​Our team is advancing how Canadians connect with each other and the world, and developing breakthrough technology plays a vital role in making our purpose a reality. Contribute your experiences, talents and perspectives as we develop innovative digital solutions and best-in-class networks together. We know you’ll feel a sense of meaningful connection and belonging within our team. Then, with our commitment to environmental, social and governance initiatives, you can feel good about your greater impact – helping people as they connect, work, learn and play. 

Be at the forefront of shaping the best digital connections and next-generation technology in Canada. You’ll join the largest, award-winning, high-tech team in our country, working with the brightest minds across many industries. 

Bring your ideas and skills as we grow cutting-edge fibre and 5G networks, develop advanced products and services to run on these networks and then enable the delivery of content from our top media properties and services – ensuring that our customers can stay entertained and connected anytime, anywhere.

Summary

The Business Network Operations Team is seeking a motivated team member to join us in the delivery, operations, innovation and evolution of our network services domain. We are excited to share this opportunity with a candidate who has excellent technical, leadership and customer service skills.

Key Responsibilities

• Provide technical leadership and coaching to large corporate clients
• Troubleshoot real time issues with focus on customer impact reduction and service stability
• Determine root cause of complex issues
• Provide support for Level 2/3 teams and peers
• Act as a subject matter expert for LAN / WAN services, providing support to marketing and service teams
• Vendor incident and case management
• Continuous evolution of alerting, metrics and KPIs as a team 
• Prepare/participate in training sessions on new or existing technologies 
• Foster an inclusive, collaborative, high-performance, and continuous-learning work environment.
• Actively participate and lead by example on Post Mortems, Continuous-Improvement activities and tools for the team
• Act as an agent of change in the evolution of the service with the product and service management teams

Critical Qualifications

• Excellent verbal & written communication and customer relations Excellent analytical abilities, problem-solving skills, and decision-making skills.
• You will be representing our brand when communicating directly with customers. Strong professionalism and display of patience is required. 
• Ability to work independently with a minimum of supervision; ability to work in a rapidly changing environment.
• Excellent presentation skills and ability to explain complex network technologies and designs to audiences with diverse technical backgrounds.
• Ability to manage multiple implementation projects that take place simultaneously.
• Great thinker, very good resourcefulness, ability to get acquainted on the spot with new technologies, determination and proactivity
• Strong ability to recognize opportunities for improvement in daily activities and to take appropriate action

Technical Qualifications

• Certifications and great experience on network products (CCNP, CCISP ...)
• At least 5 years of experience in supporting the majority of the following technologies:

o   BIGIP LTM, GTM, ASM and APM 

o   Cisco Catalyst series 6000

o   Cisco Nexus 5000, 7000 and 9000

o   Expert knowledge in BGP, IBGP, OSPF routing protocols 

o   Expert knowledge in DNS et DHCP

o   Expert knowledge in Management tools for IPVPN, SMI and MIS 

o   Intermediate Knowledge with Infoblox

o   Intermediate Knowledge in DNAC

o   Intermediate Knowledge in Wireless for Cisco & Aruba

o   Able to capture and analyse network trace

o   Firewall Juniper SRX, 3000, 5000 et Cisco ASA

o   Cisco ISE

o   Strong knowledge of IOS and Junos

o   Experience in IT Integration with Network Managed Devices

Preferred Qualifications

• Excellent computer skills and intermediate knowledge of MS Office applications (Excel, PowerPoint, Word, Visio, Access and Project)
•  
• Scripting knowledge in Python, Shell Scripting, Linux tools, etc
• Experience in developing and integrating software solutions
• Knowledge in Agile methodologies (LEAN, SCRUM, SAFE, etc ...)
• Proven ability to deliver on a portfolio, of a large and complex nature, while leveraging lean agile methodologies.
• Workplace culture enthusiast who promotes fun, inclusion, and a continuous-learning environment.

Additional Requirements

• Regular 37.5 hour work week
• 7 x 24 on-call rotation may be required

Adequate knowledge of French is required for positions in Quebec.