Gem

Business Operations Senior Associate

Gem$80K — $120K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 4-7 years of experience in high-growth startups, management consulting, investment banking, or BizOps roles
  • Series A-C experience is a significant plus
  • Strong ability to frame complex problems using first principles
  • Skilled in creating executive-level presentations and data narratives
  • 'Power User' of SQL and Excel with hands-on experience in BI dashboard construction
  • Background in Engineering (Industrial, Process, etc.) preferred
  • Demonstrated ownership in driving operational solutions from inception to execution.

Responsibilities

  • Translate complex business questions into structured narratives for executives
  • Maintain data hygiene and perform deep root-cause analysis on business metrics
  • Optimize reporting formats for AI consumption to enhance insights
  • Manage the company OKR scoreboard and flag potential risks early
  • Identify operational bottlenecks and design practical solutions proactively.

Benefits

  • Competitive salary
  • Initial stock options grant
  • Annual performance bonus
  • Health, dental, and vision plans
  • 401(k) with employer match
  • Continuous learning opportunities
  • Unlimited PTO
  • Paid parental leave
  • Dynamic opportunities for growth in an entrepreneurial environment.
Full Job Description
About the Role

As a Business Operations Senior Associate, you will be the strategic and analytical engine driving critical business decisions. You will bridge the gap between complex data and actionable execution. You won't just pull numbers; you will pressure-test them, craft compelling narratives for our founders, and proactively identify friction points across the business.

Crucially, you will act as the connective tissue between Business Operations and cross-functional initiatives across the entire company. As part of streamlining how we work, you will also bridge the gap between our business data and our AI capabilities-performing deep analysis and structuring your outputs so that advanced AI tools (like Claude and Gemini) can reliably read, interpret, and build upon your work. We are looking for a strong operator-someone who can frame ambiguous problems from first principles, align multiple teams, and drive solutions through to resolution.

Responsibilities

  • Executive Reporting & Data Storytelling: Translate highly ambiguous, complex business questions into structured, evidence-backed narratives. You will own the creation of founder-ready analysis, board decks, and company-wide presentations that drive rapid executive decision-making.
  • Analytical Rigor & Data Ownership: Serve as the ultimate custodian of the team's data hygiene. You will write optimized SQL queries, conduct deep root-cause analysis on core business metrics, and build high-quality BI dashboards that function as Félix's single source of truth.
  • Bridging Data and AI Scaling: Structure and translate traditional, messy business reporting into clean, logical formats optimized for AI consumption. You will ensure our data layouts allow advanced LLMs (like Claude and Gemini) to seamlessly ingest info and generate reliable, scalable insights.
  • OKR Management & Proactive Risk Mitigation: Own and maintain the company OKR scoreboard, using data to flag goal slippage or cross-functional risks early. You will proactively identify operational bottlenecks and design immediate, actionable solutions before they escalate.


Requirements

  • Experience & Profile: 4-7 years of experience in high-growth startups, management consulting, investment banking, or specialized BizOps roles. Series A-C experience is a significant plus.
  • Strategic Problem Framing: Structured, first-principles thinker who knows how to frame a complex problem, not just answer a pre-defined question.
  • Data Storytelling: Demonstrated ability to craft executive-level decks and compelling data narratives.
  • Analytical Rigor: You are a "Power User" of SQL and Excel. You don't just report data; you derive insights that change the course of the business. Comfortable working directly with data to define metrics, identify bottlenecks, and prioritize where the focus should be based on impact. A background in Engineering (Industrial, Process, etc.) is preferred. Hands-on experience building and maintaining dashboards within a modern BI stack.
  • True Operator & Extreme Ownership: You don't just analyze problems; you take full ownership of solving them. You are a relentless doer who drives ambiguous challenges from initial framing through to final execution.


What We Offer

  • Competitive salary
  • Initial stock options grant
  • Annual performance bonus
  • Health, dental, and vision plans
  • 401(k) with employer match
  • Continuous learning opportunities
  • Unlimited PTO
  • Paid parental leave
  • Empowering opportunities for growth in a dynamic entrepreneurial environment

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