NRG Energy

Senior Analyst, Customer Experience & Insights

NRG Energy • $88K — $105K *
Houston, TX 77084In-Person
Business Services
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 3-5 years of experience in customer experience insights or research roles.
  • Proficiency in using BI tools such as Power BI, Tableau, or Looker.
  • Experience with AI tools to streamline job functions.
  • Strong project management abilities to handle multiple complex projects.
  • Excellent communication skills, both written and verbal.

Responsibilities

  • Access and understand various customer and marketplace data sources.
  • Synthesize market, competitive, and customer intelligence into actionable insights.
  • Create engaging deliverables like dashboards and reports to communicate findings.
  • Collaborate with the CX & Insights team to integrate insights into meaningful narratives.
  • Apply quality research methods to ensure trustworthiness of insights.
  • Work cross-functionally to align business needs with research objectives.

Benefits

  • Hybrid working model with 4 days in-office and 1 day remote.
  • Opportunity to work in a supportive and collaborative team environment.
  • Engagement in a fast-paced learning environment with complex projects.
  • Promotion of AI tool usage to enhance interview preparation and personal development.
Full Job Description
ROLE SUMMARY

Develops action-oriented insights which increase our market share and optimize the experiences that customers have across their journey with our brands. The senior analyst will be responsible for drafting meaningful insights from a variety of data and sources to support the larger CX & Insights function for NRG Consumer Energy and Vivint Smart Home. The senior analyst will work closely with both CX and market insights leads within our team to surface actionable information and share implications within the larger CX organization to ensure we understand consumer perception and deliver a customer-centric experience in alignment with business strategy.

KEY RESPONSIBILITIES
  • Understand and access the various sources of customer and marketplace data available across the business
  • Synthesize market research, competitive intelligence and customer intelligence into data-centered stories of customer and consumer experience, grounded in real business needs
  • Build clear, persuasive deliverables (dashboards, reports, scorecards, and presentations) and communicate key findings that clearly outline business implications to different audiences across the business
  • Collaborate across the CX & Insights team with CX Managers, research leads, and analysts to weave data, findings, and narrative insights into dashboards, reports, written and oral presentations, scorecards, and any other decision-making outputs.
  • Apply sound reseach methods and quality standards (appropriate sampling, significance, and clear caveats) so insights are trustworthy and decision-ready.
  • Collaborate cross-functionally with multiple departments and teams to understand business and research needs


Requirements
  • 3-5 years in customer experience insights or research role
  • Comfort navigating cross-functional environments with stakeholders across the organization.
  • Experience working with a range of data sources (e.g., customer feedback, market research, behavioral data, competitive products and pricing).Experience conducting quantitative and qualitative research (surveys, in-depth interviews, analytics, etc.) and translating customer needs into clear, data-backed requirements.
  • Hands-on experience with BI tools like Power BI or equivalent (e.g., Tableau, Looker).
  • Hands-on experience using AI tools to meet and streamline job functions.
  • Excellent written and verbal communication; presents information clearly and concisely; and resolves issues across internal groups
  • Strong project management; independently manages and prioritizes multiple complex projects in a fast-paced, changing environment.
  • Strong collaboration skills and the ability to work in a team environment or independently.
  • Ability to take initiative and be proactive.
  • Advanced Microsoft Excel and PowerPoint; proficient with Microsoft Copilot.


Preferred Experience
  • Bachelor's degree or higher in a related field (Business analytics, marketing research, psychology, statistics, economics, or related discipline.
  • Familiarity with enterprise survey/VOC platforms (Qualtrics/Medallia/Forsta/InMoment, or similar)
  • Exposure to large-scale enterprise systems (Oracle, SAP, Salesforce, Snowflake, etc.).
  • Background in retail energy, utilities, smart home, or another consumer-services industry.


Working Conditions:
  • Hybrid position - 4 days per week in office Monday through Thursday, 1 day per week remote on Friday.
  • Ability to work in an open office environment (sitting, walking, standing, meetings, general computer use).
  • Minimal travel as required by business or project needs.
  • Ability to adapt work schedule to business and department demands.

