As the Senior Analyst, Operations, you will focus on strategic initiatives that support the growth, efficiency, and operational excellence of our Intermodal and Drayage business. You will partner with cross-functional teams, including Operations, Sales, Pricing, Capacity, Customer Experience, Technology, and external carriers, to drive process improvements, implement new solutions, and support customer-facing projects that enhance service, productivity, and profitability.

What your day-to-day will look like:

• Focus on strategic projects across Intermodal and Drayage operations, ensuring alignment with business objectives and customer commitments.

• Create and maintain project plans, including critical paths, task dependencies, resource requirements, risk mitigation strategies, and milestone tracking.

• Partner with operational leaders and business stakeholders to identify opportunities for process improvements, cost reduction, service enhancements, and network optimization.

• Drive the implementation of new customer onboarding initiatives, operational processes, technology enhancements, and continuous improvement projects.

• Analyze operational data, market trends, and performance metrics to identify opportunities for increased efficiency and improved service execution.

• Collaborate with rail providers, drayage carriers, terminals, and internal teams to support successful project execution and issue resolution.

• Facilitate communication among cross-functional teams and ensure stakeholders are informed of project progress, risks, dependencies, and outcomes.

• Develop and deliver presentations, project updates, business cases, and customer-facing materials that communicate project objectives, solutions, and value propositions.

• Monitor project performance and measure results against key operational and financial objectives.

• Support network expansion initiatives, service offerings, process standardization efforts, and operational readiness activities.

• Provide leadership and guidance to project team members while fostering collaboration and accountability across the organization.

What you'll need to excel:

At a minimum, you'll need:

• Bachelor's degree in Business, Supply Chain, Transportation, Logistics, Engineering, or a related analytical field, or equivalent work or military experience.

• 2+ years of experience in transportation, logistics, supply chain, intermodal, drayage, or freight operations.

• Project management experience, including planning, execution, stakeholder management, and performance tracking.

• Experience analyzing operational processes and identifying opportunities for improvement.

• Experience using Microsoft Office Suite, including Excel, PowerPoint, and Word.

• Strong analytical, problem-solving, and organizational skills.

It'd be great if you also have:

• Experience supporting Intermodal, Rail, Drayage, Port, Terminal, or Trucking operations.

• Experience managing customer implementations or transportation-related projects.

• Familiarity with transportation management systems (TMS), operational reporting tools, and project management software.

• Experience with intermodal rail providers, drayage carrier management, or container lifecycle management.

• Availability to travel up to 25% of the time.

• Strong communication, presentation, and relationship management skills.

• Proven ability to influence cross-functional teams and drive results in a fast-paced environment.

• The self-motivation to work independently while collaborating effectively with diverse stakeholder groups.

Does this sound like you? Check out what else RXO has to offer.

Why Join Us:

Our Benefits

• Comprehensive medical, dental, and vision plans
• 401(k) retirement plan with up to 5% company match
• Pre-tax accounts to help streamline eligible expenses
• Company-paid disability and life insurance
• Employee Assistance Program (EAP)
• Career and Leadership Development Programs
• Paid time off, company holidays, and volunteer days