Your Role at Vantive

The Senior Analyst, Learning Operations - External Programs is responsible for the end-to-end tracking, governance, and lifecycle management of external programs within Vantive's Global Learning ecosystem.

External patient education and healthcare professional (HCP) learning programs are foundational to advancing safe, effective, and consistent use of therapies. They extend beyond internal training to directly influence real-world outcomes, regulatory compliance, and brand trust.

This role serves as a critical connector between external program stakeholders and Global Learning resources and services; ensuring that all external programs are appropriately integrated into the Global Learning ecosystem, adhere to Global Learning standards, and are continuously monitored for launch effectiveness, adoption, and long-term sustainability

What You'll Be Doing

Program Oversight and Lifecycle Management

• Maintain a centralized inventory of external programs within Vantive's global learning management system
• Track program lifecycle stages including intake, design, testing, launch, adoption, refresh, and retirement
• Coordinate across the Global Learning team to ensure timely LMS configuration, deployment, and archival of programs in alignment with governance standards
• Monitor program status and escalate risks or gaps in lifecycle progress.

External Program Enablement

• Partner with external program stakeholders and content owners to operationalize programs within the Learning ecosystem and governance
• Translate program requirements into LMS configuration needs for design and program structure
• Validate data integrity and taxonomy alignment across all programs
• Support system enhancements and LMS optimization initiatives relevant to external programs

Governance

• Ensure all external training programs understand and align to the Global Learning governance model and comply with Global Learning standards
• Apply consistent governance processes for program intake, approval, deployment, and performance tracking
• Evaluate and advise on continuous improvement opportunities related to Learning Governance

Stakeholder Collaboration

• Act as the primary liaison between Global Learning and external program stakeholders and content owners across various businesses such as Global Strategic Marketing and Global Technical Services for LMS enablement
• Partner closely with HR IT to ensure deployment and stability of Learning systems and licenses in support of external programs
• Support cross-functional coordination to ensure consistent learner experience and program success
• Contribute to governance forums and lead program review meetings

Performance Tracking and Reporting

• Develop and maintain dashboards to monitor program adoption, engagement, and completion metrics
• Analyze LMS data to identify trends, gaps, and opportunities for improvement
• Provide regular updates to program owners and Global Learning leadership on portfolio health and performance
• Support audit and compliance reporting for externally owned learning activities.
• Serve as a point of contact and SME for communication materials and collateral in support of program launches

What You'll Bring

• Bachelor's degree required
• 3-5 years of experience in learning operations, learning program management, or a related field
• Strong working knowledge of Learning Management Systems (LMS); Cornerstone experience preferred
• Proficiency with Microsoft Office tools, including PowerPoint, Excel, Teams, Planner, and Forms
• Experience working in a matrixed, global organization with multiple stakeholders
• Experience supporting training lifecycle management and learning analytics

Preferred Qualifications

• Experience supporting healthcare, life sciences, or other regulated training environments
• Understanding of patient education and/or healthcare professional training programs
• Knowledge of learning standards, metadata governance, and taxonomy frameworks
• Experience with data visualization tools (e.g., Power BI, Tableau)
• Exposure to global learning ecosystems and learning governance models

Key Competencies

Operational Excellence

• Ability to manage multiple programs and processes with accuracy, consistency, and attention to detail.

Stakeholder Management

• Strong communication, collaboration, and relationship-building skills.
• Ability to navigate competing priorities, manage change effectively, and build alignment across diverse stakeholder groups.

Communication & Influence

• Ability to influence adoption, engagement, and compliance with learning programs.
• Skilled at navigating both formal organizational structures and informal networks to drive outcomes and achieve business objectives.

Analytical Mindset

• Ability to analyze data, identify trends, ask thoughtful questions, and translate insights into actionable recommendations.
• Uses data-driven decision making to improve learning effectiveness and operational efficiency.

Systems Thinking

• Understands how individual learning programs, processes, and technologies contribute to the broader learning ecosystem.

We understand compensation is an important factor as you consider the next step in your career. At Vantive, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $96,000 to $132,000 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. This position is also eligible for a discretionary bonus. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.

US Benefits at Vantive

This is where your well-being matters. Vantive offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical, dental and vision coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Aon Pooled Employer Plan ("Aon PEP"), Vantive's 401(k) retirement savings plan, to help you prepare for your future. The Aon PEP is designed to help improve retirement outcomes by providing retirement resources more efficiently. The plan offers a robust set of investment options, financial education, and a suite of resources to support your retirement goals.

We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Vantive's US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Vantive