Job Duties and Responsibilities

Candidates must be willing to participate in at least one in-person interview.

You will solve the complex challenge of maintaining Pay TV service stability during critical software updates and product launches. As a Senior Analyst, you act as the bridge between Engineering and In-Home Services to reduce customer friction and simplify technical workflows. Your leadership ensures that every release is seamless, protecting the customer experience while driving long-term technical innovation across the enterprise.

What Success Looks Like (Objectives)

• Drive enterprise-wide stability by diagnosing root causes of complex system issues across satellite and wireless signal paths
• Lead the strategic release management process, conducting post-launch audits to ensure operational readiness for all customer-facing teams
• Architect predictive monitoring dashboards and proactive escalation protocols to identify emerging technical trends before they impact users
• Transform agent workflows by advocating for advanced data integration that simplifies the customer and agent experience during support interactions
• Mentor junior analysts to elevate the team's technical agility and analytical depth through structured peer reviews and training
• Implement large-scale AI and automation initiatives that optimize application functionality and decrease the mean time-to-resolution for critical issues

Skills, Experience and Requirements

Core Skills and Competencies (What you'll bring)

• Expert analytical acumen in synthesizing complex technical issues into actionable, customer-centric insights across diverse data sources
• Advanced technical mastery of Direct Broadcast Satellite (DBS) technology and wireless/wired signal paths to resolve enterprise-level system failures
• Strategic proficiency in executive communication, specifically the ability to translate technical data for Senior Management and VP-level stakeholders
• Professional expertise in workflow architecture and the refinement of high-quality standards within rapidly changing technical environments
• AI Innovation skills focused on applying large-scale automation and machine learning to optimize application functionality and reduce issue impact
• Operational resilience and the ability to prioritize high-visibility tasks while providing "white-glove" service to enterprise partners
• Critical Experience leading cross-functional troubleshooting efforts and mentoring technical teams through high-pressure software release cycles

Minimum Requirements

• Bachelor's Degree in a quantitative field (e.g., Math, Science, Business Analytics) or equivalent relevant experience
• 2+ years of experience in call center operations, business operations, or a quantitative analytical role
• Proven experience leading projects or mentoring teams in a high-pressure environment
• Advanced quantitative and qualitative skills with experience in symbolic reasoning and root cause diagnosis

Visa sponsorship not available for this role

Salary Ranges

Compensation: $72,350.00/Year - $103,400.00/Year
Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: EchoStar Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.