DHL Group

Operational Performance Sr Analyst

DHL Group$75K — $95K *
Transportation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in business, supply chain, or data analytics
  • 3-5 years of experience in the logistics industry
  • Strong analytical skills and experience with data reporting
  • Familiarity with performance analysis tools and methodologies
  • Excellent communication skills for cross-team collaboration

Responsibilities

  • Coordinate reporting and analysis to enhance operational performance
  • Facilitate discussions with leadership on performance improvement
  • Lead global discussions on metrics tool usage and issues
  • Train teams on Operational Performance (OP) tools and reports
  • Create and maintain performance reports to meet business objectives
  • Assist management in data review to identify performance issues
  • Drive continuous improvement of tools and processes to enhance efficiency

Benefits

  • Business casual work environment
  • Focus on teamwork and associate development
  • Excellent insurance benefits including health, dental, and vision
  • 401K retirement plan
  • Paid vacation and holidays
Full Job Description
Operational Performance Sr Analyst

Are you an innovative thinker who can easily prioritize and communicate key points quickly? Do you want to have a direct impact on customers and the overall business strategy? Do you enjoy managing multiple projects at the same time with the responsibility to keep them on-time and on-budget? Do you feel that your skills of thinking outside the box and working across multiple teams, functions, etc. are in need of a new home?

Job Description

To coordinate reporting and critical analysis along with incorporating Operational Performance tools and processes to assist operations leadership in improving performance and ultimately customer satisfaction.
• Provide data analysis to leadership team indicating focus areas, commentary, recommendations and application of OP toolkits as potential solutions
• Participate in and facilitate conversations with site and senior leadership on conference calls, in meetings, etc.... regarding critical analysis and discussions on performance improvement
• Play an active global leadership role with other regional administrators when discussing consistent metrics tool usage, report creation, issue resolution with internal customers.
• Coordinate efforts with regional (i.e.- Americas) OP administrators to leverage and improve current tools, reports and processes.
• Train sites, management and Quality team on all OP tools
• Communicate availability and use of performance reports to leadership and Quality team members
• Address questions on the mechanics of reporting tools, definitions, calculations, etc....
• Create reports based on operational inputs to facilitate attainment of objectives for the various sectors, regions, accounts, etc....
• Assist sites and senior management in reviewing data to focus on issues impacting their business
• Develop, maintain, and improve site data input tools for all sectors and business units
• Produce standard and ad hoc performance reports, as well as critical analysis, based on operational metrics results
• Perform administrative and maintenance functions within Hyperion Essbase to control the reporting process and increase efficiencies
• Manage the administrative function of all Lotus Notes databases associated with operational performance
• Support all sector operational performance resources with troubleshooting and production of metrics reporting
• Coordinate monthly corporate reporting with functional groups to facilitate the management review process
• Assist members of the Quality Program with the identification of possible improvement areas and communication across all sectors and business units
• Continuous improvement to automate and enhance tools and processes

Required Education and Experience
• Bachelor's degree in business, supply chain, data analytics required
• 3-5 years logistics industry experience, preferred

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays.

About DHL Group

DHL Group is a German multinational package delivery and supply chain management company. It is part of the larger Deutsche Post DHL Group. DHL operates in over 220 countries and territories worldwide, making it the most international company in the world. With a workforce exceeding 550,000 employees, DHL is one of the largest employers in the world.
Learn more about DHL Group
Size
550,000 employees
Industry
Founded
1969

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