ServiceNow

Senior AI Agent Engineer | Moveworks

ServiceNow • $143K — $243K *
San Francisco, CA 94105In-Person
Enterprise Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years in a customer-facing technical role like Solutions Engineer or Implementation Consultant.
  • Experience driving technical adoption with mid-to-large enterprise customers.
  • Strong background in designing and launching full-stack workflows using REST APIs or related tools.
  • Demonstrated ability to think critically about AI integration into workflows and decision-making.
  • Willingness to travel up to 25% of the time for customer engagements.
  • Ability to work across various business functions and technical domains.

Responsibilities

  • Own the technical relationship with 5-8 enterprise customers managing their full implementation lifecycle.
  • Collaborate with customers to design and implement impactful AI solutions using the Moveworks Platform.
  • Build secure integrations between Moveworks and various enterprise systems like ServiceNow and Workday.
  • Advise customers on developing their AI roadmap and upskill their teams for independent operation.
  • Gather customer feedback to influence product development and improvement.
  • Create reusable templates from successful implementations to share knowledge across teams.

Benefits

  • Health plans including flexible spending accounts.
  • 401(k) Plan with company match.
  • Employee Stock Purchase Plan (ESPP).
  • Matching donations for charitable efforts.
  • Flexible time away plan.
  • Family leave programs.
Full Job Description
Job Description

About the Role

You'll own the end-to-end technical relationship with enterprise customers, translating complex business challenges into high-impact AI solutions built on the Moveworks Platform. This is a customer-facing, field-based role - you'll be the primary technical point of contact throughout the full implementation lifecycle, from solution design through launch. You are equally comfortable whiteboarding with a customer's IT team in the morning and collaborating with internal engineering and product teams in the afternoon.

This is not a back-office engineering role - you will be in front of customers regularly and are expected to travel up to 25% of the time.

What You'll Own
  • Customer Technical Relationships: Serve as the primary technical owner across 5-8 enterprise customer engagements simultaneously, driving adoption and measurable outcomes across the full Moveworks implementation lifecycle.
  • Solution Design & Architecture: Partner with customers to architect and deliver high-impact AI solutions that solve real business challenges - leveraging the Moveworks Platform in innovative and meaningful ways.
  • Integration & Implementation: Design and build secure, performant integrations between the Moveworks Platform and customer enterprise systems including ServiceNow, Workday, Okta, Jira, and others.
  • Strategic Advisory: Serve as a trusted technical advisor, helping customers develop their Agentic AI roadmap and upskilling their teams to operate the platform independently over time.
  • Product Feedback Loop: Synthesize on-the-ground customer feedback and technical gaps, working directly with Moveworks Engineering and Product teams to influence platform evolution.
  • Reusability & Knowledge Sharing: Generalize successful customer solutions into reusable templates and share learnings broadly across the team.

About You

You are a technical generalist who genuinely enjoys working directly with customers. You thrive at the intersection of engineering, consulting, and customer success - and you're equally energized by solving a complex integration problem and presenting a solution narrative to a customer's executive team.
  • Customer-First Mindset: You have strong communication and relationship skills, and you're compelled to develop and deliver compelling solution narratives through high-quality artifacts - architecture diagrams, solution proposals, SOWs - tailored to both technical and business audiences.
  • Technical Mastery: You have a strong grasp of API-based systems integration, LLM-based systems design including prompt engineering, context engineering, and data modeling.
  • Curiosity & Adaptability: You are a rapid learner with high technical aptitude - equally curious about what's happening under the hood and why a business process works the way it does.
  • Product Judgment: You have strong product taste and are obsessed with delivering exceptional experiences for end users.
  • Entrepreneurial Grit: You lean into ambiguity, navigate legacy systems with patience, and actively seek exposure across engineering, product, and business functions.
  • Accountability: You have a strong sense of personal accountability to both customers and internal teammates who rely on your expertise.


Qualifications

Required:
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
  • 5+ years of experience in a customer-facing technical role - Solutions Engineer, Customer Success Engineer, Solutions Architect, Implementation Consultant, or Consulting Engineer
  • Demonstrated track record of driving successful technical adoption with mid-to-large enterprise customers
  • Experience designing, building, and launching full-stack workflows and automations leveraging REST APIs, iPaaS tools (Workato, Azure Functions, AWS Lambdas, ServiceNow Flow Designer), or scripting languages (Python, JavaScript, Golang)
  • Willingness and ability to travel up to 25% of the time
  • Ability to operate across multiple business functions and technical domains

Preferred:
  • Familiarity with enterprise platforms such as ServiceNow, Jira Service Desk, Zendesk, Workday, or Okta
  • Familiarity with Linux and Windows environments and command line
  • Current on the latest AI tools, frameworks, and agentic design patterns - and thoughtful about how to apply them to build reliable, scalable solutions


For positions in this location, we offer a base pay of $143,200 - $243,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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ServiceNow Careers

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Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Information Technology
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ
NOW
* Ladders Estimates

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