The Home Depot

Senior Analyst, Customer Analytics

The Home Depot$90K — $110K *
Retail & Consumer Goods
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in data analysis, preferably in retail or consulting
  • Proficient with SQL, preferably Google BigQuery or similar tools
  • Experience with ML and Data Science models
  • Strong ability to communicate insights to executives
  • Proficient in statistical programming software, especially SAS
  • Expertise in Microsoft Excel and PowerPoint for presentation purposes
  • Bachelor's degree or equivalent in a relevant field

Responsibilities

  • Interpret statistical results to suggest business improvements
  • Conduct analyses on customer behavior during key business events
  • Develop and validate customer segmentations and value metrics
  • Collaborate cross-functionally to provide customer-focused analytical support
  • Analyze transactional data to identify purchase triggers for strategic initiatives

Benefits

  • Comfortable indoor working conditions
  • Minimal travel requirements (less than 10%)
  • Opportunities for cross-departmental collaboration
  • Exposure to senior leadership through presentations and report deliveries
  • Focus on actionable insights leading to strategic impact
Full Job Description
Position Purpose:

The Customer Insights team conducts customer-centric analytics in order to provide actionable insights to THD Senior Leadership to support strategic decisions within Marketing, Operations and Merchandising. The Customer Insights Senior Analyst will have responsibility for developing in-depth quantitative analyses with the aim of extracting insights related to customer shopping behaviors across all channels. The Senior Analyst will be expected to translate complex sets of customer data into meaningful insights and deliver business recommendations to key stakeholders. They will also work with the ML and Data Science models our team develops and maintains, connecting those model outputs to the business and strategic Insights.

Key Responsibilities:
  • 20% Interpret statistical and analytical results and make suggestions for business improvements through clear and concise deliverables
  • 20% Conduct analyses to understand changes in customer shopping behavior surrounding key business events (e.g. promotions, weather, category resets, operational changes, etc.)
  • 20% Develop / validate customer segmentations, compute customer value metrics and support ad-hoc requests for data extraction and analysis
  • 20% Work across the organization and leverage cross functional teams to provide customer-focused analytical support using quantitative and qualitative measures
  • 20% Analyze transactional data to identify purchase triggers and indicators in support of predictive / forward looking strategic company initiatives


Direct Manager/Direct Reports:
  • Position reports to Manager, Customer Insights and Analytics
  • This position has 0 direct reports


Travel Requirements:
  • Typically requires overnight travel less than 10% of the time.


Physical Requirements:
  • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.


Working Conditions:
  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
  • No travel required


Minimum Qualifications:
  • Must be eighteen years of age or older.
  • Must be legally permitted to work in the United States.


Preferred Qualifications:
  • Strong experience and background in Data Analysis using SQL (Google BigQuery or similar)
  • Highly desirable to have previous experience in Data Science roles or working with ML and Data Science models
  • Experience working within a retail organization strongly preferred
  • Experience working on analysis within a management consulting or investment banking setting
  • Experience working within a corporate strategic planning group
  • Experience in the use of statistical programming software, especially SAS
  • Proven ability to analyze, evaluate and interpret complex data using various quantitative analysis techniques
  • Strong ability to produce board-level presentations and succinctly summarize approach & results
  • Strong verbal and written communications skills at all levels; ability to communicate complex customer behavior information to both functional partners and Executive Leadership
  • Excellent skills at using both Microsoft Excel and PowerPoint


Minimum Education:
  • The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.


Minimum Years of Work Experience:
  • 3


Competencies:
  • Action Oriented
  • Collaborates
  • Communicates Effectively
  • Customer Focus
  • Drives Results

About The Home Depot

The Home Depot is a home improvement retailing company that combines its physical stores with an online presence to provide customers with innovative products at great value. The company specializes in the fields of retail, home improvement, and customer service. The Home Depot was founded in 1978 and is headquartered in Atlanta, Georgia.

The Home Depot Careers

Join the vibrant team at The Home Depot, the largest home improvement retailer in the U.S., where your career can flourish in an environment ripe with opportunities for growth and innovation. As a market leader, The Home Depot offers a variety of job opportunities that allow professionals to thrive in a culture that values leadership, diversity, and professional development. Work You’ll Do At The Home Depot, you’ll be part of a team that’s committed to helping homeowners, builders, and do-it-yourselfers bring their visions to life. Our extensive range of job opportunities spans from store operations to supply chain management, from IT to marketing. No matter where you start, you’ll be doing work that matters, impacting our customers' lives and experiences. Transform Your Career Step into a role within The Home Depot and join a network of over 400,000 associates who are as passionate about building their careers as they are about helping our customers. Leadership at The Home Depot means continuous improvement, embracing diversity, and fostering a culture of inclusion and respect that makes us stronger. Innovate with Us Innovation isn’t just a buzzword at The Home Depot; it’s the backbone of how we do business. We are constantly seeking out new technologies and tools to improve every aspect of our operations, from logistics to customer service. Join us, and bring your unique perspective and skills to a team that’s setting the standard for excellence in the retail industry. Grow and Develop The Home Depot is committed to the growth and development of its associates through robust training programs, leadership workshops, and opportunities for advancement. Whether you’re looking for a part-time position or a full-time career, The Home Depot nurtures your professional growth every step of the way. Internship Programs Dive into the professional world through The Home Depot’s internship programs, which offer a dynamic environment to gain hands-on experience and develop critical skills in various business areas. Our internships provide a platform to connect with leaders and peers, enhancing your resume and preparing you for future employment. Benefits and Culture Choosing to start your career at The Home Depot means more than just securing a job. It means you gain access to unparalleled benefits that support your life and well-being, from health insurance to educational assistance. Our commitment to employees is reflected in our open, supportive culture where everyone’s voice is heard, and every team member’s contribution is valued. Join Our Team Ready to take the next step in your career? Explore the wide range of positions available at The Home Depot, where we’re hiring passionate, curious, and innovative team players. Search open positions that match your skills and interests on our Jobs page. Stay Connected Keep up to date with the latest career tips, company news, and industry insights—all from the people who work here. Subscribe to our Careers Blog and personalize your subscription to receive updates that align with your career interests and goals. At The Home Depot, we don’t just offer jobs—we offer careers that make a difference. Join us, and be a part of something bigger as we continue to invest in your future and our shared success.
Learn more about The Home Depot
Size
490,600 employees
Market Cap
$323 billion
Industry
Net Income
$12.8 billion
Founded
1978
5 Year Trend
+9.8%
Revenue
$132.1 billion
NASDAQ

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