We support the use of AI tools to help you prepare for your interview (e.g., practicing responses, researching the role, or refining your resume). However, during interviews and assessments, we expect responses to reflect your own thinking, experience, and communication. Use of AI to generate or read answers in real time, complete assessments, or misrepresent your qualifications is not permitted and may impact your candidacy.

About NRG Energy

NRG is at the forefront of changing how people think about and use energy. Whether as the largest solar power developer in the country or by giving customers the latest tools to better manage their energy use, NRG is a pioneer in developing smarter energy choices. Our diverse power generating facilities have a capacity of about 52,000 megawatts, capable of supporting almost 42 million homes. Our retail electricity providers — Reliant and Energy Plus — and thermal energy division serve nearly 3 million residential, business, commercial and industrial customers. A Fortune 250 company, NRG supports clean energy resources and technologies critical to our transition to a sustainable, low carbon society. We built the nation's first privately-funded electric vehicle charging infrastructure and continue to create new, clean energy solutions for our customers. In addition to our environmental efforts, we actively contribute to the local communities where NRG employees live and work. Since 2004, our Global Giving program has provided millions of dollars to organizations and charities that have a direct impact on the lives of the people in our communities, including food banks and those that foster self-sufficiency, improve housing and provide supplemental education to people in need. NRG has also organized special responses for victims of extreme catastrophe, such as the Haitian earthquake and the Japanese tsunami in 2010. Employee donations were tripled to maximize the contributions. NRG has won numerous awards for industry leadership and many of its nationwide econrg initiatives, which are targeted toward meeting the challenges of climate change, clean air and natural resources protection.

NRG Energy Careers

Join the vibrant team at NRG Energy, a leader in the power and energy sector, and contribute to a sustainable future while advancing your career. At NRG Energy, we are committed to innovation, leadership, and diversity, ensuring a dynamic workplace where growth and opportunity are at the forefront.

Work You’ll Do

At NRG Energy, you’ll engage in meaningful work that powers communities and fosters environmental stewardship. Our team of professionals is dedicated to leading the energy sector through cutting-edge innovation and sustainable practices. By joining us, you help shape the future of energy, leveraging your skills to make a significant impact.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, NRG Energy offers a range of job opportunities and internships that will harness your potential and polish your skills. Our positions span from technical roles in energy management to leadership tracks in corporate functions. Each role is crucial in driving our mission of a sustainable energy future.

Career Development and Benefits

NRG Energy is deeply invested in the professional growth of its employees. We offer robust career development programs, including leadership training, professional networking opportunities, and diversity training. Our benefits package is designed to support the well-being and financial security of our team members and their families, promoting a healthy work-life balance.

Culture of Innovation and Diversity

Our company culture celebrates diversity, encourages innovation, and fosters a collaborative environment. At NRG Energy, you’ll work alongside a diverse team of experts, each bringing unique perspectives that drive our success. We believe that inclusive teamwork and innovative thinking are the keys to our continued growth and leadership in the energy sector.

Join Our Team

Embark on a rewarding career path at NRG Energy by exploring our current hiring opportunities. Tailor your job search to match your career aspirations and skills. Prepare your resume, ace the interview, and join a team that’s committed to making a difference.

Stay Connected

Keep up to date with the latest from NRG Energy: - **Career Insights**: Gain industry-leading insights and read about the latest trends in the energy sector on our careers blog. - **Job Alert Emails**: Customize your subscription to receive job alerts and insider tips that align with your career preferences. At NRG Energy, your career is more than a job—it’s a journey of growth, learning, and leadership. Join us in powering the world’s energy future while building a promising career for yourself. Explore opportunities, embrace our culture, and be part of our mission to lead the energy transition.

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Discover the exciting and rewarding opportunities waiting for you at NRG Energy. Your future starts here!
Learn more about NRG Energy
Size
6,635 employees
Market Cap
$7.4 billion
Industry
Energy & Utilities
Net Income
$510 million
Founded
1989
5 Year Trend
+24.8%
Revenue
$9 billion
NASDAQ
NRG
* Ladders Estimates

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