About this Role

Pivotal Health is looking for a Client Strategy and Operations Senior Analyst to own the operational and strategic engine for a dedicated book of clients. You'll manage a portfolio of high-value enterprise pods, serving as the strategic and technical owner of how those clients are operated against day-to-day. You'll combine deep data fluency, hands-on technical ownership, and be a trusted partner to our client managers, surfacing issues before clients raise them, turning operational signals into client-facing strategy, all while simultaneously helping to build out automations and the operational foundations of a growing team and company. This is a high-impact, hands-on role at a high-growth startup where your operating decisions will shape how Pivotal scales. This is an individual contributor role, not a managerial role.
What You'll Do

• Own end-to-end client operations for a portfolio of clients- proactively monitoring data, surfacing trends, and resolving issues (file delivery issues, ineligibility spikes, payment anomalies, data quality gaps) before they become client-raised escalations.
• Work closely with implementations teams to understand the nuances and complexity of each clients setup and be the point person after go live for ensuring continued implementation quality
• Use Metabase, BigQuery, and our internal reporting tools to turn operational signal into client-facing strategy: AR aging deep-dives, ineligibility analyses, and process recommendations. Build dashboards to surface important information in a timely manner, and then act on it.
• Serve as a credible strategic counterpart to our Client Success team partners and our clients- walking into every conversation with a recommendation, not just data. You are not just fixing things that break, you are a thoughtful partner with ideas on how we can move the lever for our clients
• Partner cross-functionally on IDR strategy and payer compliance work, leading special projects across the company and org that push our IDR model forward.
• Help scale and our build our team out as we rapidly grow- collaborate on internal playbooks and onboarding documentation, and consistently work to improve our internal processes, use AI to help automate manual tasks on the team; always focused on building an operating system that helps us scale.

What We're Looking For

• 3-5 years in a semi-adjacent client facing role in data science, operations, strategy, or account management; experience in either healthtech, RCM, IDR, payer/provider, or healthcare-adjacent enterprise SaaS is required.
• SQL fluency, with comfort in BigQuery (or equivalent) and dashboarding tools like Metabase, Looker, or Tableau.
• Exceptional communication and presentation skills, with the ability to influence and build trusted relationships with stakeholders and translate complex data findings into one-paragraph executive insights.
• Strategic and proactive mindset, with proven ability to manage high-value accounts, drive measurable outcomes, and mitigate risks before they escalate.
• Demonstrated success leading cross-functional initiatives and managing numerous client priorities at once, with strong project management and operational excellence skills.

Extra Credit Experience

• Experience at a Series A or early-stage startup
• Experience working with the Independent Dispute Resolution process (IDR)

Why You'll Love Working Here

We're a collaborative, low-ego team on a mission to make healthcare reimbursement fairer for providers. While we primarily hire around our core hubs-Los Angeles and New York-we remain open to exceptional talent outside those regions. Remote and hybrid flexibility varies by role and team, and is outlined in each job description.

If you're excited by solving complex problems and making a real-world impact, we'd love to hear from you.

Benefits Include:

• Competitive compensation, including equity
• Full health, dental, and vision coverage
• Retirement savings plan through 401(k)
• Flexible time off
• Opportunities for company-wide connection and events

Ready to Make an Impact?We're building something meaningful; and we want you on the team.

Bring your ideas, curiosity, and drive, and let's transform healthcare reimbursement together.

Employment Information

Work Authorization

Candidates must be authorized to work in the United States without current or future employer sponsorship.