DTE Energy

Senior Analyst - Major Accounts

DTE Energy • $80K — $95K *
Detroit, MI 48228In-Person
Business Services
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business or related field, or equivalent experience.
  • 3 years of relevant experience in complex billing and system functionality.
  • Familiarity with billing practices, policies, and procedures.
  • Proficient in Microsoft Visio, Word, PowerPoint, and advanced Excel skills.
  • Strong project management and analytical skills.

Responsibilities

  • Administer complex billing programs and projects.
  • Analyze and reconcile high-impact billing accounts.
  • Act as project representative across multiple operational areas.
  • Lead teams and facilitate discussions for management and customers.
  • Develop metrics and reporting for special projects.
  • Provide internal consultation and technical support to staff and customers.
  • Initiate problem-solving sessions across functional areas.

Benefits

  • Hybrid work model with a flexible schedule.
  • Opportunities for professional development and training.
  • Involvement in emergency response, providing critical support during events.
Full Job Description
Testing Required: Not Applicable

Employment Sponsorship: This position is not eligible for visa sponsorship currently.

Hybrid Role: This role is hybrid, with an established schedule of in-person work required at an assigned work location. Any remote work is expected to be performed from an employee's primary residence, unless allowed (or prohibited) through the Company's remote work guidelines.

Emergency Response: Yes - Must be available to perform a primary assignment in support of DTE's emergency response to storms or other events that impact service to our customers.

Job Summary

    Responsible for administration of assigned complex billing programs and projects. Provides assistance and support to other business units and management as needed. Responds to escalated contacts from both internal and external customers. Responsible for successfully completing special projects as assigned.


Key Accountabilities

  • Establishes complex billing customer accounts in CIS (SAP) and performs or oversees complex billing
  • Analyzes, reconciles and rebills complicated high profile / high revenue impact accounts
  • Acts as representative for projects related to multi-operational areas, including, but not limited to defining needed system requirements, testing new system functionality or enhancements, and analyzing and documenting system problems and defects
  • Leads teams, facilitates discussions and makes presentations to all levels of management and external customers
  • Identifies system problems, initiates queries to produce reports needed to identify the financial impact on billing revenues
  • Develops and maintains metrics and reporting for special projects and for business unit processes
  • Provides internal consultation and support to employees and management and answers technical questions from internal/external customers
  • Uses analytical skills to identify business and system problems, gathers information, consults, designs, recommends and implements solutions in area of responsibility.
  • Provides expertise in identifying and resolving problem situations and provides assistance to employees with CIS (SAP) operational procedures
  • Collects, reviews, inputs, verifies, and maintains accurate financial records and transactions performs auditing of customer accounts
  • May provide work direction to others, assists with training new employees and customers as needed
  • Initiates problem solving sessions between cross-functional areas to resolve complex problems
  • Uses continuous improvement tools to identify defects and improve processes


Minimum Education & Experience Requirements

  • This is a dualtrack base requirement job; education & experience requirements can be satisfied through either of the following three options:
    • Bachelor's degree in Business (or a business-related discipline), and three years relevant experience (i.e complex billing, system functionality)
    • Associate's degree in Business (or a business-related discipline), and four years relevant experience (i.e complex billing, system functionality)
    • High School diploma or equivalent and five years relevant experience (i.e complex billing, system functionality)


Preferred Qualifications:
  • Billing Experience


Other Qualifications

  • Advanced analytical and project management skills.
  • Effective verbal and written communication skills, including individuals at all levels, inside and outside the company.
  • Proficiency using Microsoft Visio, Word, PowerPoint, as well as Customer Information systems; advanced proficiency in Excel
  • Working knowledge of revenue processes and accounting
  • Working knowledge of customer related policies, billing practices and procedures
  • Ability to travel & report for work at different locations (typically within the Corporation's service area)


Additional Information

Incumbents may engage in all or some combination of the activities and accountabilities, and utilize a variety of the competencies cited in this description depending upon the organization and role to which they are assigned. This description is intended to describe the general nature and level of work performed by incumbents in this job. It is not intended as an all-inclusive list of accountabilities or responsibilities, nor is it intended to limit the rights of supervisors or management representatives to assign, direct and control the work of employees under their supervision.

About DTE Energy

DTE Energy provides gas & electric utility services to MI homes and businesses.

DTE Energy Careers

Join the vibrant team at DTE Energy, a leading energy company where innovation, leadership, and professional growth are at the forefront of our operations. As one of the most prominent energy providers, DTE Energy offers a plethora of job opportunities that cater to a diverse range of skills and experiences. Work You’ll Do At DTE Energy, we are committed to powering progress and are constantly on the lookout for talented individuals who are eager to drive change and excel in their careers. Our team enjoys a culture that fosters diversity, inclusion, and professional development through comprehensive diversity training programs. Join DTE Energy’s dynamic team to help innovate and lead in the energy sector. Our employees are not just part of a company; they are part of a path to a cleaner, energy-efficient future. Lead projects that make a real impact on our community and the environment. Transform Your Career With DTE Energy, you are positioned uniquely at the intersection of energy solutions and technological advancement. Work alongside a team of dedicated professionals who are leaders in energy innovation and committed to sustainability and efficient energy solutions. Explore a range of positions from entry-level to senior leadership roles. DTE Energy offers a robust career ladder, enriched with a variety of training and development programs, designed to help you excel at every stage of your career. Internship Programs Kickstart your career with DTE Energy’s internship programs. Gain invaluable industry experience, develop your skills, and network with professionals. Our internships provide a solid foundation for understanding the energy sector and help you build a strong resume. Benefits and Culture DTE Energy is dedicated to providing its employees with a supportive work environment and competitive benefits package that promotes health, well-being, and work-life balance. Our culture is built on mutual respect, collaboration, and the shared goal of excellence. Innovation and Growth Be part of a company that values innovation and supports your growth through continuous learning and leadership opportunities. At DTE Energy, we encourage creative solutions and forward-thinking ideas that lead to technological advancements and operational excellence. Join Our Team Search open positions that match your skills and interests. We are looking for passionate, curious, and driven team players who are ready to make a difference. Explore the various employment opportunities at DTE Energy and find where you fit best. Stay Connected Keep up to date with the latest career tips, industry insights, and company news—all from the people who work here. Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. DTE Energy is not just a company—it’s a community where you can build a lasting career. See what exciting and rewarding opportunities await. Join us in powering a brighter future. SEARCH DTE ENERGY JOBS READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the diverse and dynamic career paths available at DTE Energy.
Learn more about DTE Energy
Size
10,300 employees
Market Cap
$22.7 billion
Industry
Energy & Utilities
Net Income
$1.3 billion
Founded
2009
5 Year Trend
+7.1%
Revenue
$12.1 billion
NASDAQ
DTE
* Ladders Estimates

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