
  • Short-term and long-term disability coverage
  • Basic life insurance
  • Free space available travel on JetBlue
Full Job Description
Position Summary

The ValStream Program Manager role is designed to seamlessly integrate & support best-in-class service to JetBlue on a daily basis for the ValStream software & other associated services. The role will serve as a liaison between the ValStream & JetBlue Teams and be a fully dedicated resource toward program development & ongoing management. The role will report to the Manager, Warranty & Repairs, with a dotted line to the ValStream Leadership Team.

Essential Responsibilities
  • Everyday Customer Management, ensuring performance of the ValStream software for the JetBlue users
  • Monitoring, reporting and resolving identified software/process issues with the ValStream Team
  • Implementing, tracking & reporting out on Key Performance Indicators (KPIs) of the Program to internal JetBlue Leadership & external ValStream Leadership
  • Provide training of new features and support for JetBlue users. Liaison with ValStream Training Manager
  • Develop targeted savings plans in conjunction with internal JetBlue Stakeholders & ValStream Leadership
  • Proactively identify areas of under-performance and work with internal & external stakeholders to implement solutions
  • Work with ValStream software users to document requirements for new / enhanced features and work with the ValStream development Team on building & implementing these features
  • Track, validate, and support invoicing as well as bi-annual reconciliation & evaluation of the Program Return on Investment (ROI)
  • Other duties as assigned


Minimum Experience and Qualifications
  • Bachelor's degree in Business, Mathematics, Data Science, Engineering, or Aviation Management; OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least four (4) years of previous relevant work experience
  • Experience in Aviation Repair Management or Procurement software and/or services
  • Two (2) years of experience serving in a technical capacity - engineering, repairs, aircraft maintenance, or other equivalent experience
  • Experience in communicating and influencing at every level and in a variety of ways both internally and externally
  • Available for overnight travel (10%)
  • Must pass a pre-employment drug test
  • Must be legally eligible to work in the country in which the position is located
  • Authorization to work in the US is required. This position is not eligible for visa sponsorship


Preferred Experience and Qualifications
  • Direct experience working for an Airline
  • Engineering degree or equivalent technical background


Crewmember Expectations:
  • Regular attendance and punctuality
  • Potential need to work flexible hours and be available to respond on short-notice
  • Able to maintain a professional appearance
  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
  • Must fulfill safety accountabilities as prescribed by JetBlue's Safety Management System
  • Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy, and behavioral standards
  • Identify safety and security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) and Safety Action Report (SAR))
  • Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
  • Uphold JetBlue's safety performance metric goals and understand how they relate to their duties and responsibilities
  • The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.


Equipment:
  • Computer and other office equipment


Work Environment:
  • Traditional office environment
  • Hangar


Physical Effort:
  • Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)


Compensation:
  • The base pay range for this position is between $67,000 and $101,000. Base pay is one component of JetBlue's total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.


About JetBlue Airways

JetBlue is a customer service channel for Major United States Airline based in Queens, New York. It is a passenger airline that operates primarily on point-to-point routes with its fleet of 120 Airbus A320 aircraft and 49 EMBRAER 190 aircraft. As of December 31, 2011, it served 70 destinations in 22 states, Puerto Rico, Mexico and 12 countries in the Caribbean and Latin America. Most of JetBlue flights have as an origin or destination New York or one of its other focus cities: Boston, Fort Lauderdale, Los Angeles, Orlando or San Juan, Puerto Rico. As of December 31, 2011, the Company operated an average of 700 daily flights. During the year ended December 31, 2011, the Company acquired eight take-off and landing slots at each of New York’s LaGuardia Airport and Washington D.C.’s Ronald Reagan National Airport. The Company’s operations primarily consist of transporting passengers on its aircraft with domestic United States operations, including Puerto Rico, which accounted for 85% of its capacity in 2011.

JetBlue Airways Careers

There has never been a more exciting time to explore job opportunities at JetBlue Airways, a leading company in the aviation industry known for its innovation, strong culture, and commitment to diversity and leadership development. Work You’ll Do Join JetBlue Airways' dynamic team to help redefine the future of air travel with a focus on customer service excellence and operational efficiency. At JetBlue, you will be part of a culture that values diversity, leadership, and professional growth. Transform your career and the airline industry with JetBlue’s commitment to innovation and excellence. Lead from a unique position in the marketplace, where your skills in technology, customer service, and team collaboration are highly valued. Work with a dedicated team of professionals who are passionate about creating an outstanding travel experience. Collaborate with industry leaders and benefit from a culture that supports career advancement and professional development. Introducing the JetBlue Professional Growth and Development Initiative We are building a market-leading team to master the challenges of the modern aviation industry. At JetBlue, you will find a supportive environment where career growth and learning are encouraged through comprehensive training and leadership development programs. Do Innovative Work Join a team that is at the forefront of the aviation industry, where you can apply your skills in a variety of roles, from pilot and cabin crew positions to engineering and customer support. JetBlue offers a wide range of job opportunities that allow you to innovate and excel. Be Part of a Great Team Work on a wide range of projects and utilize the latest technology in aviation. Harness the unparalleled capabilities of a team that values integrity, teamwork, and mutual respect. Future-Proof Your Career Advance your career with JetBlue Airways, where your ambition can take you to new heights. Enjoy near-limitless opportunities to grow professionally, supported by unmatched training, development, and certification support. Explore JetBlue’s internship programs offer a unique insight into the workings of one of the most innovative airlines in the industry. These programs provide hands-on experience and are a stepping stone to full-time employment. The JetBlue Experience Our combined service capabilities, commitment to innovation, and a diverse and inclusive workplace help employees thrive and lead in their careers. At JetBlue, we are dedicated to nurturing a professional environment where every team member can succeed. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Explore the various employment paths JetBlue Airways offers, from customer service to pilot positions. SEARCH JETBLUE JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at JetBlue Airways.
Learn more about JetBlue Airways
Size
19,304 employees
Market Cap
$2 billion
Industry
Net Income
-$1.3 billion
Founded
1999
5 Year Trend
-1.7%
Revenue
$2.9 billion
NASDAQ

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