Client-Facing | High-Growth Division | Major Fortune 500 Airline Account
We're seeking an experienced, relationship-driven Senior Account Manager to lead one of Catalyst's most dynamic uniform programs-supporting a global Fortune 500 airline. This is a high-visibility, client-facing role with significant opportunity for growth and impact within a rapidly expanding division of our business.
About the Role:
We are seeking a seasoned Senior Account Manager to manage large-scale uniform program for a global fortune 500 airline. This role combines strategic account leadership, day to day management, and cross-functional collaboration to ensure seamless program execution, exceptional client experience, and sustainable growth. You will serve as the primary liaison between our clients and internal teams, driving results and building long-term partnerships.
Key Responsibilities:
- Own and manage all aspects of the uniform program for a flagship global airline client.
- Serve as the main point of contact for clients, delivering proactive updates, responsive support, and strategic guidance
- Collaborate with planning, operations, and customer service teams to ensure program KPIs are met.
- Lead seasonal replenishment and distribution efforts, minimizing stockouts and supporting order fulfillment.
- Review reports, analyze data to evaluate and take necessary actions to remediate roadblocks
- Develop and maintain a Time & Action calendar for new developments, ensuring realistic timelines and clear expectations for all stakeholders.
- Monitor program performance, including sales, inventory, and financial metrics; provide accurate forecasts and actionable insights.
- Manage escalations and facilitate cross-functional problem-solving to drive continuous improvement.
- Detailed reporting, inventory planning, and cross-functional coordination to deliver seamless service.
- Mentor and develop support staff with a leadership style grounded in integrity and trust.
Qualifications:
- 10+ years of experience in account management or client services, preferably within apparel, uniforms, or retail.
- Proven success in managing complex client relationships with exceptional communication and follow-up skills.
- Deep understanding of the garment production lifecycle-from design to delivery.
- Experience working with third-party vendors and supply chain partners.
- Requires analytical skills, independent decision-making, and the ability to work under pressure
- Strong interpersonal skills, able to lead cross-functional teams and engage with senior client stakeholders.
- Problem-solving mindset with experience driving process improvements
- Highly detail-oriented, organized, and capable of managing multiple priorities.
- Financial acumen, with experience in sales forecasting and planning.
Pay is based on several factors including but not limited to position offered and work experience. In addition to your salary, Catalyst Brands offers a benefits package, including health care (medical, prescription, dental, vision), company paid life insurance and long term disability, 401(k) plan with company match, paid time off programs starting with minimum 15-days based on role, overtime pay (if hourly), flexible work schedule, and a generous employee discount program (all benefits are based on eligibility). Additional information regarding the benefits for this position can be found here: https://sparcbenefits.com/Candidate-Benefits-Highlights
Please note that the deadline for submitting your application for this position is three weeks from the date the job posting was published.
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